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Best Buy Brookfield Outlet
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Recent Reviews
3.7(151 reviews)
Bill D
June 16, 2026
1 out of 5
I bought a fridge and a stove early january of 2026 its now June and the fridge broke. The manager Cory would not lift a finger to help. Worst customer service ever. Delivery order # 112536443040. Worst decision i made in a while to shop there
Response from Best Buy Outlet - Brookfield
June 16, 2026
Hello Bill,
If you can Bill, could you delete your order number, but we can see why you’d be upset if your appliances are not working as intended, and you are having trouble getting the help you need. We would like to see if we can help. Can you If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173391 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/CmAXeT)
• Twitter/X (https://bby.me/u2qZHS)
• Instagram (https://bby.me/GuGlEb)
kita h
June 15, 2026
2 out of 5
Customer service is not like the regular Best Buy. We stood in line with no people ahead of us for 25 minutes.while the cashier conversed with her customer at the register. This should have taken place on the sales floor. They also talked about personal issues. Someone else finally came over to assist after 25 minutes. I won't be back. I'd rather pay full price than experience bad service.
E C
May 09, 2026
4 out of 5
if you are looking for something extremely specific, this is not the place for you. this is more for people that are passively shopping for a good deal, of which there are many. the staff here is fun and friendly, will joke around with you and are in generally good spirits :) score docked one star only for organizational reasons!
Rita H
May 05, 2026
5 out of 5
Wow what great service! Elias was so friendly helpful informative and accommodating! Also, the manager on duty was no questions asked gave us a refund for the refrigerator we bought that was marked as a freezer and discounted money off for our inconvenience!! We go here often for various appliances and tvs and we'll be lifelong returning customers. Thank you!