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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2696 reviews)
Ricardo V
August 18, 2025
5 out of 5
Found what we were looking for, a laptop. The person who assisted us, was courteous and professional.
N J
August 17, 2025
1 out of 5
I came in to purchase two Apple products and not only was I not acknowledged, the entire team was unprofessional and severely lacking customer service skills. When I finally did get help, the gentleman had an attitude and was busy shouting to meet him at the register—completely ignoring that I needed another item. The cashier that checked me out was standoffish and acted like I was inconveniencing her. She tried to ask if I wanted money back but failed to lead with needing to apply for a credit card. I didn’t see management, but overall this location leaves a lot to be desired and needs customer service training (or re-training).
Response from Best Buy
August 17, 2025
Hello,
Thank you for the review. We try to pride ourselves in ensuring we provide great customer service. I can understand your frustration, I would feel the same if this was my interaction.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/2kg9d6), Twitter/X (https://bby.me/13b5yt), or Instagram (https://bby.me/d9thah). I’d recommend sending a private message or DM. Please include Google Review 30874.
Regards,
^ Kristy
Alex G
August 15, 2025
1 out of 5
Bought an expensive Open Box TV here with horrible results.
- TV had Six THOUSAND hours of prior use. The store and online post completely concealed the fact it was a demo model
- Screen came with clearly visible burn in marks across the entirety of the when
- TV came in poorly wrapped bubble wrap. No box of any sort
- No stand with the TV
- No remote with the TV
Response from Best Buy
August 15, 2025
Hello Alex.,
Thanks for reaching out and providing your feedback. This is certainly not the kind of experience we want our customers to have. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/5kc9aa), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 29620.
Thanks,
^ Vanessa
Shamsullah H
August 13, 2025
5 out of 5
The brought the TV very fast and professionally.