Best Buy balances good prices on appliances and quick delivery with some of the worst phone support customer service in the industry. After purchasing 3 major appliances online, I spent an hour on the phone attempting to get an acceptable delivery time. After escalating the call to a manager, they cancelled my order! I literally had to go online and re-purchase the items again.
Best place to shop. Waiting for Black Friday
Not much to say except don’t waste your time with the “Geek Squad” unless you have ALL DAY to wait and time to get patronized in between. That includes having an appointment established ahead of time, that does not matter! FOUR HOURS for a BATTERY change and THREE hours for a part to be fixed. All with appointments set up ahead of time, absolutely not! Just because I’m not a Best Buy plus customer doesn’t mean it’s ok to let me sit my whole day away and then be protonized by the Geek Squad employees due to my frustrations. I guess I was too nice and they felt they could take advantage of me.. NEVER AGAIN….
Response from Best Buy
November 18, 2024
Hello Darion,
Thank you for your feedback. We strive to ensure that the process of servicing your phone with us is as seamless as possible. I completely recognize the importance of your time, and I would have shared your frustration in this situation as well.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy