Best Buy Kennesaw Outlet

Very disappointing customer service experience at the Best Buy Outlet in Marietta this evening. I spent time browsing the store and, after finding the item I was looking for, went to the counter for assistance. There were four employees behind the counter talking. When another customer walked into the store, one employee immediately went to assist her, while the other three employees walked directly past me without acknowledging me at all. I was standing right there waiting for assistance, yet not one employee bothered to say hello, ask if I needed help, or even acknowledge that I was waiting. A simple “We’ll be with you shortly” would have been enough. Instead, I was treated as though I wasn't even there. I understand employees can be busy, but basic customer service starts with acknowledging the customer. The store was not busy at all. I ultimately left without getting the assistance I came in for. I hope management addresses this because customers should not have to stand at the counter and wonder whether anyone working there is going to acknowledge them.

We bought our fridge here and Eliel was so much help! We had no idea what to get and he helped us find the fridge that best fit for our family and budget.

If you need a laptop for your kids, this place is it. I have gotten amazing deals for my college kids who need something high performing. They certify the open box items through Geek squad and can buy a protection plan. But I have saved 400+ on top brands here. Also staff is knowledgeable about processors and memory to help make choice

After 5 different Best Buy’s trying to find an exchange for an open box laptop that was broken, Eliel was the most helpful employee I’ve ever come across at Best Buy. Spent the time to help me search across multiple stores and was able to find the right pick. All of the staff here were super friendly and I’ll definitely be back.