Best Buy Fairlakes

I hired Best Buy Magnolia to install a home entertainment system and wireless/hard internet from their Fair Lakes Virginia store. We spent over $10,000 and the system has never worked. Worst purchase of anything I have ever bought - customer service and support are simply awful. To spend that kind of money to have the poor functionality and service we have is a bad joke. I will never buy a product from Best Buy again.

Quick and easy car pick up. Didn’t even have to get out. Returns are also easy

I purchased a open box laptop for $700 approximately it was maybe $100 savings recommended by the salesperson recently. It was a gift to a family member to start a job when they return into the country. When my family member open the laptop and try to use it there was a BitLocker block on there. I went into Best Buy and asked them to take it off they said you need to bring the laptop in and we have to keep it for 2 to 5 days to reinstall everything. As compensation I told him can you sell me another open box laptop and this time please check if the operating system and everything is functioning as it is not my fault. I asked them 200 discount on the open box laptop that was approximately a thousand dollars. Mitch the manager was dry with no deals to be struck he simply give me apology said I'm sorry you lost four trips and 6 days of your family members work days, but we can't help you. YOU have lost another customer to Amazon, no wonder customer service is dead. SMH

Loser woman who works there came to me to check my credit when i was looking at an expensive monitor. I wanted to buy it in full and she told me i have to check my credit. I am also a young person who did not know the full extent of this. Very bad service