Luella G
November 21, 2025
I bought a refrigerator a year ago and the purchase and install went well so I returned to buy a washer dryer and dishwasher last week. In store, the reps were nice, but they have limited knowledge on the product, which is understandable. I purchased the appliances and told them I would like them delivered and installed with the old once’s removed. The salesman confirmed. He first mentioned that I would need hoses to connect the washer which I already had to I opened out of that kit and said I would like the delivery and removal of the old ones. For the dishwasher they wanted me to purchase another kit for install, which I said fine. Evidently there is a separate line item for removal that wasn’t included on my ticket. They called the morning of, which they informed me that it would cost more and they could send me a link, as to which I wanted to speak to the store first since I mentioned this at time of sale. I called and while waiting was disconnected. They showed up, I asked to speak to their supervisor and they said he would call, passed me a card with the phone number, droppers off the merchandise in my garage (not in the laundry) and left. They didn’t call me so I called them, one guy says he will give me to a supervisor, another guy picks up and says I don’t need a supervisor and basically dismisses my issue. There are some other items that I was considering, but after this, I won’t be going back.
Response from Best Buy Outlet
November 21, 2025
Hi, Luella,
Thank you for your review. It can be frustrating when your appointment itinerary isn't correct, so we appreciate the feedback. If you'd like to formally document your visit, please send a message on social media. Kindly include Review 72669 in your message.
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Twitter/X: @BestBuySupport
Arlene B
November 01, 2025
Interesting store. Got a good deal too.
Media markt gibi. Outlet inde fiyatlar baya uygun