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Best Buy Fairlakes
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2595 reviews)
Kevin C
January 30, 2025
5 out of 5
Excellent customer service received from Paul at TV/electronics. Paul was a great facilitator from the moment we spoke and helped advise me on both TVs and sound bars. I ended up purchasing the 65' Samsung OLED I had been eyeballing, which I am now very content with.
The installer, Ethan L, was prompt and professional - finishing the TV mounting with ease and cleaning up afterwards. 10/10!
Rajesh K
January 29, 2025
1 out of 5
Don't expect any service. Waited 27 minutes to find someone to help
Response from Best Buy
January 30, 2025
Hi Rajesh,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received in our store didn't meet expectations, which I understand would be upsetting. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64751585.
Thanks,
^Caleb
William C
January 28, 2025
1 out of 5
Horrible, customer service. Managers and corporate lied multiple times about delivering our TV we paid 2k for.
Response from Best Buy
January 28, 2025
Hello and thanks for reaching out on Google, William.
We understand the frustration when a delivery does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64746850.
Kindly,
^Graham
Terry R
January 20, 2025
4 out of 5
You need to know what you are looking for. They have good sales people, sometimes you have to go find them.