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Best Buy Concord Mills
Services Offered
Geek Squad Services
Apple Shop%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4070 reviews)
Victor V
November 27, 2024
5 out of 5
Aleks helped to choose a new TV, he's super knowledgeable and excellent at his job, 5 stars service.
I'm the type of person that with every purchase of something that interests me I do hours of research to make the best decision in terms of quality and price, yesterday I went to buy a new TV and I already had a pretty clear idea of what I wanted and Aleks definitely helped me make the best decision, he was patient and professional showing me the different models with their pros and cons.
Angelica H
November 27, 2024
5 out of 5
Aleks was super helpful. My husband and I wanted to buy a tv and had no idea what exactly we wanted. Aleks gave us so much needed information and helped us choose. He made this somewhat overwhelming shopping journey a breeze! Thank you so much!
william s
November 25, 2024
1 out of 5
Waiting 20 minutes for some employees to attended me and give me a pair of headphones. Nobody came and left for another bestbuy. Awful service
Response from Best Buy
November 26, 2024
Hi there, William,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support when shopping at your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64475423” when reaching out on social media.
Regards,
^Ravi
Shyam S
November 24, 2024
1 out of 5
Worst customer service care… need wait for 30 minutes to get help..
Response from Best Buy
November 24, 2024
Hi Shyam Sunder,
Thank you for taking the time to share your experience. I understand how frustrating it must have been to wait so long for assistance, as we aim to provide efficient and attentive service to all of our customers. Please know that we have a team of capable and knowledgeable employees who strive to meet your needs, and your feedback helps us identify areas for improvement.
I’d like to address your concerns further and see how we can make this right. Please send us a private message on one of the following platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://Twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email. Please also mention that you're reaching out regarding your "Google Review" and include the conversation number 64468599 so we can quickly assist you.
Thank you again for bringing this to our attention. I look forward to connecting with you and helping further.
Best regards,
^Magee