Best Buy Lewisville

As a loyal Best Buy customer for over 30 years, I never thought I’d be writing a review like this. Over the decades, I’ve purchased everything from TVs, audios, networking, and laptops to a multitude of accessories — always choosing Best Buy over competitors because I believed in their service and commitment to customer satisfaction. Unfortunately, my recent experience has changed that perception. The current return policy is overly rigid and unfriendly — especially toward long-term customers. Best Buy only offers a 15-day return window for standard customers (even less if you’re not part of their membership programs). Unless you’re paying for a My Best Buy Plus or Total membership, you’re essentially penalized for being a regular shopper. In today’s retail environment, where customer loyalty is key, a 15-day return period is simply unacceptable — especially when competitors like Costco, Amazon, and Target offer far more generous policies. What’s worse is how inflexible the store and customer service teams are when it comes to good faith returns. I recently attempted to return a product just outside the window — unopened, with receipt in hand — and was met with a flat-out “no” and zero willingness to work with me. No store credit, no escalation, no acknowledgment of my purchase history. Just a cold policy readout and an unhelpful shrug. A company that has earned decades of my business should be willing to show basic flexibility — especially when the return is reasonable and in good faith. That’s how you retain loyal customers, not drive them away. Best Buy needs to seriously rethink how it treats long-time shoppers. Policies should be designed with the customer experience in mind, not as a blanket rule to deflect accountability. I’m deeply disappointed, and unless things change, I’ll be taking my business elsewhere — likely for good.

Ashley was great! Helped me with my loan to get my Nintendo switch 2 and donkey Kong today they had switch 2 in stock and donkey Kong in stock as well Ashley made everything easy and i appreciate that!

Always find what I need and the employees are sometimes hard to get a hold of but when you do they are genius!!

Got my iPad replaced in 2 days no questions no problems nice people.