Best Buy Baileys Crossroads

I purchased a 77-inch TV for $3,600 and it failed after just one year. I also purchased the extended warranty, expecting the issue to be handled smoothly. Instead, the experience has been incredibly frustrating. When Geek Squad came out, they didn’t attempt to resolve the issue beyond ordering replacement parts. I was told this problem is “common” for this model due to the separate box design—which is already concerning. After doing my own research, I asked about a full replacement since a TV at this price point failing after a year is a major reliability red flag. The manager’s response was shocking. I was told that the price of the TV doesn’t matter and that a replacement will not be considered unless the same part fails three times. I was also told I should extend the warranty further and that this is simply “part of owning a new TV.” That is completely unacceptable. I spoke to another manager after contacting Geek Squad support, who at least provided more transparency on how replacements might be approved. However, the Geek Squad home department continues to reject my claims, does not call me back, and even documented that they called me when they did not. This experience makes it very clear that Best Buy and Geek Squad prioritize selling products and warranties, but when issues arise, they make the process so exhausting that customers feel forced to accept subpar solutions. A $3,600 TV—or any TV—should not be powering off after one year. That is a serious defect, and customers should not be told to just keep repairing it and keep buying more warranty coverage. I strongly recommend doing thorough research before purchasing an expensive TV from Best Buy. Retailers like Costco or Micro Center offer far better customer support and warranty handling, including full replacements when a product shows clear reliability issues.

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Muy agradecida por el buen trabajo muy buenos y precios me atendió un chico llamado Alberto muy amable excelente trabajo muy eficaz

Our experience today was fantastic! Our salesperson, Alberto, was very friendly and professional. Thanks to him, we were able to buy our TV and even a laptop at great prices and with excellent financing. I highly recommend this salesperson; he is very professional. Congratulations to this store; they have wonderful staff!