Best Buy Ocoee Outlet

I want to thanks to Mr bob , Caitlyn and Layla for a excellent service they have a excellent customer service they help us with our new frezzer that have excellent price

Very disappointing experience with Best Buy Outlet in Ocoee. I drove about an hour to the outlet and spent another two hours carefully looking through refrigerators because I wanted to find one with minimal cosmetic damage. I finally found a Whirlpool refrigerator that was almost perfect and purchased it as an open-box appliance. Unfortunately, when it was delivered, it arrived with damage to the front door. A Best Buy representative called me afterward. He offered me a gift card to keep the damaged refrigerator, but I explained that I didn't want to keep a refrigerator with visible damage on the front door. He then offered to send me a new refrigerator. I never asked for a new refrigerator—that was the solution he offered me. He told me I would receive an email confirming the replacement. Four days passed and I received nothing, so I called the store. I was then told that I would not receive a new refrigerator because my purchase was open-box. I was told my options were to pay the difference for a new one or drive another hour back to the outlet and search for another open-box refrigerator myself. I was also told that a supervisor would listen to the recording of my original call and call me back. That call never came. I had to call again myself, only to be told essentially the same thing. I understand that open-box appliances can have cosmetic imperfections. That's why I spent two hours carefully choosing one with minimal damage. What I don't understand is why, after the refrigerator arrived damaged, I was offered a specific solution by a Best Buy representative and then later told that the solution would not be honored. The biggest disappointment has been the lack of follow-through and communication. I chose Best Buy based on its reputation for customer service, but unfortunately, my experience has been very different. I hope management reviews the recorded conversation and how this situation was handled. Customers should be able to rely on what they are told by a Best Buy representative.

Me emocione porque decia outlet y pensé encontrar un paraíso con un monton de juguetes económicos. Encontré un galpón enorme con muchos electrodomésticos grandes en un 90%. Laptops y otros juguetes casi nada, sin precio. Para ver el precio necesitabas una app, la cual detectaba que tu celular no era de USA y no permitía instalar. Al final del día, si vives en Orlando lindo ir a comprar ahí los electrodomésticos, de turista solo puedes mirar.

Muy buena atención