Best Buy Atlantic Center

George was absolutely amazing and truly made me love the customer experience since the beginning of this purchase. He welcomed me, listened carefully, and even while handling three other customers, he still managed to help me with my order of three TVs and finally solved the issue after 9:30 pm. From my perspective, he deserves to be a manager. However, the manager JJ really needs to be changed. He welcomed me and took my inquiry, but was unable to help. He cancelled my order to “check” if what I wanted was available, but couldn’t even clearly explain that I would still be using my store credit. Instead of taking ownership as a manager, he just sent me to go find George in this huge store, without giving George any context about my situation or what needed to be done for the 3 TVs. We lost 1h for back and worth. I felt like he wanted to get ride of me and he right away rush to his phone. On top of that, his attitude came across as very lazy. We had to walk around the store looking for him again when we needed help with the credit, because he had disappeared instead of staying engaged with the problem and for multiple times. At several moments, he was just standing around on or near his phone, while George was actually working, helping multiple customers at once and still trying to fix my issue. Going to the stock and trying to solve the issue. We ended up losing about an hour because JJ, as a manager, did not do the minimum to solve the problem or support his team. In summary: ⭐️ George = 5-star service, went above and beyond and handled everything like a real leader. ⚠️ JJ (manager) = unhelpful, disengaged, and too lazy to properly assist customers or his staff.

Fast service was in and out to catch the next train uptown... Thanks Best Buy

Amazing staff

I was able to catch one of the employees by the name of George, who not only helped me out in regards to the product, but had to stop an brewing altercation between an employee and a customer. While en route to look for what I needed, he was stopped by another customer who needed assistance and he respectfully asked them to wait. His whole demeanor was extremely professional. I didn't wait very long, or long at all. When he couldn't find it, he explained that the product should be in store based on the tag, it just might be at checkout. After going to checkout, the cashier that took me (she was professional as well) did her best to look for the product I was asking for. After not being able to find it, she told me what I could do and I might just take her advice. I just wanted to say that even though I didn't walk out with what I came there for, I genuinely appreciated being helped by George first and foremost, and the next employee. I wish I asked for her name