Best Buy San Antonio Outlet

Rafa helped me understand best buys offers and programs that are available at this store. He made the information easily digestible, and helped me plan for my long term purchases as well. His customer service is exemplary and someone I'd recommend to my family and friends.

I had a great experience here. A gentleman by the name of Hunter was extremely helpful and informative about the questions and the buying process with the electronics. Definitely give these guys a try!

Super friendly people and very helpful

I wish I had read the reviews on here before purchasing from this store… I bought a washer and dryer, paid for expedited delivery through their 3rd party. Found out the dryer didn’t work at all. Called them to exchange it. They were as accommodating as they could be in that situation. I got scheduled for a delivery on Saturday because I work Monday through Friday. On Friday I called to let them know that they scheduled my delivery and pick up of the broken dryer for TWO different addresses. They “fixed” that issue. Allegedly my delivery wouldn’t change. From 7 am to 7 pm I wasted my day off waiting for this delivery. No communication, no call, no show. Monday I get a phone call while I’m at a medical appointment saying that they’re 30 mins away. No communication prior to this. I was told they’d deliver it Tuesday since I wasn’t home. I stay home from work Tuesday. At noon I follow up because I haven’t heard from anyone and I get told that there isn’t a delivery scheduled. Call the store they’re like yeah there’s nothing we can do about that there is no delivery scheduled but we can schedule it for Saturday. What kind of customer service is that? How do you lie to people and continue to get away with it? Judging from the other reviews I’m not the only one who has been in this situation. This is absolutely ridiculous. Call the 1800 number and they don’t give a shit, you can’t even speak to a manager because they’re “busy helping other customers” the only way we can make it right is by inconveniencing you even further and giving you a new delivery window on a different day from 7 am to 7 pm so you can waste another day waiting around. Thanks Bestbuy! Customer for 25+ years and this is the level of customer care. All of this to say buy at your OWN RISK.