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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3012 reviews)
Jo C
October 16, 2025
5 out of 5
Tania assisted me with the purchase of a Galaxy 7 Flip phone. She patiently listened to my questions and politely provided the answers with facts. Her customer service was a 10+! I am very pleased with my purchase experience. Again, thank you Tania.
Great job!
Filip C
October 14, 2025
5 out of 5
Siempre alguien que te puede hablar en español
Tamir P
October 09, 2025
1 out of 5
Horrible experience - Rockville Branch
I ordered online with a representative on the phone who promised same-day delivery, so I canceled a different Amazon order.
Later that evening, another rep told me it was a mistake and I had to cancel and repurchase - promising it would arrive by 10:45 AM the next day.
I went through the hassle, paid again, and then got a cancellation email the next morning. When I called back, they said they couldn’t honor the same price and wanted $300 more!
Terrible customer service and communication. I’ll never buy from Best Buy again. will stick with Amazon instead.
Response from Best Buy
October 09, 2025
Good Evening, Tamir,
We absolutely understand how you are feeling after having an issue with your same-day delivery, leading to a canceled order. We would love to review this situation with you and work to better assist you. Please feel free to send us a private message on social media, so we can help.
- Facebook (https://bby.me/sff7d5)
- Twitter/X (https://bby.me/v2rtc6)
- Instagram (https://bby.me/q3yb7u)
Axel K
October 07, 2025
5 out of 5
Love the new layout. They randomly have things on clearance and open box, and have good luck getting laptops on a discount. Hopefully they don't close this location like the other locations in Maryland