Best buy has quickly turned into the Walmart of electronics, but walmart has more stuff sometimes. Employees here are bored and uninterested in their job. Everyone glued to a cell phone. No one knows anything about the products they're selling either. Also the flow of the store? Terrible. Am I in line for geek squad, return or to check out? Why is there 14 security guys up front making fun of customers but when I need someone to help meet takes an act of God to find someone to walk away from their world friends. This store SUCKS.
Response from Best Buy
November 17, 2024
Hello,
Thanks for sharing your feedback with us. I can understand seeing employees on phones and not knowing exactly where you need to go in the store for the help you need, isn't a welcome situation. I'd be happy to ensure our corporate team can review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review case 64436521" in your message to us.
Sincerely,
^Melissa
Why hiring so many people when none of them is helping out customers? Ask the guy is there any PS5 pro left, he told me to wait by the PlayStation aisle and someone gonna help me. Stood there for 5 mins couple employees walk passed, none of them even tried.
Response from Best Buy
November 17, 2024
Hey!
Thank you for bringing this to our attention. This is not the experience we want for our valued customers, and I completely understand your frustration with not receiving the assistance you needed.
I’d be happy to check the inventory for you to see if there are any PlayStation 5 Pros available at the store. Additionally, I’ll make sure to share your feedback with the store leadership team so it can be used as a coaching opportunity to improve the customer experience moving forward.
Please connect with us by sending a private message on one of the following platforms: Facebook at facebook.com/BestBuy, Twitter/X at twitter.com/BestBuySupport, or Instagram at instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Please also include the conversation number 64435653 so we can quickly identify and assist you.
Thank you again for sharing your feedback, and I look forward to assisting you.
Best regards,
^Magee
Austin D
November 12, 2024
Great customer service, they did not have the TV i was looking for, but Daniel was super helpful and friendly and helped me find a store that had it, and also helped me make sure the TV was a good choice, also helped me get everything set up to buy the tv and make sure the tv was at the other store when i got there. 10/10 wish i could find the receipt to give him a personal survey.