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Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2597 reviews)
Lisa C
August 12, 2025
5 out of 5
After spending 4 hours on online chat and phone with customer service who were absolutely worthless, we went to this store and were helped by the manager, Tachina, who absolutely turned our day around. She helped call the customer service phone number who gave all of us the runaround. She was able to sort out our issue and may be the sole reason we consider doing business with Best Buy in the future. Without her, we’d never consider giving this corporation another dime after how we were treated by the centralized customer support team. Thank you, Tachina, and Matthews NC Best Buy team!
Samantha M
August 12, 2025
2 out of 5
My mom went in to buy a new refrigerator and we talked to 2 different associates about sizing concerns and both associates said it would fit fine. Upon delivery it did not fit… went back to the store and the manager on duty was dismissive and unapologetic for the misinformation from their employees and sent us to look at different refrigerators with an associate no longer involving herself. My main point to this is their manager does not have great customer service skills and just seemed sour.. at least help your customer find another fridge it’s the least you could do.
Response from Best Buy
August 12, 2025
Hello there, Samantha!
Thank you for taking the time to reach out on Google with a review. I can fully understand the desire for professional support in store when such a situation occurs with a delivery. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #28245 in your message. You can find us here:
Facebook (https://bby.me/qibjdp)
Twitter/X (https://bby.me/e29qdc)
Instagram (https://bby.me/if0udi)
We hope to hear from you!
Cheers,
^Ryan
Kinsley P
August 08, 2025
5 out of 5
Aaron was helpful and made shopping a pleasant experience! He helped price match an item and was super nice
Karli S
August 07, 2025
5 out of 5
My daughter bought an Apple Watch at this location and I purchased an odyssey G9 monitor. Great products. Good service. Knowledgeable staff!