Best Buy Atlantic Center

Excelente opção para compra de eletrônicos e afins

BestBuy really ought to be renamed WORST BUY. They should be ashamed of their disgraceful customer service! I am a small landlord, I own 2 multiple-family houses in Brooklyn. I have bought DOZENS of major appliances from BB over the years. NEVER AGAIN!! Last month I bought a nice-looking Frigidaire gas oven from the Atlantic Station BestBuy & I paid for & scheduled the installation. BestBuy never showed up--they did not even call or notify me, just a no-show. When I called, BestBuy said they do not do gas appliance installs. So I rescheduled the delivery and had my boiler plumber do the installation a few days later. But first I called BB and specifically asked them if they'd make an exception in their return policy (normally a mere 14 days) since this whole installation mess had been their fault in the first place. It took a 2+ hour phone call, but they finally agreed to do a 30-day return on the gas oven. So when this oven proved faulty just 3 weeks after delivery--there was an explosion and strong smell of gas--I called Best Buy to return it ... and they refused. I reminded them they'd assured me of a 30-day return window b/c it was BB who stood me up on the install--no beans. BB records their phone conversations, so I gave them the exact date & time of the call for them to retrieve & listen to the recorded call. They refused even to listen to the phone conversation. WorstBuy has zero concept of customer service, and of safety. My tenants could have died! I am speaking with my lawyer about suing them.

They sold me a product they didn't have in stock. And they wasted my time. Lol. Honestly, I'm not mad that they already charged me. What makes me mad is that I'm supposedly going to another location to pick up my order, and it turns out they didn't have it there either.🤷‍♂️ la cebolla tiempo perdido🗿

Staff could be friendlier. It feels they are making you a favor every time you ask them a question.