Best Buy Baileys Crossroads

Do not come to this Best Buy. I used to frequent this Best Buy because it is close to home but I will never come back here again. I was helped by an AT&T trainee and his trainer with info on Meta glasses and they persuaded me to upgrade my phone. It was all fun and jokes while I was getting the phone information transferred to the new phone. The trainer left me and his trainee alone. Not sure were he went he never said anything but I didn’t think anything of it. We started having issues transferring the data and had to call AT&T. It was a difficult experience over the phone I could tell the trainee was getting frustrated. Just want to mention he said it would only take 15mins. 2 hours in and we could not get any help over the phone and I could tell the trainee was getting upset. He basically told me to drive to the nearest AT&T store and walked away. Left me with two phones that didn’t work and a very confused look on my face. I started with two customer service agents and got left with 0. No one seemed able to help me not even the Best Buy staff member knew how to help me because they weren’t “Best Buy” employees. I’ll never come back to this location again.

Horrific experience at thus Best Buy. Went here to make a final decision on the Skullcandy 720s or the Shokz Opendots. I was stereoryped from the moment I walked in. I never received any help, workers walked right by me and never said a word (black woman)! I was just constantly monitored by security as the esrbuds are right st the front. I shouldnt have to wear my federal badge around my neck to be treated like a decent human being and shopper. I am going to pay off my BB card and never, ever shop with you all again! Additionally, I am going to reach out to corporate on this one. Target showed me love and suggested the Shokz opendots over the Skullcandy 720s. Shouout, and a huge thank you to TARGET ! I love my Opendots. Best Buy missed out on my $200 because of their shady business practices!

By far the worst customer service I have ever experienced. Staff were not at all accommodating to me when I explained that my card was stolen and I needed the iPad I had purchased for work. Would not accept photos of both my ID and credit card. I then spoke to an AI agent who was more helpful than the staff members. Do not go to the falls church location. Save your sanity. I would give this zero stars if I could.

I had an amazing experience at Best Buy in falls church VA. thanks to Michael Cronauer I went in looking for a small speaker, and Michael took the time to understand exactly what I was looking for. He ended up recommending a fantastic surround sound system that was perfect for what I needed. His knowledge and enthusiasm were incredible, and he truly went above and beyond to ensure I was satisfied. I left the store feeling thrilled and well taken care of. Highly recommend Michael Cronauer for anyone looking for top-notch customer service!