Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6109 reviews)
B A
August 11, 2025
1 out of 5
Terrible customer service
Response from Best Buy
August 11, 2025
Hello and thanks for reaching out on Google.
We always try to deliver a great customer service experience, and we understand the frustration when you feel we missed the mark.
We'd like to hear more about your experience. Please reach out to us in a private message on Facebook (https://bby.me/zj0om4), Twitter/X (https://bby.me/5md7sl), or Instagram (https://bby.me/n4sqsn), and mention your Google review, 27628.
Regards,
^ Graham
H.S
August 10, 2025
1 out of 5
My daughter was looking for a camera in the store when a Hispanic male employee briefly assisted her and then proceeded to hit on her and asked for her Instagram. This was very unprofessional and inappropriate. My daughter should be able to shop without being hit on, especially not by an employee. Will not visit again.
Maggie L
August 08, 2025
2 out of 5
They sell items here.
Helen M
August 07, 2025
5 out of 5
The Geek Squad is amazing! Very patient and helpful. Especially Oscar!