I recently had a frustrating experience with Best Buy’s online open-box descriptions — the details didn’t match what was actually in the box, and I was ready to return my purchase. However, the Fairfield Outlet location completely turned things around.
From the moment I walked in, this team showed superior customer service and a genuine commitment to helping me as a customer. They not only listened to my concerns but went above and beyond to make sure I left satisfied. Their professionalism, patience, and problem-solving skills reminded me why in-person shopping still matters.
A huge shout-out to Brandon — his knowledge, kindness, and follow-through were exceptional. Brandon is the kind of associate who makes a lasting impression and reinforces trust in the Best Buy brand.
The young professionals at this location truly care, and they made what could have been a negative experience an amazing one. Thank you, Fairfield team — you’ve earned my loyalty.
Bought online and picked up at the Fairfield Best Buy outlet. The staff was attentive, prompt, and helpful.
Great deals got a $500 Chromebook $140 because it was missing a $10 charger, the employee helped me set it up, and was very helpful, I'm not the most computer savvy