Best Buy Fairlakes

Some of your teenage employees must have a lack of overall knowledge if they don’t know the difference between their checkout and store pickup lines. But let’s treat customers like they’re the idiots. This evening I was literally standing at the store pickup line to pick up an item. One of the employees there was behind the pickup counter, avoided me, and seconds later moved to the checkout counter. He then took the person waiting at the checkout line (who was also a part of this stupidity because clearly he is too arrogant to know the difference as well), then literally said something behind my back like “I don’t know what she’s doing”. The way I see it is a lack of training and professionalism. I haven’t had issues at this particular location, but after this encounter I don’t think I’ll come back.

Had to return a purchase. Was very easy.

Times have definitely changed. Customer service just isn’t what it used to be. I’m writing this review while standing in line at checkout for over 10 minutes, watching at least eight employees walk by while a single cashier struggles to handle a single customer. No one offered help or seemed concerned. It’s frustrating to see so many staff present but no urgency to support customers who are clearly waiting. This experience alone makes me think twice about coming back.

Friendly and helpful staff especially Derek with the projector tv advice