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Best Buy Pentagon City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Pentagon City
How do I check product availability at the Pentagon City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pentagon City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pentagon City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1977 reviews)
Jay H
April 07, 2026
5 out of 5
I recently bought a new television at this Best Buy and had a great experience. I was greeted warmly by the person stationed at the entrance, and the salesperson who helped us was very knowledgeable about the television selection. She took a few minutes to ask about our setup at home, which helped identify some additional cords we needed to buy and saved me a return trip later. Latasha, the General Manager, introduced herself as we were leaving and asked about the quality of our service and overall experience. A very friendly employee who has worked at this location for more than 20 years helped bring the television out to our car. Overall, it was an excellent retail experience and one I wish I enjoyed everywhere I shop.
Jason P
April 03, 2026
1 out of 5
Told clerk item (dryer) was damaged. Didn’t care. Didn’t offer any help. Loader complained I wasn’t in the “correct spot” for pickup although it was the same walk distance as the correct spot. They then proceeded to slide the dryer into my truck, glass door down in the bed.
Response from Best Buy
April 03, 2026
Hello there, Jason!
We definitely understand the need for friendly and professional support in store when picking up an appliance. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #138118 in your message. You can find us here:
Facebook (https://bby.me/MoWnKs)
Twitter/X (https://bby.me/7zzep4)
Instagram (https://bby.me/hArBWz).
Cao
March 12, 2026
5 out of 5
Bog store with lots of options.
Harroop B
February 24, 2026
1 out of 5
Horrible management, very incompetent people in leadership position at this location.
Response from Best Buy
February 25, 2026
We understand the frustration when you feel we missed the mark, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/951rpb), Twitter/X (https://bby.me/7hau0u), or Instagram (https://bby.me/coq2df), and mention your Google review, 121550.