Best Buy Baileys Crossroads

I love bestbuy.

Its clean

I have had the worst experience purchasing an iPhone from Best Buy. I purchased an iPhone on February 5, 2026. Online the night before. On February 6, 2026, I received a text that my phone was ready for pick-up. I got up and picked up the phone. Got all the way home, opened the box, and realized it was an iPhone Pro. Went back to the store, and the lines were long. Finally got to the cash register and made the exchange for an orange iPhone 17 Pro Max. I was charged a 45 restocking fee. I wasn't upset because it must have been a mistake I made, so I couldn't argue that. Here is what is upsetting: when I purchased the apparently iPhone 17 Pro in orange, I added an AT&T Next Upgrade, which lets me purchase a phone every year. When the cashier made the exchange, he did not re-add it. I went back to the store the next day after re-downloading all my stuff onto the new phone. I was told I would have to return that device and pay another restocking fee in order for them to add AT&T next up. Then I sat in the store for over an hour on the phone with an AT&T rep who told me they could do an electronic exchange where I could keep the device, but I got nowhere with that. So, when warning others, make sure the cashier knows that when doing an exchange, if you upgrade every year, it adds your AT&T Next Up at the time of sale. If not, you will be in the same boat. I don't have a feature that I added during the original purchase.

Met with the Geek Squad. For the first time ever, they were not helpful.