Best Buy Spartanburg

Overall not a great experience. Found the product we were looking for but when asking questions about it, the staff in-store had to look up on their own website any further information. Decided to order the product and when the staff said it could be delivered the next day, we requested to wait 4 days, as the timing would work better. When we arrived 4 days later customer service said the product was not in store and they could not even see that it had shipped yet. The next day we got a text saying it was in the store and ready for pickup. When I called to ensure it actually was this time, the customer service staff stated that they could not see that it was available for pickup and would not be ready for another 6 days. There was no insight as to why the two systems were providing different information and despite being on the phone for over 30 minutes with customer service, nothing was sorted out. Ultimately had to drive to the store in person to see if it was there or not which was out of the way and poor timing which is why we requested a specific day for pickup in the first place. Wholly disappointed.

Horrible @!!!!!!

Worst pick up experience I’ve ever had. I placed an order on Amazon to pick up a $374 TV. When I arrived at the store, they told me that they wouldn’t lay the TV flat in my car, even though I had purchased it. I asked if it could be shipped instead and they told me I needed to reach out to Amazon. I reached out to Amazon to get it shipped. Yesterday I received notification that the package was picked up. I NEVER picked up it cause they refused to put it in my car when I was at the store. Between calling Amazon, chatting Best Buy I’m being ran in circles. On the phone with Best Buy customer service now to get a full refund and they are even having issues processing because the store marked it up as picked up. Now they are saying we have to go to the store directly. Never again and ridiculously inconvenient.

Awesome, I bought an amazing TV for few dollars.