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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Midland
How do I check product availability at the Midland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3344 reviews)
Natasha L
January 22, 2026
2 out of 5
People that greeted me were nice. Jennifer in pickup was nice. The 2 women at samsung were rude and gave dry responses to my questions.
Seemed like I bothered them by asking a question. I asked if issues with the device had been fixed and one lady responded I dont know about that issue, I dont have that issue. Friendliness from the women that work in the samsung department does not exist.. customer service could use an upgrade.
Response from Best Buy
January 22, 2026
Hello, thank you for taking the time to share your experience with us. Having your questions answered in a friendly manner should be part every shopping experience. Can you please reach out to us on Facebook (https://bby.me/qkh6bk), Twitter/X (https://bby.me/2kho8a), or Instagram (https://bby.me/5xoa57) with more information about your experience? Please begin your message with "This is regarding my Google Review #107889".
Justin T
January 22, 2026
1 out of 5
I have spent over 20k here on devices. Y’all wanna charge me $8 to help me put a screen protector on my phone. I’ll go to Amazon next time for the discount. Keep up the loyalty bestbuy.
Response from Best Buy
January 22, 2026
Hello, Justin.
Thank you for your review. We can understand your disappointment regarding the fee to install the screen protector. This fee is charged as we take the time to make sure it is installed properly. That being said, we are happy to document your feedback in our systems as well as answer any other questions or concerns.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/6k0h7z)
- Twitter/X (https://bby.me/mvhnpq)
- Instagram (https://bby.me/te8gxr)
When reaching out, please reference your Google Review 107800.
Charles P
January 20, 2026
4 out of 5
The customer service was excellent it's just the checkout lines took forever and there was only one person checking people out
popofabulous
January 15, 2026
5 out of 5
Don't bother calling the store to ask any questions. You will spend 45 minutes going through automated options only to get transferred to an Indian call center for them to tell you they can't transfer you to the store directly.
Update:
I changed my review to 5 stars because your geek squad is amazing. Megan is awesome and I wish I could remember the other guys name.
Response from Best Buy
January 15, 2026
Hello, popoffabulous,
Thank you for your review. It can be frustrating when you aren't able to contact a store. Due to the high volume of calls that the stores have been receiving, we made the decision some years ago to move the phone calls to our Customer Care line so that the stores are able to assist customers inside the store. Our phone agents have access to the same tools and systems that the stores do and can assist with most issues over the phone.
If you are in need of assistance, or want to formally document your experience, please send a message on social media. Please include Google Review 105080 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport