Carol T
September 20, 2025
Searching for meta glasses for my son and pc parts or a new tower for my husband. The associates were very helpful, despite the one not giving out the correct info. Lol
Purchased a car stereo September 3rd scheduled to be installed September 15th. Took 1/2 day off from work.Received a text at 8 Am to be there 5 minutes before the 11:45 am appointment. Arrived at install area . Tried to call the store but got a call center asked to be transferred to the store. No answer. Went into the store and they informed me the install guys mother was in the hospital and today was the third day he has been out. Why would the customer not get a text to reschedule? They rescheduled and I went to the end of the line. Another 10 days until installation. Rediculous.
Response from Best Buy
September 15, 2025
Hey there.
Getting clear communication while setting up a radio installation is very important. If you still need some help, please reach out to us on one of the social media platforms listed below. Please include your Google Review #43808.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Friendly and attentive staff.
Mr. DaKya McKnight who is identified as Best Buy’s Auto Technician, is hands down a true professional at his craft. I am originally from Evans, Ga; consequently, since the Best Buy in Augusta, Ga does not have an auto technician to perform repairs on auto installed parts, I had to drive 75 miles for a service appointment at the Best Buy store in Columbia Mall, SC - to have my car device service/repair.
Mr. McKnight truly understood the problem I had with my equipment, in which he was able to quickly and accurately service my device. I cannot thank him enough for helping resolve the malfunction. It truly sucks the Best Buy in Augusta, GA is unable to retain a staff member who can minimally provide the basic services.