Brendan D
February 27, 2026
Good spot to check out tech in person before you buy. The staff is usually around if you have questions, and their price matching makes it easy to get a solid deal without waiting for shipping.
Very rude staff. I called to discuss my displeasure and was told I'd receive a call back from the store manager, which of course never happened. So not only were they rude but then I was lied to when trying to bring up the concern to management.
Response from Best Buy
February 24, 2026
Hello,
Thanks for sharing your feedback about your recent call. We understand not receiving a callback from a manager, as expected, and then receiving incorrect information, isn't ideal. We'd be happy to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ckj0fh), Twitter/X (https://bby.me/8yebcl), or Instagram (https://bby.me/6dsy9v). Please also include a reference to your "Google review #121327" in your message.
Great customer service! Folks were all friendly and helpful.
Today we purchased a 42” LG TV. Tiana, one of your employees, answered a number of questions we had. I have to tell you she made a confusing situation into an informative one. Thanks to Tiana, again, for all her help. (1/25/26 @12:45 Wauwatosa WI)