Best Buy Camelback

Friendly personnel in store & at Geek Squad area. They were all helpful, patient, & answered my questions. I plan to return there if I need help w/ electronics.

Staff was super helpful and friendly. Went in to view some laptops not expecting to actually make a purchase, but there was a deal on a laptop that was just what I needed. The most helpful Best Buy I have ever been to.

IF YOU ARE AN APPLE USER, PLEASE AVOID GEEK SQUAD AT BEST BUY My battery was operating at less than 80% which means I get a free swap through my AppleCare warranty thing. I booked my appt through the Apple app which recommended this Best Buy-- my phone works PERFECTLY with the exception of poor battery life and for unknown reason my internal speaker has never worked. I get to my appt and the geek squad representative hooks up my phone to the diagnostics. He tells me the battery will be 70 dollars. I say, oh I have applecare, it is included. He said unfortunately it is not because it is "battery wear and tear, not a manufacturer defect" I said okay that makes sense, but when I booked the appt, the appt literally said "0$." He said he "knows it says that, and it shouldn't say that." So I was prepared to pay 70 dollars to this fool. He was really nice, smiling, and charming and I believed him. We got to talking and he goes on to tell me my "entire internal board" is essentially about to implode (using my internal audio speaker as an example) and he actually does not recommend switching the battery but rather getting an entirely new phone. Additionally the internal speaker repair would cost an extra 30 DOLLARS. I left feeling bummed out about this news, and thought it was weird because again MY PHONE WORKS PERFECTLY. I was so sad for the next 2 days because I was not prepared to purchase a new iPhone. Well, (thankfully) this incompetent or deceitful person messed up my settings and my Face ID no longer would recognize me, and my phone told me my depth perception stopped working after whatever he did so I decided to make an appointment with THE APPLE STORE instead. This Face ID mess up was a blessing in disguise because it landed me at the Apple Store instead of blinding believing this alleged Apple expert. SPARK NOTES VERSION: Apple tech told me THE BATTERY IS FREE. SHAME ON YOU BEST BUY! Apple tech looked at his diagnostic report and guess what? PERFECT PHONE minus battery and internal speaker Apple tech cleaned the speaker (literally used this putty stuff on the speaker itself to clean the debris) on the phone and guess what? MY INTERNAL SPEAKER WORKS AGAIN. best buy wanted to charge me 30 dollars for this and told me I needed a new phone lmao Apple tech told me he also had no business hooking my phone up to this diagnostic report because it was just a battery swap! All of this was done FREE at the Apple Store because of the Applecare Warranty program. Long story short: Geek squad here is not operating on integrity or competence and really should not be an authorized Apple repair place. Please take your electronics to Apple directly. I am sad when I think about how many people may have been duped so I wanted to write this review to hopefully prevent more people from experiencing the same thing.

I had to return an electronic that I brought for my grandson and it stop working. I walked in and gave them my phone number and it showed the item was still under warranty so I was able to get it replaced and back out the door in just under 5 minutes. No questions or concerns about what I needed.