Best Buy North Olmsted

Asked about a repair.

This is a response to Google Review 33294 made by Kayla Cashdollar on 08/22/2025. PART 1 I’m going to dissect what led to this review, I’m not going to mention the names of the individuals in this review, they will recognize themselves. There is group of moms that come to the drops to get pokemon cards, the usually come by themselves and wait in line properly like everyone else. The moms were making comments that they will start bringing their kids so they can get more products because of the limits. Manny is usually there on the drop days and there were never any kind of issues whatsoever, Manny is always on top of things. Now, on 07/18/2025 Mom1 and her kid were the first in line, there were 2 more guys in front of me and another person behind me (so 6 spots), Mom2 was coming from another location/store and she didn’t go to spot 7, she grabbed her chair and went to position 1 (we said nothing about it because usually people hangout with their friends and when the store opens they go back to their spots in line), 1 of the guys that came later went to say hi to them and 1 of them said and i quote “We run this shit now”, which I taught was a joke, they also offered him a spot at the front of the line. Around a bit more than an hour before opening, the husband of Mom2 shows up with a sleepy child and delivers it to the mom at the front, while there were 13-14 people in line. 10 minutes before the store opened the father of mom2 shows up and he goes to the front to be with the daughter while there were 25 people in line, the people that were close heard the daughter plotting to have the dad stay near her when she is buying so she can get more product, this spread down the line quickly and a lot of people in line were agitated. When the store opened, she went to the first register with her father child. A lot of people mentioned the shameless cutting in line to management, but nobody cared (which was a huge mistake, I’m sure if Manny was there, it would have been dealt with immediately), which caused even more tension. When the father was asked by the people in line if he’s buying because there was a line, he went from 0-100 quickly stating that he is here with his daughter and he wasn’t going to buy anything, but now he is, which caused yelling, profanities being thrown and a potential physical escalation (I wouldn’t have participated, but I can only speak for myself). The moms got an extremely bad reputation that day, they also broke best buys policy that the product is sold on a first come first serve basis. Now going to 08/22/2025, the date of the BB/WF release, Mom1 and Mom2 were there with the kids, there was another person there and me (spots 5 and 6), Mom3 shows up and goes next to Mom1 and Mom2 (cutting the line again). Kayla, your statement about looping in line is a shameless lie, you moms were the first ones to loop and you loop every time, the only thing Manny said is 1 transaction, so you couldn’t get 4 sets of product, you only got 3, you moms got the most product out of anyone there that day, you moms got the most product on the 07/18/2025 drop out of anyone that day. The rest of the response is in the upload because there is no space to write anymore.

Why when I call the store to ask for a simple question so I can’t order things on my own time the number don’t go to the store where I can speak to someone who can answer the question in five minutes they send you to a call center with people who don’t even understand what you’re saying let alone what they’re saying Then I proceeded to ask her for help. She can’t help me. Why do you have A number for somebody to help you and they can’t even help you. I’m sure if one of the guys or girls that can answer the phone in the store. They would’ve knew exactly what I was talking about and said get this this this end of conversation they put people on the phone to help you and they don’t even know

Customer service was very helpful