header_logo
Services Offered

Specialty Shops and Services

More to Explore

Frequently Asked Questions About Best Buy Pentagon City

How do I check product availability at the Pentagon City Best Buy?
How do I check my order status?
My local Pentagon City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pentagon City stores’ holiday hours?

Recent Reviews

4.0
(2001 reviews)
Mongolujin T
June 06, 2026
2 out of 5
Really bad customer service. I tried to get help from the assistance site, but the workers never acknowledged me. Having somewhere to go right after, the shortage of time and this horrible customer service left me shook. Never coming here again, people not knowing how to do their job is embarrassing
Response from Best Buy
June 06, 2026
Hello, Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 161624
Debbie L
June 04, 2026
5 out of 5
Great options and they always compare the prices
Ian M
May 27, 2026
1 out of 5
Rude employees..
Response from Best Buy
May 28, 2026
Hello. Thank you for your feedback. We strive for the best customer service so to hear this was not your experience is concerning. If you need any assistance or would like to get your interaction documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please also be sure to include Google Review number 157995 when reaching out. Thanks!
B.Maricela A
May 27, 2026
1 out of 5
All I did was go to pick up a phone I had ordered. They sent me to one line then to another. Communication is terrible. The person getting my phone asked someone else for help. They weren't with anyone at the moment and they didn't help. They kept talking over each other. I decided I didn't even want to look around or do anything at this location. Definitely won't be coming back to this location.

About Best Buy Pentagon City

bestbuy.com