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Frequently Asked Questions About Best Buy Racine
How do I check product availability at the Racine Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Racine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Racine stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Racine Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1992 reviews)
Margaret C
March 31, 2025
1 out of 5
I am so disappointed in Best Buy. I purchased an HP Chromebook 17 days ago. Yesterday I opened the box to set it up and the screen said 'Chrome OS is Missing or Damaged' I took it in to exchange it. Exchange it for the exact model they had sold to me. I wanted what a had purchased, a working Chromebook. I was told thet have a14 day return/exchange policy. I get it, I really do. They have a 14 day exchange policy....but this was an obviously defective Chromebook. They sold me a defective Chromebook and will not give me a working one.
Response from Best Buy
March 31, 2025
Hello, Margaret,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64990398
regards,
^Brandon
Brian C
March 10, 2025
4 out of 5
It's best buy. Didn't appreciate the associate ignoring me and calling another customer to go in front of me
denaze w
March 05, 2025
2 out of 5
I was directed to the department with points “over there”. Guess they were busy holding their spot on the floor. Saw maybe one other customer in the store. The Apple accessories rack was 75% empty. Wished I would have just bought it online.
Response from Best Buy
March 05, 2025
Good Afternoon, Denaze,
Best Buy strives to provide a shopping experience where our customers are easily able to find the items they need with a friendly and welcoming environment. We certainly understand how you are feeling after your recent experience did not match this. We would love to connect with you and look further into these concerns. Please contact our team by sending us a private message on social media with your Google reference number in it: #64892876.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Mike
March 01, 2025
5 out of 5
Nice employees. They are always super helpful. Store is always clean