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Best Buy Superstition Springs

4.0
(4444 reviews)
6315 E Southern Ave
Mesa, AZ 85206
(480) 807-1900
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Recent Reviews

4.0
(4444 reviews)
C K
August 20, 2026
1 out of 5
I’ve shopped at Best Buy for quite a while, somewhere in the 10-13 year range. I’ve purchased consoles, computer parts, TVs etc multiple times. The store I usually go to on Williams Field outpaces this store on a management level, tenfold. I purchased a new Hisense 58” TV during their 60th anniversary sale, was helped by a knowledgeable and straight to the point employee in that department, easy in and out. The problem came after discovering the TV was damaged along the top out of the box, which was met by a manager that refused to believe it was anything but my fault the product was damaged. Other employees even suggested that it was entirely possible that it could’ve happened long before I ever purchased it. I ended up getting a replacement by the In Home Services department, who were far more logical in their assessment of what happened, while also acknowledging that I’ve spent quite a bit of time and money in their stores over the years, with extremely minimal returns I might add. A store manager choosing to stonewall a long-time customer over a $200 TV is certainly a choice, and a poor one at that. I appreciated the quick turnaround from the other department on getting me a replacement, but at minimum I’ll never step foot in that specific store again, and I’m likely to take all of my electronics related business to Micro Center truthfully.
Response from Best Buy
August 20, 2026
Hello, Thank you for sharing your review and for being a longtime Best Buy customer. We appreciate your continued business over the years and are glad to hear that the sales associate provided knowledgeable assistance during your purchase and that our In Home Services team was able to help resolve the issue with your replacement TV. That said, it is concerning to hear that your initial experience regarding the damaged product left you feeling unheard and unsupported. Our goal is to provide a consistent and professional experience for every customer, and your feedback about how the situation was handled by store leadership is valuable. We also appreciate you recognizing the efforts of the employees who took the time to evaluate the situation and work toward a resolution. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/ntCuPP) Twitter/X (https://bby.me/ZHfEqo) Instagram (https://bby.me/b02VXo) When reaching out, please reference your Google Review 206953.
Fernando F
August 19, 2026
5 out of 5
Bien servicio
Glaceon
August 16, 2026
1 out of 5
AI answering was extremely annoying and stalled for minutes when asked, in one word, for Representative. It did not understand when I said "Laptop" ?? Then I was on hold for 15 minutes and was never picked up.i
Response from Best Buy
August 16, 2026
Hello , We can see why you’d be upset with your AI interaction, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #204359 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/FDTkRW) • Twitter/X (https://bby.me/O8qOGt) • Instagram (https://bby.me/gMpdfu)
Brandi H
August 08, 2026
5 out of 5
After a system update I started having an issue with my Samsung phone receiving notifications from a work app. Was directed by Verizon to go to Best Buy for help. Kate was AMAZING! She was so nice and super smart! She fixed the problem and was very quick!! Thank you Kate! Your my hero! Someone needs to give this girl a raise or promotion!!!💯🙏🏻

About Best Buy Superstition Springs

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