Shane S
September 02, 2025
Total tech member so I’m paying to be there. When I shop for refrigerators or washer dryer, stove, Costco is always a lower price. Not only that Costco has free delivery with hook up and free haul away. Now this local store doesn’t even take phone calls. Very disappointing to pay for total tech but buy elsewhere. When I bring this to their attention they say well can’t match because it a club fridge. Costco even knocks money off if you buy a combo of appliances. After thought, I stopped asking to match and went only to Costco and I love Best Buy’s or at least the store and the idea. But Why go through the hassle of price matching constantly. BB is trying to make extra off me hoping I don’t check their prices. Have they never heard of the internet?
I wanted to buy a cheap laptop. I don’t need speed or huge memory or tons of programs. I have other computers for that. I was looking at a 17” HP laptop when the salesperson came over. There were about three salespeople for each customer. They were all very aggressive and I could hear some customers getting turned off by their tactics.
I asked the salesperson who approached me if they had the laptop I was looking at in stock. She said they probably do but it’s not a good computer. She then proceeded to tell me it was a piece of junk and I’d have to get a new laptop in six months. She said I couldn’t use Windows 11 on it or download any programs and that it was very slow
I wanted to ask her why the store sold junk but I didn’t.
I told her to was looking for a basic laptop and then she told me it was flimsy and made of recycled parts and started bending the display supposedly to make her point.
I couldn’t wait to get out of the store and I’ll never be back. Whoever is coaching staff here needs to re-think their strategy.
If I were to recommend going to BestBuy, go to this one. It had some of the best costumer service I've ever had. They understood my financial situation and replaced something that broke within having it for only one day, without warranty. They have the best team, and I will be buying all if not most of my electronic needs from this store for now on. I am thankful.