On 9/29/25, This store failed to provide a safe environment for customers and staff. A man with a large backpack wandered the store randomly recording and antagonizing people, making obscene gestures, verbally assaulting staff and customers, and rambling in a way that made it clear he was unstable. Despite the obvious risk and discomfort this caused, there was no security present, and the manager showed no urgency in removing the man from the store to ensure everyone was safe. This created an unsafe and unprofessional atmosphere for everyone in the store.
Response from Best Buy
September 30, 2025
Hello,
Having concerns with other customers in the store can be difficult. We can certainly understand that worrying about the other customers in the store can be difficult. If you would like to chat with us about the interaction you can certainly reach out to us on any of our social media profiles below for support with Review 49866
Facebook (https://bby.me/zvj89k), Twitter/X (https://bby.me/sc4129), Instagram (https://bby.me/ok67e2)
4.5 Staff kept checking with me, didn’t seem as impressive as store down in Springfield, VA but fine. Didn’t see iphones(?)
La disponibilidad de productos cada vez es mas limitada y no invita a comprarlos