I understand the holidays are coming up and its hectic everywhere but this is the perfect opportunity to apply those friendly faces instead of approaching customers with an “im just here for a paycheck” attitude. Customer service at this location was terrible. I usually prefer to shop at the Garland location or Plano but this was the only one that had the item I needed the same day. Lesson learned on my part.
Response from Best Buy
November 18, 2024
Hello and thanks for reaching out on Google, Amy.
Shopping in-store should always be a pleasant experience and we understand your frustration with this. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64442665.
Kindly,
^Graham
Robert C
November 18, 2024
Purchased printer at grapevine store to be picked up at Midway store. Grapevine folks were very helpful. Person at midway store pickup counter was useless and not responsive. Waited a half hour and asked again, nothing . . . Finally a person who appeared to be a manager looked at the computer, walked across the store and came back with the printer. . . .
Response from Best Buy
November 18, 2024
Hello, Robert
Thank you for reaching out to us here, and taking the time to share your experience here with us. We know how important excellent prompt customer service can be to your experience. We would like to take a closer look into this with you to document any concern or feedback you may have here with our Social Team. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64442018
regards,
^Brandon
Great Branch! The manager is super helpful and help me out with a warranty issue! They diserve 10 stars not 5!
Me encantó esta tienda, Tienen mucha variedad en los productos que ofrecen.
Además la tienda de productos usados es una excelente opción para comprar a mitad de precio, porque en realidad son nuevos pero que han sido devueltos por los compradores, por algún muy mínimo detalle o simplemente cambiaron de parecer.