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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2587 reviews)
Aita S
July 19, 2025
5 out of 5
Great
Yaz A
July 15, 2025
5 out of 5
Very good service and variety
luckyzone a
July 10, 2025
1 out of 5
recently visited the Best Buy store in Matthews, NC with the intention of purchasing seven televisions. Everything was going smoothly at first, but I was later informed that I needed to wait for approval from the executive team. I then received an email from the executive manager, and over the course of ten days, we exchanged several calls and emails — all indicating that the purchase would proceed as expected.
However, when I finally returned to the store to complete the payment, I was surprised to be told that I could only purchase two TVs, not the full seven as previously discussed. Even more frustrating, I found that the prices had been increased.
This experience has caused me a great deal of inconvenience and wasted time. I am extremely disappointed by the lack of consistency and professionalism in how this matter was handled.and when I said I wanna go to Walmart next time they said it’s ok we have no problem with it
Response from Best Buy
July 15, 2025
Hello,
Thank you for sharing your review with us. We can see how this experience was not ideal, as receiving conflicting information can create much frustration and disappointment. We would like to follow up with you to discuss the situation further and assist however we can.
Please connect with a member of our team through a private message on Facebook (https://bby.me/ef2rt2), Twitter/X (https://bby.me/usrhwi), or Instagram (https://bby.me/vtftwu). For the fastest response, please include your full name, email, phone number, and "Google Review 13876" in your message. Thanks!
Kind regards,
^April
eissa b
July 10, 2025
1 out of 5
They don’t know anything about
customer service
Response from Best Buy
July 15, 2025
Hello.
Thanks for sharing your experience with us here on Google. We know how important it is to get knowledgeable service. If you still need some assistance, please send a private message out to one of our live representatives through one of the social media platforms below. Make sure to include your full name, email address, and phone number. It is also helpful to include your Google Review number, which is 13875.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason