'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy San Antonio Outlet
On This Page:
Find Items in This Store
More to Explore
Recent Reviews
4.0(183 reviews)
DAN T
July 24, 2025
1 out of 5
Very rude customer service
Very rude manger
They do not know how to deal with old customer.
Response from Best Buy Outlet
July 24, 2025
Hello,
We appreciate feedback on Google. Receiving poor customer service from rude employees and managers is frustrating. We would like to hear about your experience. Feel free to reach out through social media links. When you are reaching out to mention "Google Review #19896", provide details about your review, along with your full name, email, and phone number.
Facebook (https://bby.me/yfc0mh)
Twitter/X (https://bby.me/b3hj44)
Instagram (https://bby.me/sjqmva)
Here to assist,
^ Jay
Myles D
July 23, 2025
1 out of 5
I will never buy from BestBYE again! The extended warranty is a scam. You pay the $180 a year fee each year for free labor and parts. This only covers one year after manufacture warranty. Plus you have to pay a $50 to $100 service fee for them to come look at device. You schedule an appointment 3 days out and take a day off work because they won't let you take the appliance into the store. Then they tell you the day before appointment that they have to reschedule you and no discount for all the inconveniences. So I paid 2 years of $180 a year and $50 service fee for a microwave that $400. How is that reasonable?
J. B
July 15, 2025
4 out of 5
It fine. The primary focus is appliances and TVs. No frills and much what you would expect.
Gabriela M
July 11, 2025
1 out of 5
When I made my last purchase I asked if I was able to return the item. The team member confidently said “yes! Here or any Best Buy location”.
I show up 23 days after the purchase to return this item. I’m told it’s “very out of the return policy”
I mentioned that upon purchase, I asked if I could return the item and I was told yes with no stipulations.
No help. So I’m stuck with an item that doesn’t work for me.
Best part was I had full intentions on using that $60 towards a $400 purchase today but no need to purchase that $400 item here, I can go somewhere with a better return policy that suits the customer.
Response from Best Buy Outlet
July 15, 2025
Hello,
Thanks for sharing your feedback with us. Knowing your options for returning an item is important when making a purchase, just in case something doesn't work out. I understand being told you could return the item to any of our stores, but then be denied the return, wouldn't have been welcome news.
We do offer a Return & Exchange Policy (https://bby.me/09yp7d) which is mentioned on our store receipts and on in-store signage. While items purchased at one store can be returned to any other U.S. store, there is a specific time frame provided depending on the item. I'm not sure why the representative didn't mention this or may have said there were no restrictions, but I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/4nrfll), Twitter/X (https://bby.me/jnhjo0), or Instagram (https://bby.me/lkfftk), with your full name, phone number, email address, and the Customer Service PIN from your purchase receipt. Please also mention your "Google review #14377" in your message to us.
Sincerely,
^ Melissa