Greeted when we came, which was nice, but definitely not the bustling store it used to be.
I hadn't been to a Best Buy for a while, but wanted to see a tv in person before I made a decision. Associates were friendly but not pushy. I got to see the same models I was interested in, and found a couple more that will get considered.
Purchased new tv here got home pulled it out the box and was cracked from clear across. Went back next morning and they apologized and replaced no questions asked. Staff is super friendly. They may cost slightly more on some things but the service and guarantees I think make it worth it
Customer service was exceptional; employees were very responsive and multiple people in the store worked hard (actually seemed to care) to take care of me. I will not hesitate to make Best Buy my first destination for computer related items.