Emmanuel G
February 28, 2025
Super helpful and friendly
Went to recycle broken big screen TVs, printers, electric clock. Staff met us at the car and took it all in for us! Awesome work guys. Thank you
Great service especially with Dyson rep in store
A couple of weeks ago I decided to buy a smaller camera bag for my Canon DSLR. I bought the bag on Wednesday, planning to take it on a several weeks-long trip I was starting on Thursday. The bag was too small so I just took my older, big bag. I put the receipt inside the bag and put the bag into my closet.
Monday I attempted to return the unused, fully tagged bag to Best Buy. The cashier informed me it was beyond the return policy of 15 days (I had the bag for 26 days). I asked to speak to a manager.
A heavy-set girl, with what appeared to be a tattoo on her nose, walked up and asked if I had some BB membership. I told her that I had an account and membership with them but I didn’t know what type. She looked up my account and said that I didn’t have their special membership that would give me 30 (or maybe 45) days to do returns. She then attempted to sell me one. I explained that I didn’t need a membership plan or the camera case. She said she could not do the return. I told her fine, BB could keep the camera bag since I can’t use it.
Some years back I was a “gold” member of BB, buying most of my electronics from them. After a negative experience at another one of their stores I shifted most of those purchases to NFM and Amazon.
Response from Best Buy
February 18, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in policy returns will be processed quickly and efficiently. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64827905".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
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