Best Buy Matthews

Immediate attention, excellent service.

Grate service, thank you Rick for helping me choose the right phone and plan.

Clean store with mostly friendly staff however the selection was not that great, some empty shelves that I felt could of been stocked a little more

To Best Buy Customer Support / Store Management, I am writing to formally submit a complaint regarding a recent customer service experience at one of your establishments. I visited the store to exchange my screen protector, a service I have previously utilized on multiple occasions without incurring any charges. However, the employee who assisted me, Amber, insisted on levying a charge for the exchange. When I clarified that I have never been billed for this replacement policy in the past, the matter was not resolved to my satisfaction. Furthermore, she requested the damaged screen protector prior to initiating the exchange. I indicated my willingness to perform the removal myself if that was her preference. I expressed my concern that her approach did not align with optimal customer service standards and inquired about the rationale behind the difficulty I was encountering. I proposed replacing the screen protector within the store and presenting the old one to her immediately after removal, as I wished to avoid touching the screen. My intention was to promptly remove the old protector and install the new one, but she declined this request. This interaction represented a lapse in customer service.