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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2702 reviews)
Arctic
June 05, 2026
1 out of 5
After ordering a TV from here to be delivered because of the Memorial Day Sale, I had noticed on the application that it said I still hadn’t made an appointment for delivery after I had placed it so I called to make sure it was going to be delivered. I was told that there were none available so they rescheduled me for another delivery date. When that day came by, I messaged Customer Support and they gave me the same answer. I told them I had already called and they “guaranteed” me another day and that the TV was already in transit. To make room for the TV I tossed out my old one because they “guaranteed” me that my TV would be delivered on said day. Today (6/5) I got a phone call saying that the TV was not available until sometime on 6/20. I cancelled the delivery and tried to speak to customer service. The best they could do for me was a quick “I’m sorry” after they themselves “guaranteed” me the new TV. Now I am down my old TV and about 2 weeks of waiting after multiple appointments and promises of delivery on the same day.
Edriel O
June 02, 2026
5 out of 5
En tiendas de tecnologia, puedes encontrar amplia variedad de articulo, es un mundo de diversión para los hombres jaja 🤣, cables, baterías portátil, laptop, tablet, reloj inteligente, en fin de todo para todos, depende de tu presupuesto.
Liliana R
May 31, 2026
4 out of 5
Bien
Skalvi
May 30, 2026
5 out of 5
Overall, a decent store.