Best Buy Springfield

Once again bad experience with Best Buy just this time at the Springfield location. We originally were going to have a tv shipped then we chose to just pick it up , but of a drive to do so but we’re willing to have it the same day . We arrive at Best Buy and there was an issue with the system so we decided to wait it out . 3 hours waiting by the way . We go in again he says there’s a chance we can still get it the same day . So we asked if we could cancel and repurchase , we were told by an employee that we could do that also. So we go to look for the LG representative, not anywhere to be seen . The Samsung representative was there instead and he was so helpful , went out of his way to help us . The other employees told him we can just wait … terrible customer service he said I’m sorry and we left . We have ordered at another location and picking up. Don’t know what the issue was . Simple things guys simple things .

I waited in line for about 20 minutes and was next to be helped. Several employees walked in and out, but no one acknowledged the line or offered any assistance. Eventually, a young lady came over and asked, “Are you ready?” I replied that I had been ready for a while. Her attitude felt very nonchalant and lacked any sense of customer service or emotion. Overall, the experience was disappointing.

Incompetent and rude. Not all the employees. Very disappointing customer service.

Came to exchange a laptop and Vic in the computer department and Matt at customer service were so helpful! Got it done fast and easy.