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Best Buy Pentagon City
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1993 reviews)
Keith C
May 17, 2026
3 out of 5
Very poor customer service.
Response from Best Buy
May 17, 2026
Hello, Keith,
Thank you for taking the time to reach out to us here. We understand how important excellent customer support can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 153611.
Facebook (https://bby.me/VuiwWm)
Twitter/X (https://bby.me/q5b3td)
Instagram (https://bby.me/S2CmY2)
We look forward to assisting you there.
George A
May 13, 2026
5 out of 5
Great service
J.R.
May 12, 2026
5 out of 5
⭐⭐⭐⭐⭐
I had a great experience at Best Buy thanks to Dennis and JOJO! I went in interested in purchasing the Samsung Galaxy Buds Pro 4 and possibly a Samsung Watch Ultra. Dennis took the time to explain the differences between the open-box and brand-new options without rushing me or pressuring me into making a decision. He was very knowledgeable, patient, and made the whole process comfortable.
I also had questions about trading in my current watch for a newer model, and Dennis directed me over to JOJO in the Geek Squad department. JOJO was fast, efficient, and very helpful with checking my trade-in value and explaining my options clearly.
In the end, I decided to go with the open-box Samsung Galaxy Buds Pro 4, and I’m very happy with my purchase. Big thanks to both Dennis and JOJO for the excellent customer service and smooth experience!
Deathly H
May 11, 2026
1 out of 5
No way to contact the store. They gave me an excellent open box dishwasher and it is missing parts. Requested a call back and it has been 2 days and nothing.
Response from Best Buy
May 11, 2026
Heillo, thank you for leaving us a review. Open Box items can offer some great deals, but they should definitely be in the condition indicated when they arrive. Can you please reach out to us on Facebook (https://bby.me/8K3ddH), Twitter/X (https://bby.me/VYt6Sk), or Instagram (https://bby.me/rSEGyf) with more information about your experience? Please begin your message with "This is regarding my Google Review #151169".