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Frequently Asked Questions About Best Buy Mayfield Road

How do I check product availability at the Mayfield Road Best Buy?
How do I check my order status?
My local Mayfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mayfield Road stores’ holiday hours?

Recent Reviews

4.1
(3060 reviews)
Olga S
November 22, 2024
5 out of 5
Thank you very much to Chris for helping me with my mother’s phone. Very friendly, patient and gave a good service.
MrTalent 4
November 17, 2024
1 out of 5
Literally just got home from this Bestbuy I read the box before I purchased. Do these head phones that came DIRECTLY out of this box Look like what’s in the box? This ain’t never happened to me I’m shocked. But this needs fix asap the box said stealth 500 wireless Bluetooth. THESE ARE WIRDE AND NOT BLUETOOTH LOL come on do better
Response from Best Buy
November 18, 2024
Good Morning, We certainly understand how you are feeling after an issue with receiving the incorrect item with your recent purchase. We would be happy to look further into this with you. Please feel free to privately message our team on social media, so we can help. Be sure to include your Google review in your message: #64439275. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
Karie H
November 13, 2024
4 out of 5
They didn't have what I wanted. They did have nice workers, and the store was clean.
Malia N
November 10, 2024
1 out of 5
My husband and I went to buy a microwave and picked one out that was new and in stock. However, when they brought it out, it was an "open box" not new. We were reassured that they have an excellent parts check when something is returned, and that it would not be missing any parts. In the middle of installing it, it was missing both the directions of how to install it as well as the template to use to measure it against the wall. I attempted to call but they did nothing to help nor give us what we needed and were told to return it, instead. In my opinion, open boxes are mostly a way for people to take the missing parts out of a new box and then return it to the store and get a full return for it. Not happy. They do not check returns well at all. And the discount did not cover the time and trouble and frustration.
Response from Best Buy
November 10, 2024
Hi, Malia, Thank you for sharing your review with us. Finding out you don't have all the items you need to install that open-box microwave is not a welcome experience. We would like to follow up with you on this. Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64408502" in your message. Thanks! Regards, ^April

About Best Buy Mayfield Road

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