Best Buy Fairlakes

Great employees, and Alex who works in the Geek Squad, is the BEST! He is extremely knowledgeable about technology and software, and makes customers feel comfortable with his down to earth demeanor. I work close to another BB store. I am sure they are good, but will never go there. I'll drive the extra 25 minutes thanks. If you are looking for knowledgeable staff and excellent service, this is the store to patronize.

Chinese dude snatched my money out my hand.He was very tacky and unprofessional.When he gave me my change he dropped it on the counter and didn’t pick it all up.He laughed and smiled the whole time.I will never shop at this store again

Worst experience I’ve ever had at a best buy. I came to buy an oura ring and the employee that I asked for help gave me a used oura ring. I didn’t realize until I got home and opened the box (which was not sealed) and saw ripped packaging and a used cord. I wish I remembered the employee’s name, but he had black curly hair, tan, and was around 5’6 or 5’7. He seemed irritated I interrupted asking for help when he was talking to his female coworker. He gave me the box and all he said was, “it’s the last one” with an attitude…and then got another employee to ring me up. The cashier that rung me up was great, but the one that I initially asked for help was the worst. Before you leave the store, check your product and make sure it is not a used product that you are paying full price for…Now I have to waste time and go back and exchange.

Ordered an item to pickup. The associates were helpful and friendly.