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Best Buy Galleria
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6269 reviews)
Andrew
December 28, 2025
5 out of 5
Eric Laredo from the Samsung mobile department was really professional and helpful in assisting with getting my charger to work he took his time and took it over to the geek squad dept and now my frustrations are gone!
Brenda H
December 28, 2025
5 out of 5
Me encanta tienen mucha variedad
Nigel P
December 26, 2025
5 out of 5
‘Best’ place to ‘Buy’ electronics and appliances. The shopping experience is pleasant in that location. They have options to buy and pickup at store or curbside (my favorite). Would shop there in the future.
aniell p
December 26, 2025
1 out of 5
Terrible customer service. My boyfriend and I went to exchange something and the register guy was so rude and disrespectful just because he didn’t want to exchange our item for us. Which is no problem by the way, just say you can’t, no need to be rude… why take it out on us… There’s no signs of where to return and it seems like none of them know how to do a return, not our fault. But I have a half a mind of going to the manager because he was yelling and very rude. We literally didn’t say one word lol we were in shock.
Get another job buddy. (Thin African American guy with the square glasses)