Employees lie and manipulate Pokémon restock release so they can be first in line to buy up what little they get. They know what’s coming out because they go in the back to check and then tell their coworker to wait so they can clock out and change their clothes and hang out by their coworkers at the register so it doesn’t look suspicious and their coworkers behind the counter let them go first even tho there are people who have been waiting patiently in the distance so they aren’t bothering workers.
Quick fast friendly clean
Can't call the store, insane. I had a question about a newly released laptop, phone AI agent doesn't know and when I finally got a representative on the phone it was a foreign call center and they told me store no longer take calls?? Insane, I'll head to microcenter
Response from Best Buy
April 01, 2026
Hello Isaac,
Thank you for your review. We understand there are times you'd prefer to speak with someone in our local stores. To ensure our in store agents are able to fully focus on the customers shopping in person, our remote teams are fully capable of handling most concerns over the phone.
To formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 137129.
Lot of staff working, very few customers, and I had to go around and seek help after I had already been looking for 30 minutes. When I was finally able to get assistance, the guy was friendly and knowledgeable. I found product spread around the store which made it difficult to research the "Best Buy" for me in home security.
Response from Best Buy
April 01, 2026
Hello, Leah,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this addressed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/q9SCI7), X/Twitter (https://bby.me/Iuepip), or Facebook (https://bby.me/zFOsjH). Please send a message with the full details of your situation. Also add Google Review 137100. We look forward to hearing from you.