Bailey B
November 21, 2024
I went two days ago to buy a laptop. I was also doing a trade-in. I asked if I would be able to back up my files to OneDrive. Then login on the new laptop. A worker told me it wouldn’t work. The next day I went back, got the laptop, and their year membership so the geek squad would set up my laptop. I also bought office 365.
I checked out and went over to the geek squad. He told me it would be one to two days before I got my new laptop back. In the two days I was there asking questions I was never once told that. I’m a college student and I work off my lap top for my job. I go back the next day and get my laptop all of my files… ALL OF MY FREAKING FILES WERE IN ONE DRIVE. Then I’m like whatever at least they set up my office 365. Well that’s not set up either and I never got a card or anything to do it myself. So now I get to go back for the 4th day in a row. 👎
The workers were all nice and helpful. I can’t complain about the customer service. But I definitely feel scammed and lied to…
Our salesman Colin,was the best we've ever had! He was an expert on all the details that helped us make a good decision on a TV purchase!!
Geek Squad counter; why is there always a wait? There's no clear instructions on what to do to get service. No sign in sheet.
It's really aggravating that you get ignored by the associates just a few feet away.
Other people besides me are standing around wondering what to do to get service.
Response from Best Buy
November 14, 2024
Hi, Joel.
Thank you for taking the time to share this review with us, although we hate to hear you were unable to reach the support needed at Geek Squad. We would be happy to see if we can help.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64426754. We look forward to hearing from you!
Regards,
^Katie
Justin M
November 10, 2024
Went to grab a phone case and got a great open box deal on a phone case