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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2801 reviews)
Rebecca J
February 06, 2026
1 out of 5
Went here specifically for the "Camera Experience Shop" but it was a waste of time and gas. Several popular models were not on display, those that were had no lens or no power. And no staff around to offer assistance. What's the point of having cameras on display if you can't actually test them?
Response from Best Buy
February 06, 2026
Good Afternoon, Rebecca,
We fully understand how you are feeling after the cameras you were looking to review were not on display or missing necessary components to test. We would be happy to review this further with you. Please start by sending us a private message on social media, so we can partner you with a specialist. Be sure to include your Google review case ID in your message: #113863.
- Facebook (https://bby.me/fmkvow)
- Twitter/X (https://bby.me/qk3jrc)
- Instagram (https://bby.me/7vynwi)
Ber R
January 26, 2026
1 out of 5
During my visit, I was assisted by a sales associate named Jean and his colleague. They were responsible for helping me with my purchase, but I found them uncooperative and uninterested in providing detailed information about the devices I intended to buy. Additionally, I was attempting to finance my purchase, which required a minimum of $299 to qualify; however, my purchase total was only $229.
When I informed Jean that I might consider adding items to reach the $299 threshold, he suggested I could simply add snacks costing approximately $7. While reviewing the transaction on the screen, I noticed that a Best Buy membership charge of $49.99 had been added without any explanation or disclosure regarding the nature or benefits of the membership.
This has been the worst experience I have encountered at Best Buy to date.
Response from Best Buy
January 26, 2026
Hello.
Being charged and signed up for a membership without your knowledge is concerning to hear and we would like the chance to look into this for you and help assist.
If you have a moment, please reach out to us on Facebook (https://bby.me/dstx4j), Twitter/X (https://bby.me/duevz4), or Instagram (https://bby.me/6lk4gf). Please also include Google Review number 109409 when reaching out.
Thank you.
Victor M
January 24, 2026
1 out of 5
Don’t trust the “ready within 1hr” when ordering pick up on the website.
Michael L
January 17, 2026
1 out of 5
2 days past a 15 day return window for a Christmas gift I got 2 of the same. Would not take back or anything, suggested I sell it on Facebook marketplace?.? and it was unopened.
What happened to 30 day return policy??? won't be shopping at BB again... won't be paying for the "membership" either!!