Best Buy Fairlakes

STAY AWAY! Store manager Jacob took advantage of a language barrier and sold me a Best Buy membership I did not need. I was there only to buy a new phone for my company, but he pushed the membership with a “50% discount,” and I ended up purchasing it. When I asked to speak to the store manager, he said he was the manager. I then requested a refund and was told I needed to call customer service instead. When I said I would take a photo for review purposes, he accused me of threatening him and said he would call the police — for no valid reason. The good thing is that the store has many cameras that record everything from beginning to end. Anyways stay away!!!

Ordered a TV for next day shipping. Turns out they use a third party service called Roadie and that driver cancels my delivery cause it can’t fit in their jeep (weird). You’d think the store would automatically find a new driver but they don’t you have to notify them based off of their customer support line and Roadies line. Hard to notify them when the personal line is automatically sent to a third party call center. Was told I would be contacted by the store but that hasn’t happened yet and for some reason can’t cancel my order for a refund so waiting for someone to give me a response.

Great customer service by Larry

They didn’t refund my $50when I Cancelled membership within time limit,on automated phone call! Be alert!