Best Buy Dayton Mall

Don’t buy tvs from here. They go bad with in 14 days of purchase and Best Buy won’t do anything about it.

I normally don’t leave reviews, but my experience with the Best Buy Dayton Mall location has been incredibly frustrating. I purchased a product using a $75 promotional certificate that I earned through a previous deal. The product turned out to be faulty, so I returned it — which should’ve been straightforward. At the time of return, the associate assured me the $75 certificate would be reissued. I waited several weeks with nothing showing up, so I followed up with the store. To my surprise, the store manager told me I would not be getting the promotional certificate back — contradicting what I was told earlier. This feels misleading and completely unfair. Why tell customers one thing, only to deny it later? I returned the faulty product in good faith based on what your own employee said. $75 may not be a huge deal, but the principle is. It reflects poorly on how Best Buy handles customer trust and communication. After this experience, I’ll think twice before shopping here again — and I’ll definitely be cautious about relying on any “promotions” or verbal assurances from staff.

Professional and friendly

Went to Best Buy (Dayton mMall) last night to pick up the Razor bike we bought for my grandson's birthday. The price was better than anyone else had and it was the last one. When purchasing it online, it does notify you that "electric bikes" are non-refundable and non-exchangeable". I thought this was a new law. When I get there, the box is very damaged on one end. I asked them if it was in fact the last one. Yes. I asked them what happens when I get home, open the box and it is broken or we get it put together and it doesn't work. We just have to call corporate. It turns out that the non-refundable/non-exchangeable rule is Best Buy's rule put in place a month ago. We had no choice but to take it, because it was already paid for. Will update when we get it opened and put together. Fingers crossed nothing is wrong with it. Best Buy customer service sucks. Its at best a shoulder shrug.