Best Buy Kennesaw Outlet

******BUYER BEWARE. You can not call and get ahold of this actual location.. They do NOT take calls.. The listed number ended up getting me transfered to 5 different people going around in circles for nearly 2 hours only to be told I needed to spend more money on a power cord I was not told did not come with my dryer after paying for delivery.****** My wife and I visited this location Tuesday 9-30. We purchased a LG washer and dryer along with delivery and haul away of our old units. The sales person asked if we would need installation as well and quoted the additional cost. We did not see a point in paying extra as he said they would bring them in the house and even stack them for the delivery cost. Why would we pay that much extra just to hook up the water lines and exhaust vent we had unhooked ourselfs from the old units? Our units were delivered today Friday 10-3. The delivery guys did a great job dealing with our nightmare of a driveway. They offered to stack them and installed the stacking kit without asking. After I hooked up the water lines on the washer and plugged it in, I notice the dryer was missing its power cord.. ******Never once was there a mention of a power cord that needed to be purchased separately****** Now I'm annoyed, but telling myself things go missing. A simple phone call will fix this.. I call the number listed for this store and I'm sent to a joke of an automated system. I go in circles to person to person for nearly 2 hours! A few of them outright telling me "well sir you bought an open box product, that means it could be missing things"... Every appliance in the store either against the wall or back to back to other units.. Do you honestly expect your customers to pull them out to check for power cords? I asked one person if I could just be forwarded to the actual location I purchased them from. She said she could not, but could give me their number. The number she gives again sends me on an automated loops to ever be able to talk to a person.. It eventually sends me to geek squad for what ever reason and then they connect me to someone else. This last guy looks up our purchase and tell me that the dryer does not come with a power cord, and our sales person should have told us this. He says we can purchase one for an additional $40. I asked why am I being charged for somone else's screw up which he just admitted to.. He then belittled me and says we wouldn't be having this issue if we had paid for the installation cost as it would have included the cord. At this point I'm fuming. I just want the cord. I even mentioned my other dryer had a cord on it I could have removed and used if I had know this one did not come with one, but now its been hauled away. He completely ignored this comment and told me to "stay professional".. Not one point have I outspoken or cursed at this man YET.. I asked him why I can't speak to somone at the actual location. He tells me they do not take calls and I should just go there and speak to them myself. To add insult to injury, I just had back surgery and can not drive and my wife is at work. He then tells me he would have to set up a phone call appointment to have someone from the store call me. I ask if I would be receiving a confirmation text or email for this and he says no and that I should receive a call WITH IN 24 HOURS.... Are you kidding me?! I just want to wash my cloths!

Apparently the call goes to a call center. You can never try and reach anyone in store. Because of that they have lost my buisness.

Great price and awesome customer service.

Wasted time to travel here, the prices aren’t worth the travel. Looks like a good will for electronics that are used or damaged and $20 cheaper than the store … DONT believe the hype!