Very disappointed with this Best Buy location. The information given over the phone does not match what employees say in person. On three separate occasions I received three completely different answers, which caused unnecessary delays and wasted my time. Each time it was simply chalked up to the phone repair station and the store not communicating with each other. That lack of coordination shouldn’t be the customer’s problem.
Response from Best Buy
March 10, 2026
Hello Aissa,
Thanks for reaching out and providing your review. We can understand why the lack of communication could cause you a disappointing experience so we can understand how you feel. We would like to see if we can help in any way and answer any questions you may have. Can you please connect with us through social media you can find us on Facebook: @BestBuy, Instagram: @BestBuy, Twitter/X: @BestBuySupport
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