I always come here when looking afters eletronics.
Adam was excellent and very helpful. He helped fix my son’s laptop. If I could, I would give you more than five stars!
A $350 computer component died one day past the 14 days return/replace deadline for Best Buy. So now I have to go through the manufacturer’s warranty, which is going to take at least 3 weeks according to their support team—I need my computer to work, so I can’t afford to have it out of commission for that long. If you have an important or expensive item, don’t risk Best Buy when amazon and Newegg have more reasonable and customer friendly policies. Definitely not risking this happening again. No fault to the staff at all, just policies!
Response from Best Buy
January 17, 2025
Hi, Molly,
Thank you for taking the time to share this review here, although we hate to hear you are facing these issues with your new computer. We would like to get some more details from you, and ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64698335. We look forward to hearing from you!
Regards,
^Katie
Muy amables. Aunque no pude encontrar lo que buscaba