Francisco A
March 30, 2025
Went last weekend to purchase a ground loop isolator. I was getting good customer service from everyone until a manager or lead came to ask if I needed help. While the person who was looking all around the store was finding it for me, the manager or lead just stood right behind me and kept washing me as if I was going to take a product. I admit I was staying in the same spot for like 4-5 minutes, but that was because another associate was looking in the back for the item I was purchasing. Probably won’t come back in and just have them bring it to my car so I don’t experience this.
Response from Best Buy
March 30, 2025
Hello, Francisco,
Thank you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64985655. We look forward to hearing from you.
Regards,
^Deysha
Very nice and everything is there
Great selection, plenty of parking.
The geek squad folks seriously need more training to know what they need to do to replace a battery for iPhone. If you have an iPhone and look to some repairs in this store, please do yourself a favor and go somewhere else.
Response from Best Buy
March 09, 2025
Hello, Eva.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64908657. We look forward to working with you.
Best,
^Allison