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Frequently Asked Questions About Best Buy Fairlakes

How do I check product availability at the Fairlakes Best Buy?
How do I check my order status?
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fairlakes stores’ holiday hours?

Recent Reviews

4.0
(2764 reviews)
Christine K
December 06, 2025
2 out of 5
I don't know how they have 4 stars. I gave 1 star for the ease of ordering online and 1 star for being greeted by someone at the door, i think it may have been a vendor. That is where the customer service ended. I became invisible once I got in line to pick up my order. No one even looked at me until I asked if I was in the wrong spot or was I invisible. It was not busy and I was the only one in line. Terrible job guys, speaking to customers even to state someone will help in a few minutes goes a long way.
Ellie A
December 05, 2025
5 out of 5
Quick and easy process to pick up my tv from the customer pick up line on Black Friday at that. The young gentleman bought it out and even loaded the tv in my car. He was very professional and quick. He appeared to be proficient at customer service. Sadly, I didn’t catch his name. I’d definitely shop here again.
Willem K
December 04, 2025
2 out of 5
Utterly impossible to get anyone to help you… Asked few times for someone to come help us with cameras. And it’s not even that we need help - they put them behind lock… so you must wait.
Vignesh A
December 03, 2025
1 out of 5
Need more attention on customer service please no one is moving from there space
Response from Best Buy
December 03, 2025
Hello, Not receiving the customer service needed is frustrating. Allow us to hear more about your shopping experience. Please mention Review #80970. Facebook (https://bby.me/xtp159) Twitter/X (https://bby.me/egqxl4) Instagram (https://bby.me/3ya3pl)

About Best Buy Fairlakes

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