Best Buy Lewisville

No amount of product availability can make up for the absolute disdain Best Buy has for customers that have an issue with a product. I cannot recall another business that literally does not care about a customer less than Best Buy. They were rude to me years ago on an attempted return for a product. They were horrible to my wife for some issue she had a few years ago. Today, my son found out why we will never purchase another product from Best Buy no matter how good of a deal it appears to be. He purchased a sub-woofer for his car and purchased the warranty with it. Yesterday it failed. The part that failed in it is $40. However, they told him yesterday that they have to replace the whole unit for the warranty. He removed the sub from his car and brought it to them. They then told him that they would replace it, but it would cost him another $120 or so (due to higher prices) even with the warranty he purchased! He took it all the way up to the store manager who did not care a bit of my son's concern. Why they lied to him the previous day causing more work for my son is beyond me. Why they would sell him a warranty they will not honor is beyond me. How Best Buy does so much business with no concern for customers is also beyond me. They are so big, they do not need even respectful customer service, let alone, good customer service.

I purchased a refurbished (excellent condition) Kicker subwoofer from Best Buy and paid extra for a four-year Geek Squad Protection Plan. When the bass control dial failed under normal use, I expected the protection plan to actually cover the problem. Instead, I was told they would not replace the defective part because it had a “different SKU,” even though it’s part of the original system covered under the plan. Their solution was to bring in the entire system for a replacement — but since the refurbished version I bought is no longer available at the same price, I was told I would likely have to pay the price difference. So to summarize: I paid for extended protection, a covered part failed, and the store refused to replace the part while also making replacement of the full system financially unreasonable. I ended up buying the replacement directly from Kicker rather than continue dealing with this. The protection plan was a waste of money, and this experience completely destroyed my trust in Best Buy. I won’t be shopping here again.

Don’t ever buy a phone here just go straight to the phone companies location. They can’t help you in any way here. The reps lie to you telling you different return policies make you wait around for hours then hand you a 1-800 number for you to handle yourself. This is not customer service

You are unable to call a store directly. They’re very glitchy AI assistant is less than helpful.