Customer service is trash no smiles and rude
Response from Best Buy
November 26, 2024
Hello Alex,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is never the kind of customer service we strive to provide. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64475629" and share your full name, email, and phone number.
Thanks,
^Vanessa
Daniel R. at Southpark Meadows location is stellar! Give him a promotion! My sister and I were in the store early evening a week ago to purchase multiple TVs for a new home. Talk about patience and endurance. One of us had a glitch issue that took an unusual time to resolve in the process of buying 2 TVs. Daniel provided excellent service and just calmly took care of the situation which, please, I would have thrown up my hands and told the lady, 'go resolve this issue and come back later'. Hahaha. I bet Daniel already knows who this is.... Truly in this day and age, and sometimes with the younger generation (not saying all are challenging), let's face it, there's not a great deal of respect, patience, endurance...(too many commas here!) But Daniel, handled it like a pro. Kudos to him and his work ethic, I know he was brought up right, and continued success as you move forward Daniel (you need to read this review). A raise Best Buy, a promotion.....take care of the good ones. :)
The employees keep looking at you as if you're trying to steal something.
Response from Best Buy
November 16, 2024
Hi Juan,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64432248 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian