Best Buy Columbiana Mall

Geek guy did not convince me he knew what he said to me. He needs to learn to be more professional & less judgemental!! It's NOT WHAT YOU SAY BUT HOW YOU SAY, THAT MATTERS. Store was clean, other employees more hospitable & helpful.

Today's visit to the Harbison Best Buy was extremely disappointing. We came in on a snowy day to replace our ZAG screen protectors. When we bought our family cell phones (Apple and Samsung) and screen protectors, I paid for the service to have the screen protectors put on by Best Buy staff. The terms of the service would include putting on screen protectors in the future for the products bought that day. Today, when my screen protector needed to be replaced, the Best Buy manager told me I would have to pay for the service again because Best Buy recently changed their policy. I don't understand how you can change a service policy associated with a product if the customer still has the product. It's like canceling a warranty, before the warranty expires. If brick and mortar stores want to keep customers coming in, an important element is providing service - especially one for which the customer paid.

Brought my laptop AND a brand new battery to this best buy a few months ago. All i needed was the old battery taken out and the new one put in. After I gave my laptop to the worker, he didn’t have me sign any papers or anything and even after I asked him multiple times if he was 100% sure he didn’t need me to sign anything, he told me i could leave. I asked him if i could just stay and wait in the lobby since a battery change wouldn’t take that long but he told me to leave and come back in a few days. A week went by with no word and I got really suspicious because my work order never got a tracking number. Went back to the best buy and as it turned out, my laptop sat for A WEEK with no work being done to it. The guy who helped apologized and said they would change the battery right then and there. He was very nice and personable and even comped the cost of the repair. However after that i was still having issues with my battery so I took it to a friend who is a doctorate student in computer engineering. Turns out, they never took the bad battery out of my laptop, and gave me the brand new one saying that they changed it. When my friend opened up my computer, he said that essentially, they took the old battery out, punctured one of the cells, and then screwed it back in so tightly the screw holes on the battery cracked. They didn’t clean the dust out of the inside either. My laptop unfortunately left in worse condition than it went in and I had no clue. I threw the brand new battery away because they told me it was the old one, and my laptop is still broken. I am disappointed.

On Jan 24, I put in TWO callback requests for a " mobile expert" to call me for pre-sales assistance and questions prior to completing an online order for a phone that's not stocked at the store. No one ever called and on Jan 26, the phone sale ended and the price increased over $250. Incredibly poor customer service and if you call customer service you'll end up in India trying to communicate with someone that only has a script to follow on how to say no and English definitely isn't their first language. How could customer service be any worse?