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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2629 reviews)
Simon L
April 27, 2025
1 out of 5
Extremely rude and unhelpful employees.
One employee (curly black hair, wearing a shirt that said MVP) was about to help me, then left, saying he would be back in "one minute." He did not come back for 30 minutes.
This is not the first problem I've had at this best buy. I posted in several group chats to warn my friends to avoid this location.
Nissan A
April 21, 2025
5 out of 5
Really good place to buy electronics. The employees are ver helpful.
Shefqet C
April 21, 2025
1 out of 5
Horrible after 6 month that I bought my phone has issues with charging and if you don't have the warranty they said you better buy a new phone really disappointed from their costumer service
Response from Best Buy
April 21, 2025
Hi Shefqet,
Thanks for sharing this review with us here. I hate to hear that you had these issues with your phone after only six months, which I can understand would be frustrating. We'd be happy to discuss this further with you to ensure this feedback is documented properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65063830.
Thanks,
^Caleb
林云
April 13, 2025
5 out of 5
Great service, professional staff!