Best Buy Aurora Outlet

Junk, the prices aren’t deals shop elsewhere

It's a warehouse with full of returned items in various conditions

Arlo truly stood out during my experience with his remarkable kindness and willingness to help. He patiently answered all my questions, always with a warm smile and a positive attitude. His genuine character made a significant difference in my visit, and I felt truly cared for. Because of Arlo's exceptional service, I feel a strong desire to return in the future.

Yesterday I found an open box deal on an Insignia 7 Cu. Ft. Electric Dryer noted in Good Condition. I brought the unit home, installed it and there was no heat generating inside of the dryer. I called the Insignia (Best Buy brand) support phone number. I explained I just bought this dryer and there is no heat. I was first told I can bring it back to the store and exchange it. I told them I had a manufacture warranty which with any other brand of appliance, the manufacturer would back their brand and come out and fix it. A dryer is a large object that weighs over a hundred pounds and not a little Ipad. After begging for service and explaining I do not want to haul a hundred and twenty pound appliance back to the store because it doesn’t work right after I bought it, support finally created a service ticket to have the dryer repaired, but I have to wait 10 days. What a deal, I buy an appliance, but I have to wait 10 days to use it. It is unfortunate that Best Buy is not staffed to support the products they sell in a timely manner which I am surprised they will even service the unit. If I call LG about my refrigerator, they would send someone out to repair it right away. Not Best Buy.