Best Buy Midway / Lbj

They are best in class in cu service and sales rep combined

staff cool ok. but it seems the place it’s getting less and less merchandise less shelf’s

I walked into Best Buy to purchase an unlocked iPhone 14, planning to take advantage of their trade-in offer, which clearly listed the Samsung S25 Ultra as eligible on their website. When I got to the checkout, the associate—her name tag read Lexi—was surprisingly rude and dismissive. She told me, with full confidence, that they don’t accept new phone trade-ins and insisted she knew better because she’s worked there over a year. I politely asked if she could double-check, but she gave me a “computer says no” attitude and asked if I still wanted the iPhone. I went ahead and purchased it at full price, but when I tried to ask about another item, she abruptly cut me off, saying there was a line behind me—even though it would’ve taken just 30 seconds more. I’ve been a loyal Best Buy customer for over a decade, buying both personal and business products here and spending significant amounts. Unfortunately, this kind of treatment makes you feel like none of that matters. If this is what customer service looks like now, I really wonder how brick-and-mortar stores expect to survive.

Don’t trust the geek squad here , they seriously don’t know how to handle your electronics. Picked up my ps5 with tons of scratches , seems like they just threw my console with out care.