Best Buy Manassas Outlet

Always reliable & knowledgeable.

Hello, I am writing to express my dissatisfaction with the way I was treated at your location. I arrived at the store at approximately 5:43 and was waiting for my family, who unfortunately arrived a few minutes late. I had already chosen a washer and was in the process of trying to use it. When my family arrived at 6:00, the manager refused to allow them inside, even though I was already in the store and actively attempting to use a washer. I explained to the manager that I was already present before 6:00 and that my family was simply joining me, but the manager still refused to allow them inside. This was very frustrating and felt unreasonable, especially since I was already a customer inside the store. Due to this refusal, I told the manager that if they did not want my business, I would leave—and I did. I left feeling extremely unhappy with the manager’s attitude and handling of the situation. I hope you will look into this matter, as this experience has left me very dissatisfied with the management at this location.

Phone implies agreement through automated service…store closes at 6:00. I’ll never need anything from Best Buy again. I’m out!!!

Went to receive a open box apple watch and it was missing its band, they told me they are cancelling the order, but they didn't, I had to cancel it myself.