Best Buy Columbia

Nice friendly staff. Always helpful with questions.

I was trying to make a purchase at this location around 4:30 pm and I was waiting for a cashier and no one came. This location is ridiculous. Why am I waiting in the checkout section with no cashiers around whatsoever!!! The security guard offered to page someone and I waited another 5 minutes and no cashier came. I just left the items and walked out. I guess they don't need the business.

Had a great experience with Jimmy at the register! Thank you so much for engaging with my kiddos :)

I am extremely disappointed with my experience with Best Buy. I purchased an Excellent Open-Box phone online, but when it arrived, it came in a damaged box with none of the original accessories included. This phone should have never been graded as "Excellent" in the first place. I contacted an online customer service representative, who assured me that my local Best Buy store would take care of the issue. Based on that advice, I drove 40 minutes to my nearest store, only to be told there was nothing they could do because it was an online order. The employee even acknowledged that the phone should never have been sold as an Excellent Open-Box item and told me to call Best Buy customer service. When I called, I was told my only option was to return the phone, but the representative wasn't even sure whether I would be charged a $45 restocking fee. I contacted another online representative, who assured me I would not be charged any restocking fee. However, when I initiated the return online, I was prompted to pay the $45 fee anyway. The most frustrating part of this experience has been the complete lack of consistent information. Every representative gave me a different answer, and I wasted time, gas, and nearly two hours driving based on incorrect guidance. Does anyone at Best Buy actually know the company's policies? Customers should not have to deal with this level of confusion and poor service, especially when the mistake was entirely on Best Buy's end.