Simple. My brother and I took in a working computer for a parts swap, didn't work when we left. Was told on the phone there's a 30 day warranty on performed services. They told us at the store that they "did [their] due dilligence" to diagnose (but not fix) the issue they caused, and proceeded to said our only option was to buy new parts. Emailed the manager only to get 0 response. C'mon. Be better.
Response from Best Buy
March 01, 2025
Hello Timothy Spoon ll,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64878999. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64878999
Thanks,
^Ezra
Curtis W
February 26, 2025
Staff was friendly and helpful! Didn't have what I wanted. Otherwise, five stars!
Saymack
February 25, 2025
Horrible experience asked a question about the new Samsung watch as I was wanting to buy from bestbuy and purchase a different color band. And employee was rude and didn't want to assist. I went elsewhere to buy the watch
Response from Best Buy
February 25, 2025
Hello,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64854219.
Kind regards,
^Aaron
Jimmy 3073003,
We came to get a Apple Watch, he was very sweet and helped up, definitely recommend coming here!