This will be my last time shopping at Best Buy. In an era where customer service is key and online retailers offer far more flexibility, it’s disappointing that a brick-and-mortar store still enforces a rigid 14-day return policy across the board. While other companies are evolving to put customers first, Best Buy clearly isn’t. When you eventually close your doors, you won’t have to wonder why.
Great store in Pentagon City
One of the worst Best Buys I’ve been to. The shelves were half empty, and the employees, even when they asked me if I needed help, were totally clueless about the items I was looking at. When I asked if they had a specific product, they just looked at each other and said I could probably buy it online.
Also, half the employees were rude, and I got the feeling like their only real role was theft prevention.
Saadia was amazing!! Her customer service was outstanding. Thank you Saadia for taking your time yo help me with the purchase of my great iphone 16 Pro😍