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Best Buy Galleria
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5943 reviews)
Christi A
March 29, 2025
1 out of 5
Strange, the lost prevention team in the front forced me to acknowledge them. Strange considering i didnt want tk i just wanted to buy somethings and leave.
I came in with a versace purse and dressed casual. I dont fit the profile of anyone whos shadey or anything.
The guy in the front “black shirt“ like hollared at me... I could have died i was so embarrassed. I never had anyone ask me so loudly if i needed help.
I get i kinda ignored whenever they welcomed me because I didn’t want to engage or talk to anyone.
but to draw attention to me by screaming at me was insane.
The staff does give kinda ghetto vibes.
Response from Best Buy
March 30, 2025
Hello and thanks for reaching out on Google, Christi.
We always try to create a welcoming environment in our stores and understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64984529.
Kindly,
^Graham
Jennifer H
March 29, 2025
5 out of 5
Easy in and out, I ordered online.
Manfree G
March 28, 2025
5 out of 5
Great customer service
Nidia A
March 25, 2025
5 out of 5
El trato del personal siempre es amable