I came from Mexico to Dallas and decided to buy a phone at BestBuy and in the end I bought it but I didn't like it, and I came to return it and as it was a little high amount Jonathan did the impossible so that I could get my money back, thank you very much Jonathan, the guy deserves a raise.
Went to browse this Best Buy on 10/1 customer service SUCKS. I looked through the iPhone cases and they were extremely limited on availability and variety. I bought this case on a whim because I didn’t want to walk out empty handed. That being said, I won’t ever set foot at this location again. Service is horrible.
Response from Best Buy
October 25, 2025
Hello Jerry,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/j287ea), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 60369.
Kindest Regards.
This place is horrible. I order smart watches from this spot, they have you enter all the information from the trade in watch online during order. I get there to pick up and now they can’t see any of that info and can’t get the back off the watch. So I have to cancel the order but they can’t cancel it because I started the pick up procedure. This is laughable. Now I have to wait an hour to cancel and I have no product. This procedure is seriously flawed. Makes no sense!!
Grayson helped me quickly & efficiently