Best Buy Superstition Springs

Buyer be ware! Twice now we were surprised by the deceiving sales practices by sales managers at the Southern location in Mesa, Az. A couple of months ago a sales manager helped us to purchase an item. I asked him if Best buy offers discounts for veterans. He said no but that if we became members we would get discounts. I told him we didn't want to pay for membership. He said it was free and that we would get a discount on our purchase and future purchases. Then he proceeded to ask us to submit our SSN. Confused I informed him i did not want to provide that information. He said that was necessary to become a member so I could get discounts. Puzzled i continued to ask why was this information necessary. After going around and around he finally told me it was because we needed to get credit card to become a member! Very deceiving practice! Yesterday we went to get an Otter case for our phone to replace the old one. A sales manager again helped us. He requested to look at the old case which is falling apart. He said we had to order one. We went through the ordering process again stating this was for an Otter case. When we got home I checked the confirmation text and discovered he ordered something else without telling us making us believe he had ordered what we requested. We went back to the store. A regular sales person helped us this time. He said he didn't know how that otter case was ordered since best buy didn't have any at this time and it was impossible to order one! I told him we were told an otter case was ordered but upon checking the confirmation text and the receipt we discovered that was not the case. Our money was refunded. If sales managers are so unethical by being deceitful and offering poor customer service how can employees be expected to be any different? What is worse is that we went to T-Mobile and the sales person told us that Otter offers a life time warrantee. We called Otter and sure enough... we are getting a replacement FREE of charge! Why didn't Best buy manager or sales person didn't give us this information and tried to sell us something we didn't want? Buyer be ware.... employees at this site site on Southern in Mesa Az are very deceitful!

Bought an open box item and got the warranty with it thinking I was good if i had an issue, Ended up needed to replace the controller i got, no problem, only thing they don't tell you is when you replace an item, you have to buy a whole new warranty again when making the exchange. What is the point then, You're better off buying it brand new so you don't have any issues, Ended up paying more now then i would have it i bought it new. Such a stupid policy.. They should just let you keep the warranty on the replaced product for the remainder of the time it has left

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