Don’t buy tvs from here. They go bad with in 14 days of purchase and Best Buy won’t do anything about it.
Response from Best Buy
July 22, 2025
Hello and thanks for reaching out on Google, Chris.
We understand the frustration when your TV stops working as expected. We'd like to review this further. Please reach out to us in a private message on Facebook (https://bby.me/rd26yy), Twitter/X (https://bby.me/9kq9hq), or Instagram (https://bby.me/egh0g4). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 19193.
Regards,
^ Graham
I normally don’t leave reviews, but my experience with the Best Buy Dayton Mall location has been incredibly frustrating. I purchased a product using a $75 promotional certificate that I earned through a previous deal. The product turned out to be faulty, so I returned it — which should’ve been straightforward.
At the time of return, the associate assured me the $75 certificate would be reissued. I waited several weeks with nothing showing up, so I followed up with the store. To my surprise, the store manager told me I would not be getting the promotional certificate back — contradicting what I was told earlier.
This feels misleading and completely unfair. Why tell customers one thing, only to deny it later? I returned the faulty product in good faith based on what your own employee said.
$75 may not be a huge deal, but the principle is. It reflects poorly on how Best Buy handles customer trust and communication. After this experience, I’ll think twice before shopping here again — and I’ll definitely be cautious about relying on any “promotions” or verbal assurances from staff.
Response from Best Buy
July 19, 2025
Hello, Prakruti,
Thanks for reaching out and leaving your review. While promotional rewards certificates are unable to be refunded, it should have been explained better. We would love to document your experience and assist in any way. Please connect with us through social media. You can find us on Facebook (https://bby.me/jaaocy), Twitter/X (https://bby.me/tbkuqh), or Instagram (https://bby.me/ac3ars). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review #17801.
Regards,
^ Aaron
Professional and friendly
Went to Best Buy (Dayton mMall) last night to pick up the Razor bike we bought for my grandson's birthday. The price was better than anyone else had and it was the last one. When purchasing it online, it does notify you that "electric bikes" are non-refundable and non-exchangeable". I thought this was a new law. When I get there, the box is very damaged on one end. I asked them if it was in fact the last one. Yes. I asked them what happens when I get home, open the box and it is broken or we get it put together and it doesn't work. We just have to call corporate. It turns out that the non-refundable/non-exchangeable rule is Best Buy's rule put in place a month ago. We had no choice but to take it, because it was already paid for. Will update when we get it opened and put together. Fingers crossed nothing is wrong with it. Best Buy customer service sucks. Its at best a shoulder shrug.
Response from Best Buy
July 11, 2025
Hello, Danielle,
Thank you for leaving us a review. As a consumer myself, I understand the importance of being able to have clear communication on the Razor Bike you ordered online. I have provided a link below to our Return adn Exchange Policy.
https://bby.me/1r6ydd
We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #14244 when reaching out on social media.
Regards,
^Ruby