I would like to thank Luisa and Cole for their excellent customer service.
Staff was extremely helpful and friendly!
I needed a gift for a last minute occasion. Found it on bestbuy.com and said I could pick it up the next day. Great! I purchase it, and am told I’ll get an email when it’s ready to pick up. At 5pm the next day… still no email. I call to inquire - and they give me no info other than that I should “check back end of day”. At that point I understand I’ll be showing up at my event empty handed. Whatever, worse things have happened. Next day, order status still just says “processing”. No communication from Best Buy about them not fulfilling on time or anything. So I just cancelled it. Terrible service… am reminded why I never shop here. Just stick to Amazon!
Response from Best Buy
February 17, 2025
Hello, Kirk,
Thank you for providing feedback on Google. Not being able to pick up the gift a timely manner is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64823428", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay