Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2276 reviews)
Heather F
September 24, 2025
5 out of 5
In Store Pickup with an additional curbside pickup was easy and efficient.
Nicholas
September 23, 2025
5 out of 5
Had Ethan at the geek squad desk install a screen protector for me today. Got to witness how patient and kind he was to an elderly woman getting her laptop worked on. Kudos!
Phillip M
September 19, 2025
4 out of 5
Terrible customer service in store. Employees were more concerned with their conversation that providing assistance and were not at all knowledgeable about they were standing next to. Long line at checkout and no effort by the staff to move things along. Waiting in line for 10min to buy 1 thing isn’t great
Smash M
September 16, 2025
5 out of 5
Top of the line electronics; They have the best Micro SD Cards, which allowed me to get this photo. Well organized store also every time. 👌