Wanted to exchange a laptop out that I recently bought. The associate told me to pick which one I wanted and she’d grab it from the back, and I’d be good to go. Presented her with the model number, and she stated that the item wasn’t on hand. She said it would be shipped to my house for the inconvenience and the laptop still hasn’t harried.
Response from Best Buy
October 13, 2025
Hi there. Any delays on receiving a new item can be frustrating, especially with such an important device as a laptop. Our agents will be glad to look into this and see how we can help! Please feel free to reach out to us on Facebook (https://bby.me/51nivy), Twitter/X (https://bby.me/xyqhuf), or Instagram (https://bby.me/gv8eg6) and include Google Review number 55247. We look forward to working with you. Thanks!
Do not give these people your money.
Not the same as a New York Best Buy. I’d say these Best Buy’s down here in charlotte are a lot better. More selection of brands and different Best Buy’s have different selections . Staff were super friendly and welcoming . Great selection of items and the store delivery was seamless . Overall 4 1/12 stars.