Best Buy Superstition Springs

Just spent 30 minutes walking around in here. All of the employees were either on their phone or talking to each other. Not one asked me if I needed assistance. 4 employees were helpful customers..they get a pass as they were doing what they are paid for. The rest get an F. I won't be coming back to this site.

Purchased my phone through at&t at this location. Would not recommend at all. 1.) Was told that the phone would be shipped to me overnight, it was not. 2.) Was told that my phone would be shipped with a signature requirement, it was not. 3.) Minor point, but they told me (without my asking) that it should take 30 minutes or less for everything to transfer to the new phone, when it actually took more than 2 hours. I understand it's variable depending on what you have stored on your phone, but why even make that claim then when you have no idea what i have on my phone, and I didn't ask you for an eta? 4.) They added additional services to my account which I did not request or authorize. We had to contact at&t directly to get these removed and a refund.

I have hated on Best Buy for a long time due to their horrible customer service and comical price match policies that disallow them from matching many prices at competitors but this store and specifically Scott completely turned my opinion around. I don't live anywhere near Mesa but I made the 50 minute drive solely to look at an open box Samsung oled tv I saw online that was heavily discounted. After my experience at this store I will never shop at another Best Buy again and I'll be happy to drive 50 minutes here. Scott took the time to open the box to allow me to look at the tv. He also turned it on allowing me to see it worked. He went above and beyond and did everything with a great attitude. Anyone in need of a tv make the drive to Mesa, ask for Scott and thank me later.

Stopped in for a powercord to charge my phone in my vehicle. The section of cables were so huge it took me a min to find a data cable that would work but you guys have them. Be cool if things were more organized.