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Frequently Asked Questions About Best Buy Matthews

How do I check product availability at the Matthews Best Buy?
How do I check my order status?
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Matthews stores’ holiday hours?

Recent Reviews

4.0
(2609 reviews)
Hector E
September 02, 2025
5 out of 5
Un poco caro las tecnologías, pero excelente atención y buenas marcas de equipos
Rebecca T
September 01, 2025
1 out of 5
Wasted my time and gas to get help. I stood around for 10 minutes waiting for an associate to help me. She couldn’t stop drinking her Pepsi long enough to actually give any sort of suggestions. She did not bother trying to help me find what I was looking for. I will never spend another dime here.
Response from Best Buy
September 02, 2025
Hello, Being in a store and not receiving excellent customer service from an associate is upsetting. We want to get this experience documented. Please connect with us on social media private links below. Mention review # 38243 along with more details about your interaction. Facebook (https://bby.me/sbnzez) Twitter/X (https://bby.me/d81lzc) Instagram (https://bby.me/iv1pf9) Here to assist, ^ Jay
Gwendolyn L
August 31, 2025
1 out of 5
I asked for a monitor on the display. The store clerk found it and took to the register. I purchased it, got home and realized it was the wrong monitor. I called back to try and make sure they have the other, but instead no one will let me speak to the local store. The supposed local number is a call center, and I was told by customer service that I cannot speak to anyone in the store. If I have an issue to drive all the way back that’s all. I am unclear why there is a phone number to a local location, but customers have to waste time and gas, to fix the errors of the team members and a simple call can’t be transferred. Unacceptable.
J C
August 26, 2025
5 out of 5
Everyone was very pleasant. I have never been in a bestbuy where everyone was pleasant. We were spoken to by everyone in the store asking if we needed help. I highly recommend this store!

About Best Buy Matthews

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