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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4324 reviews)
Mr. J
April 21, 2026
5 out of 5
love
Denise C
April 20, 2026
1 out of 5
They sent my laptop to be repaired, and tried to swindle me of PC parts with lesser parts. The laptop HAD 64GB RAM and 2X2 TB SSD, but they tried claiming it was 16GB RAM and 1 TB SSD. Had to cancel the repair after wasting a whole month waiting for it!
Response from Best Buy
April 21, 2026
Hello, Denise, We appreciate you taking the time to share your feedback. Receiving the same item that you sent out for repairs is always important, so we can understand your frustration. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/he1woZ), Twitter/X (https://bby.me/XGyPUL), or Instagram (https://bby.me/XPLKzi). Please reference Google Review, #144306.
Betsy R
April 20, 2026
2 out of 5
I went to ask a question about a product and waited but never got any assistance. I waited about 15 minutes and I know not everyone is able to help but there were people standing around not doing anything.
Response from Best Buy
April 20, 2026
Hello, Betsy, Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would like to take a closer look int this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 144249. Facebook (https://bby.me/vxwcrn) Twitter/X (https://bby.me/tFAE0I) Instagram (https://bby.me/H51wBO) We look forward to assisting you there.
Antonio H
April 19, 2026
4 out of 5
It's a big store and friendly customer service representatives.

About Best Buy Concord Mills

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