My computer-buying experience started like any other trip to Best Buy. I came in already knowing what laptop I wanted. I consulted an employee who clearly had no idea what I was talking about and told me that the laptop I was looking for was not in stock, you can imagine the large sigh that overcame me! I was then forced to listen to a different, equally unhelpful, employee pitch other options. After weighing all my options, I decided to take the L and just order it online. That was until the all-star employee Will came along and told me that it was in fact in stock, hooray! After getting my hopes up, Will and his colleagues began searching all over the store for this laptop. I watched everyone in the store search for this mythical item, with my hopes getting lower and lower for the entire 20 minutes in which I was waiting. Just as I was about to walk out, Will tells the other employees to stand aside and found the laptop and I was able to go home with a shiny new piece of hardware! My overall experience can be summed up by saying, all other employees: 1 star. Will: 5 stars! My recommendation- Will should be CEO.
Response from Best Buy
July 15, 2025
Hey there.
Thank you for your review, Alex. We are saddened to hear that you had a negative experience with us. This is never the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/z6gzbb)
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When reaching out, please mention it is regarding your Google Review 15986.
Kindest Regards,
^ Vanessa
Not a 5 because sometimes their workers just bother you to much to try to make a sale lol.