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Recent Reviews
4.0(1899 reviews)
Jemoral J
March 31, 2026
1 out of 5
I walked in this store after I got off work at 5:30pm looking for a television. When I walked in all the staff which was about 10 people were standing behind the counter. I asked for assistance and was told I need to stand in line to be helped. There was 1 person in line checking out. That didn’t make sense to have to stand in line for assistance when the staff was all playing on their phones. So I asked the warehouse guy who was really nice about it to just let me know a few prices. He gladly assisted me but was told to hurry up by the manager. After he left I had an additional question so I stopped the manager who was immediately rude and stated he was too busy to help and that if I need help I need to get in line like I was previously told because they close at 6 and he is leaving at 6. He went on to say the warehouse guy was more than accommodating to you so if want to buy something like I said you need to get in line. As a customer service worker myself I understand being in a crunch but you never take your frustration out on a customer. That guy needs customer service training.
Response from Best Buy Outlet – Ocoee
March 31, 2026
Hello,
Thanks for taking the time to share your feedback with us. We understand seeing employees standing around but being told to wait in a line to get the assistance that you needed, isn't welcome. We're glad to hear that the one employee was able to help with your questions, but we'd like to ensure that this is looked into further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/JRoFoh), Twitter/X (https://bby.me/cowTzp), or Instagram (https://bby.me/8ZJrFl). Please also include a reference to your "Google review #136870".
Steven U
March 28, 2026
1 out of 5
Worst custome service i have ever had. Trying to find out the prices of items and I was told I would have to bring up several tvs to the front for someone to then go back to the TV section just to let me know what the prices were. There were plenty of employees standing around doing nothing. Bestbuy used to be a great place, but now its horrible.
Response from Best Buy Outlet – Ocoee
March 29, 2026
Thank you for sharing your experience, Steven. We try to pride ourselves in ensuring we provide great customer service. This is not the feel we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/tkLtwc), X/Twitter (https://bby.me/uTYdpP) or Facebook (https://bby.me/8ZXYNT). Please send us a message with the full details of what took place. Also add Google Review 136020. We look forward to hearing from you.
Matthew A
March 26, 2026
5 out of 5
I have bought a tv, fridge, washer and dryer from these guys! Love them!
Chris W
March 25, 2026
4 out of 5
Helpful staff and good prices if you know what to look for!