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Frequently Asked Questions About Best Buy Matthews

How do I check product availability at the Matthews Best Buy?
How do I check my order status?
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Matthews stores’ holiday hours?

Recent Reviews

4.0
(2626 reviews)
Joshua B
October 13, 2025
2 out of 5
Wanted to exchange a laptop out that I recently bought. The associate told me to pick which one I wanted and she’d grab it from the back, and I’d be good to go. Presented her with the model number, and she stated that the item wasn’t on hand. She said it would be shipped to my house for the inconvenience and the laptop still hasn’t harried.
Response from Best Buy
October 13, 2025
Hi there. Any delays on receiving a new item can be frustrating, especially with such an important device as a laptop. Our agents will be glad to look into this and see how we can help! Please feel free to reach out to us on Facebook (https://bby.me/51nivy), Twitter/X (https://bby.me/xyqhuf), or Instagram (https://bby.me/gv8eg6) and include Google Review number 55247. We look forward to working with you. Thanks!
James
October 07, 2025
1 out of 5
Do not give these people your money.
Chris K
October 01, 2025
5 out of 5
Not the same as a New York Best Buy. I’d say these Best Buy’s down here in charlotte are a lot better. More selection of brands and different Best Buy’s have different selections . Staff were super friendly and welcoming . Great selection of items and the store delivery was seamless . Overall 4 1/12 stars.
WKH
September 17, 2025
4 out of 5
Mehrdad is awesome

About Best Buy Matthews

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