Best Buy Fairfield Outlet

It's a disappointment.😐 We went to buy new electric appliances at the Fairfield location We want to upgrade an electric range, dishwasher, and an extra medium-sized refrigerator, and freezer. They seem to have pretty good quantities, but we could not find exactly what we wanted. We saw some items. But it wasn't exactly what we were looking for..., they do resell the returned items at a bit lower price. What turned us off was that one of the refrigerators was so dirty that it seemed like someone spilled something which splashed all over the freezer door and dried up. Best Buy Salesman says it can be removed. But to see that in the store was shocking! The store manager should make sure that all items look decent. So, they seemed to sell the items on the floor as it is with almost the original price. We left there nicely but we know we will not go there again! We were looking for something new and rather pay the full price for up-to-date design at the same something that looks functional!

Friendly helpful staff

Best Buy used to be good but now this location is just a warehouse for returned merchandise that they're selling at a "discount" but it's like 6 different appliances and random models of each. No one asked to help us, it's dark, not a store anymore.

Extremely Disappointed – Misleading Description and Poor Customer Service I recently purchased an open-box gas dryer listed in "excellent condition" from Best Buy for my business. I rely on a dryer daily, so I drove 70 miles to pick it up. Before finalizing the purchase, I confirmed with the in-store team that the unit was in excellent working order — they assured me it was. When I got home, I noticed that the dryer was missing the original (or even suitable) packaging, which was clearly promised online. Still, I proceeded to install it — and the moment I turned it on, it began making loud, disturbing noises. So much for "excellent condition." I called the store immediately and was transferred to the support team. I explained everything in detail. The only solutions offered were either returning the item (and somehow surviving without a dryer for several more days) or waiting 5+ days for a technician to show up. I requested to speak with a supervisor — her name was Rachel — but she was just as unhelpful and dismissive. When I asked to speak directly with the store manager, I was told — unbelievably — that the store doesn’t have a phone number, and that if I wanted to speak to someone in charge, I’d have to drive another 70 miles back to the store. Seriously? In the end, I had no choice but to hire a technician out of pocket to repair the dryer — an expense and headache I should never have had to deal with. This experience was unacceptable from start to finish. Best Buy's “open-box in excellent condition” listing was completely misleading, and their customer service was unhelpful and dismissive. I expected far better from a major retailer. I will think twice before ever making a large purchase from Best Buy again.