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Best Buy Galleria
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6159 reviews)
Karla B
September 21, 2025
5 out of 5
Me encantó el servicio al cliente
Shady J
September 21, 2025
1 out of 5
Bought a used iPhone from Best Buy online when I got the phone it had a bad battery a was draining rapidly instantly etc only had it home two days after it arrived from shipping from online Best Buy website I called they said they can’t simply have geek squad swap out the battery they can keep the battery I was sold if it that’s big of a loss , a battery valued roughly at ten bucks online and geek squad too lazy and unprofessional to swap a simple battery on a iPhone 12 🤦♂️ what a sorry lame excuse for a technical repair store and calling the number online is way way worse rude and inconsiderate definitely stay far away from buying used iPhones online from Best Buy and picking it up cause it’s definitely a bait and switch to get rid of the old broken iPhones foh 🗑 should have trusted my gut instinct and know better 🤦♂️ it’s ok Best Buy owe me a battery swap just know that geek squad could have it done for ten bucks in ten minutes y’all need to do better Best Buy it’s 2025 not 2005 anymore 😢
Victor A
September 19, 2025
5 out of 5
Always attentive, good customer service
Mike M
September 18, 2025
5 out of 5
Josh the manager saved me!!!