Best Buy Lewisville

The TV guys know their stuff. LG and Samsung rep know their products well.

Bought Skullcandy headphones from this store online. It was a fantastic price and I was happy until today. I received the "Your order shipped!" email on the 14th. Yesterday (17th) I checked tracking and found the order was picked up and promptly camcelled by Roady (a UPS company). Today I called BB customer service. First person I spoke with was great - he understood I was irritated and sympathized with me. He also informed that BB has know issues with Roady and has not taken action to correct the problem. I was told I could transfer the order to store pickup and grab it today. I asked for that process to take place. He told me I had to be transferred to "Primary" for next steps and that there would be no hold time, they would answer immediately. I thanked him for his effort and waited to be transferred. Immediately upon transfer, I was placed in a hold cue, contrary to what I was told. It was a short wait, but still a wait. The person that answered was polite and professional, but didnt seem to understand the assignment. I had to wait through all of her fact finding, after which she asked if I minded being placed on a brief 3 minute hold. I waited, she came back and asked I wanted the replacement order shipped. I thought that was a little tone deaf since the first one went so well. I asked for in store pickup, and she informed me that it would be ready for pickup at a store nowhere close to me that I did not choose. I corrected the choice of store and was then asked if I wanted curbside pickup (remember I previously asked for in-store pickup). I reaffirmed my previous request for in-store. I was then informed that I could not pick up until I receive "the email". I asked how long should I expect this email to take. I was informed 24 - 48 hours. I then asked if i could receive any type of compensation for my inconvenience to which the reply was "Nope". Best Buy, its NOT in the name - you can do better. I had to call and ask you how to fix the problem YOU WERE ALREADY AWARE OF. Read that again, slowly, and let it sink in. When I did call, you apologized for my wait and then told me to KEEP WAITING. Read THAT again, slowly, and let that sink in also. I still don't have my merch and BB has my money. But I didn't lose a limb, so I have that going for me, which is nice.

Do not buy a phone from this location. I was told I had a free trade in available which was put right false. The salesman setup the transaction as a sell no trade in. I made the mistake of trusting the process and did not look. Will not be back.

Very helpful staff!