Best Buy Midland

My elderly mother went in for a trac phone after her phone was broken. It was the morning of April 20th and a young lady named Alondra helped her. She was patient and kind and went above and beyond multiple times to help my mother. My mother lost her credit card while in the store and Alondra along with another young woman helped her until they found it. I can’t say enough good about this young lady. If she’s not a manager she should be one day.

Let me start by stating I have purchased most of the electronic in my home from this place and have spent thousands of dollars over the years, with that being said over the years when I purchase anything from the store I'm asked to purchase the warranty and I am told with EVERYTHING I have bought that the warranty covers ANYTHING and EVERYTHING, so I purchased it about 95% of my items. Now that I have to actually exchange things I'm being told that the warranty doesn't cover physical damage. So my money is being STOLEN from me everytime I make a purchase with any warranty. I have gotten in contact with the customer service and they are a joke at best, they DO NOT CARE at all about what the people at the stores are telling people and couldn't care less that the company is just taking people's money under a LIE. I WILL NEVER AGAIN go back to this store or PURCHASE ANYTHING from here ever again. If you or anyone you know has bought their warranty read it VERY CAREFULLY because they most definitely LIED to you upon your purchase 100%. SAVE YOUR MONEY AND GO TO ANOTHER STORE!!!

Christopher an employee who is very helpful. He helped us with getting a new battery to my cellphone. The Manager expedited our search on looking for an item and process our purchase quickly.

Gran tienda consigues de todo y buen atención