Best Buy Midway / Lbj

I will definitely be canceling my Totaltech membership because of my experience at this store. I arrived 57 minutes before closing—the only time I'm able to visit in the evenings—intending to buy a phone, and was told I was "too close to closing." This was completely unprofessional. When I asked to speak with the manager, Greg was unhelpful and did not meet my expectations for customer service. This isn't the first time I've received poor service at this Best Buy, but it will certainly be the last time I visit this location.

Made the mistake of buying camera equipment here. The unit was defective and when I tried to exchange it they refused on the grounds of "it's not their fault it doesn't work"

This location has the worst customer care and customer service of any location I've visited. During this latest visit, I placed an online order. My online shopping experience was excellent. The issue arose once I went to the store to pickup the item. I was standing in line behind another person and we were both being held up by an employee who was socializing with someone who appeared to be a friend and not a customer. She had no interest in moving her conversation along to assist us. At one point, the manager (tall, blonde female) came out from what I assume is an office, saw us waiting, offered no help and went back into the office. Another employee walked behind the sales counter to help another customer that was waiting away from the counter. That customer walked out of the store, but the employee never acknowledged us and continued tapping away at the computer. I asked if he'd be willing to assist us since the customer he was helping walked away. He explained that he was still helping someone. I said, "I understand but that someone you're helping isn't here at the moment, so could you help one of us?" He ignored me and eventually walked away. After I spoke up, the person who was socializing with the employee decided he would step aside so she could DO HER JOB. She helped the person in front of me and when she concluded with him, I stepped up to the counter, told her I had a pickup, showed her the email. After she retrieved the item I purchased, I asked for a receipt. She told me, "...you placed your order online, so I can't give you a receipt...". I asked, "So you're unable to print me a receipt?" With a smug look on her face, she repeated that since I made the purchase online, she was unable to give me an actual receipt. Rather than ask for a manager, I left the store. On a previous trip to the store (6/28), my family and I waited in a much longer line. There were probably at least 15 to 20 people waiting in line. The SAME manager was walking around but never asked one of the many employees walking around to get on an open register. There were several employees working on the floor but not one of them did anything to help those of us waiting in the long line. As the line started to get longer, the manager FINALLY opened another register and got on it herself and started assisting customers. This is a poorly run location with a poorly trained staff. They don't care anything about the customer experience and the manager couldn't care less. She leads poorly and they model after her.

Not a good experience. It took forever to find someone to help me. It took them forever to get the item i wanted. This should have been a 5 minute transaction but i was at the store for over 35 minutes. Store looked run down and needs a remodel.