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Best Buy Concord Mills
Services Offered
Geek Squad Services
Apple Shop%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4101 reviews)
Francis M
February 06, 2025
1 out of 5
This location stole over $1200 from my mom after she exchanged 2 refrigerators. They said the refund was sent after the last exchange, but their in store employees kept insisting the refund was not in their system after they completed the exchange. We will never buy anything from this BestBuy and will cancel our membership.
Response from Best Buy
February 06, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to konw that my refunds will be processed quickly and efficiently. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64784312".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Christopher G
January 30, 2025
1 out of 5
I walked around the store for 20 minutes, I did not have a single employee even look in my direction or offer to help me. The store was practically dead with traffic.
This wouldn't have necessary been a deal breaker if the selling shelves weren't empty under every small kitchen appliance that I was considering. I'm not that hard to please, but I need at least 1 option to purchase.
Certain Best Buy stores are run better than others, Best Buy is one of the few stores left that I still go to, and I buy most of everything else from Amazon.
But with this level of service, why waste the time and gas when I can press a button and somebody will deliver what I need to my door?
Response from Best Buy
January 31, 2025
Hello Christopher,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64755815" and share your full name, email, and phone number.
Thanks,
^Vanessa
Brad E
January 24, 2025
1 out of 5
Customer service has got to be the worst ever, can’t get any help or an answer from store I call, instead get directed every time I call to some idiot in India that can’t speak a single word of English. Still haven’t received my package, only showing one left in store, spent over $1130. To be ripped off by Best Buy!! Complete theft!!!
Response from Best Buy
January 25, 2025
Hi, Brad,
Thank you for reaching out regarding your concerns with not being able to reach the store for support. You can get all item information available online, through chat, on the phone with our national call center or in store. Having any delays on your order can be difficult. Any of our representatives can certainly investigate your order to be able to assist you. If you would like support, please reach out to any of our Social Media Profiles below for support from a Social Resolution team members support with Review 64726950.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Jon C
January 23, 2025
5 out of 5
Friendly staff