Best Buy San Antonio Outlet

Went in with intentions of purchasing a refrigerator. After looking around for about 20 minutes I found one that met our needs . All the refrigerators have the description and a price . The price displayed was 708.99 . We asked for assistance from a sale associate to finalize the purchase . By the way Mike the sales associate was very nice . When he took us to register we noticed a puzzling look on his face when he scanned the tag . He immediately went back to the fridge to verify the price being displayed. As he walked back towards the counter he went and spoke with the manager. He came back to the register and informed us that the price was 1399.00 . Double the advertised price. I asked to speak to the manager . The manger informed me that the price was a computer error and was unable to provide any adjustments. I advised him that was misleading and he should honor the price as it doubled. He then said I cannot and ended by saying have a good day . He didn’t even try to say let’s go look at other refrigerators to see if we can find one that would work. I felt a lack of customer service and decided to leave, feeling disappointed as we have made purchases there before several times. . I understand the possibility of an error but not showing much interest by the manager to try in some sort of way to make sure we have a good experience was a big disappointment. The manager was young and probably lacked experience on handling situations as this . But the feeling I had as a customer left me wondering if this is a common occurrence.

First scheduled delivery was failed because Fridge arrived looking like it was in a fight with a truck. Second delivery they come out they wanted to drop it in garage even though we paid for compete install and haul away. At this point I called the general manger at store #2693. He made a call to non Best Buy delivery company and schedule them to move the frig into the house. The contract guys were awesome. I did removed all my items from the frig and freezer twice and had to put it back twice and and lost a lots of food to spoilage buy now and took 6 weeks of fighting but I have a new $18,000 fridge (paid 5k less at outlet store) installed. Thank my lucky stars for Ramon Paramo and his crew. Why the heck is Best Buy corporate still delivering to SATX from Houston? This great team at 2693 needs a local delivery unit NOW. If if wasn't for them I would NEVER shop at best buy again.

First and last time using bestbuy delivery to home , its been 2 weeks and I have not got my items because they can only come when its convenient for them not for me . HORRIBLE SERVICE!

great customer service