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4.0
(2042 reviews)
mahaveer m
November 25, 2025
1 out of 5
I strongly advise NOT buying MacBooks or any Apple products from Best Buy. I purchased a MacBook Pro from the Best Buy Manassas, VA location. Later, when I needed Apple to unlock the device, they asked me for a receipt with the serial number printed on it. This is a standard Apple requirement for proving ownership. Best Buy’s receipts do NOT include the serial number, and when I contacted them for help, they were unable to provide a corrected receipt or any proof of purchase that shows the serial number of the MacBook I bought. Because of this, Apple refused to unlock my device, even though I am the legitimate owner. Best Buy could not provide what Apple needs, leaving me with an unusable laptop that I paid full price for. If you’re buying a MacBook or any Apple device, be aware: - Apple requires a receipt with the serial number for any major service or unlock. - Best Buy does not provide this information. - Their support cannot retrieve or reprint a receipt with the serial number included. - You may be stuck with a device that Apple refuses to work on. Save yourself the trouble Buy directly from Apple, or at least ensure the retailer prints the serial number on the receipt. My experience with Best Buy has been extremely frustrating and costly.
Response from Best Buy Outlet
November 25, 2025
Hello there, Mahaveer! Thank you for taking the time to reach out on Google with a review. We can definitely understand the desire for support when it comes to clarifying the serial number of your MacBook. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #74888 in your message. You can find us here: Facebook (https://bby.me/vsm024) Twitter/X (https://bby.me/1c61fi) Instagram (https://bby.me/fzc5d5).
Luella G
November 21, 2025
1 out of 5
I bought a refrigerator a year ago and the purchase and install went well so I returned to buy a washer dryer and dishwasher last week. In store, the reps were nice, but they have limited knowledge on the product, which is understandable. I purchased the appliances and told them I would like them delivered and installed with the old once’s removed. The salesman confirmed. He first mentioned that I would need hoses to connect the washer which I already had to I opened out of that kit and said I would like the delivery and removal of the old ones. For the dishwasher they wanted me to purchase another kit for install, which I said fine. Evidently there is a separate line item for removal that wasn’t included on my ticket. They called the morning of, which they informed me that it would cost more and they could send me a link, as to which I wanted to speak to the store first since I mentioned this at time of sale. I called and while waiting was disconnected. They showed up, I asked to speak to their supervisor and they said he would call, passed me a card with the phone number, droppers off the merchandise in my garage (not in the laundry) and left. They didn’t call me so I called them, one guy says he will give me to a supervisor, another guy picks up and says I don’t need a supervisor and basically dismisses my issue. There are some other items that I was considering, but after this, I won’t be going back.
Response from Best Buy Outlet
November 21, 2025
Hi, Luella, Thank you for your review. It can be frustrating when your appointment itinerary isn't correct, so we appreciate the feedback. If you'd like to formally document your visit, please send a message on social media. Kindly include Review 72669 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Saadkabir S
November 06, 2025
5 out of 5
Cool discounts
Arlene B
November 01, 2025
5 out of 5
Interesting store. Got a good deal too.

About Best Buy Manassas Outlet

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