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Best Buy Galleria
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6073 reviews)
Rise O
July 16, 2025
1 out of 5
Bad service!!! People dont know how to treat customers
Response from Best Buy
July 17, 2025
Hello and thanks for reaching out on Google.
We always try to deliver a great experience, and understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ejnkr6), Twitter/X (https://bby.me/wlskay), or Instagram (https://bby.me/9xfw8t). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 16577.
Regards,
^ Graham
Ai L
July 13, 2025
1 out of 5
Bad customer service
Response from Best Buy
July 15, 2025
Hello,
Thanks for the review. We understand how important it is to receive top-tier service, and we would like to follow up with you to learn more about how we can be better.
We would be grateful to have you connect with us through a private message on Facebook (https://bby.me/rwh4vu), Twitter/X (https://bby.me/1pchxa), or Instagram (https://bby.me/1i1hul). For the fastest response, please include your full name, email, phone number, and "Google Review 15266" in your message. Thanks!
Regards,
^April
Marcelo T
July 13, 2025
1 out of 5
A lot of discrimination, specially from Crystal manager. Your better off visiting a different store and save yourself the bad experience.
Response from Best Buy
July 14, 2025
Hi, Marcelo,
Thanks for your feedback. I'm saddened to hear that this has been your experience. This is never something we expect and would like to get more information regarding the experience you've described.
Please connect with a Best Buy representative by sending a private message to us on any social media platform.
X: https://bby.me/rmzyv5
Facebook: https://bby.me/tka267
Instagram: https://bby.me/w5hkpd
Best,
^Kadian
Hassan N
July 08, 2025
5 out of 5
Chris in the magnolia/home theater department is possibly the best Best Buy sales person. He delivered on all marks.