Best Buy Glen Burnie

Had a geek squad appointment at 1:20PM Wasted ONE HOUR just sitting there because nobody came to help after resetting my item, just left me waiting for Amy. Lucky someone else helped me but I still end up leaving the store with the same problem I came in with.

I had a terrible experience here when I brought my phone in to get a new battery. They worked on it for over two hours, then informed me that the battery they’d put in was “dead on arrival,” so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn’t get to mine that day because “they had other phones to work on.” They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn’t even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

Friendly staff, always helpful!

Useless lazy management only chats at the entrance and does no work