If I could give zero stars, I would. The manager, Manny, runs this place unfairly and unprofessionally. He allows certain people to bribe him for Pokémon cards and even lets them loop back in line multiple times, while turning away moms with kids who are looping back in line as well. The favoritism and dishonesty are despicable. Management should treat all customers with the same respect, not play favorites for personal gain. I won’t be coming back until something changes.
I needed to purchase a new/updated computer. I was lucky to have gotten Sam at the North Olmsted store as my sales person/tech. She was extremely helpful and patient, and suggested the right product for me.
We bought a tv yesterday and our sales associate was really helpful. We researched online first, narrowed down the choices , Best Buy had the tv in stock. Highly recommend.
No idea how this place stays in business. Staff doesn't know products anymore basically just order takers. Guess this is what we sowed buying everything online.
Response from Best Buy
August 09, 2025
Hello, Max,
Thank you for your review. Not finding knowledgeable help can be difficult. If you need assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 26877 in your message.
Here are the links to our socials: Facebook (https://bby.me/m1k109), Twitter/X (https://bby.me/r7f36i), or Instagram (https://bby.me/5fcn50)
Sincerely,
^Meghan