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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2985 reviews)
Ron L
August 23, 2025
4 out of 5
Many good choices
Anthony D
August 22, 2025
1 out of 5
Came in to evaluate phones. First phone I picked up set off the alarm due to a broken security device. The manage said it does that from time to time. This is a violently loud siren. The at&t employee said she heard it in her sleep. Avoid this place until they get their act together. Btw management said there is no timeline to fix this because when things break in their store they don't take it seriously. Customers suffer and I will shop elsewhere. Thanks.
Response from Best Buy
August 22, 2025
Hello Anthony,
Thank you for your review. It's concerning when your store experience isn't what you expected. Our goal is to create a positive interaction with every visit. We appreciate your feedback as it helps us continue to improve.
So that we can formally document your feedback, please send a private message or DM on Facebook (https://bby.me/nqcwti), Instagram (https://bby.me/2hptrr), or Twitter (@BestBuySupport). Be sure to mention your Google review 33319.
Kind regards,
^Pre
Aleasha L
August 22, 2025
5 out of 5
Very easygoing, welcoming, informative and knowledgeable staff. Abigail helped me with all my questions and gave great advise on products! Thanks
Jack K
August 21, 2025
1 out of 5
AVOID FOR ANY APPLIANCE! To put it in perspective, I'm much happier having spent $200 more to buy the exact same fridge somewhere else. We ordered a fridge from Best Buy and scheduled a delivery and installation for a Thursday. We were not contacted at all until 7AM that morning when we were told they'd be at our house in 20 minutes. We scrambled to move all the food out of the fridge in preparation. When the installation team arrived, they unboxed the new fridge outside and determined the door was damaged. We were told that we needed to call an 800 number to talk about when the installation could be rescheduled. Since the delivery was at 7:30, their call center wasn't going to be open for another hour and a half. There's no opportunity to have a local rep or manager who can help.After calling and sitting on hold, we were told we'd have to wait at least 24 hours for the previous fridge to return to reschedule. I said that it was unacceptable and we'd need them to figure out how to go to our local Best Buy and get us a fridge ASAP. The out of country call center said that was impossible. Ten hours later, we got a text that we could reschedule for 4 days later. We were supposed to wait 4 days with no fridge with no one giving us any help. We canceled the order and Bray & Scarff installed the exact same fridge the next day. I've had to call multiple times to track down my money. Best Buy has yet to provide a full refund--they claim they are withholding my delivery fee. Embarrassingly bad service.