Me gusta esta tienda compre una televisión y tenia falla, fui y me la cambiaron con una buena actitud y ganas de ayduarme
Hello good afternoon, I've had a bad experience at this Best Buy. I went to but a screen protector and watch strap for my husband and the person who attended us was someone from the Geek Squad department, but he didn't do a good job of putting on the protector the first time, so he did it again but it was worse than before. He went on to say to my daughters under of age that I supposedly said something bad about him, to which all I did was comment how he put on the strap on incorrectly. Furthermore, in spanish, I commented it in a respectful way as I didn't mean any disrespect. He also claimed he spoke Spanish, but then he could've spoke to us in Spanish in the first place, but he had no reason to involve my daughters at all, which made the overall experience bad. All I did was point out the mistake he made with putting on the protector and strap, leaving it in rough shape when he gave it back to my husband. The person who attended me from the Geek Squad department was named "Gus" from his nametag.
Response from Best Buy
June 27, 2026
Hello, Flor,
Thank you for leaving a review. This is far from the experience we want our customers to have when interacting with our Geek Squad Agents.
If you require support, please send us a private message on social media. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/SpREjP), Twitter/X (https://bby.me/j4xDbQ), or Instagram (https://bby.me/9Ttzcz).
Please mention the phrase “Google review #178993” when sending us a message.
I think it at one time Best buy was probably the top of the line but it's it's okay now there's nothing really wrong with it it's just kind of sad that technology is going to wind up making Best buy irrelevant irrelevant and eventually they'll have to close up their stores they're just way way too big to me square feet for what they're selling so anyway it's going to be sad that is as a slowly got to go out of business like circuit City did radio shack and another big one that went out to so but anyway that's all going to happen but if you need something right over there Best buy and get it
I went with My Cousin to Best Buy and
He was the one looking for something .