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Best Buy Overland Park
Services Offered
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Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3262 reviews)
Dale T
April 19, 2025
1 out of 5
Literally been standing here waiting for somebody to come unlock a cabinet as I sit here and watch less than 10 people in the store and seven guys literally standing around the front, all employees. Talking to each other and yet I'm standing here waiting on one of them to get their lazy butts over here to unlock the cabinet
Cellee K
April 19, 2025
3 out of 5
Went in for a macbook case and alot of the cases were already opened. I personally wouldn't purchase something already opened and tampered with.
Response from Best Buy
April 19, 2025
Hi, Cellee,
Thank you for reaching out to share this review. We understand your feelings here, as having an item open prior to purchasing would be disappointing. We would be happy to ensure your feedback is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65058654. We look forward to hearing from you!
Regards,
^Katie
Anthony M
April 19, 2025
3 out of 5
I was a little disappointed. I went needing and looking for a protective case for my Pixel 7 Pro. Could not find one on my own, so went to a store clerk and was told that the store didn't carry any. I saw mostly phone cases for Apple, and on the Android side, a few Galaxy and Samsung cases. 👎🏾
Response from Best Buy
April 19, 2025
Hello, Anthony,
Thank you for your review. We understand that item availability is essential for a good shopping experience. We're continuously working to improve our product offerings at Best Buy, and your feedback is important in helping us continue our efforts to better serve our customers.
So that we can formally document your concerns, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65057205.
Kind regards,
^Pre
John C
April 10, 2025
5 out of 5
I ordered a Sonos Arc open box online and used curbside pick up to get the order when I got it home. It was the wrong color. but of course, when I go to take it back, they don’t have anymore in store Open box or New this store or any other store in Kansas But the manager Dom was very helpful. He did everything in his power to make sure I left their satisfied he ordered me a brand new Arc and had it sent to my house and gave me a great discount on a brand new item without any hassle!!! Great service !!