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Frequently Asked Questions About Best Buy Spartanburg

How do I check product availability at the Spartanburg Best Buy?
How do I check my order status?
My local Spartanburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Spartanburg stores’ holiday hours?

Recent Reviews

4.1
(4023 reviews)
Jeffery R
December 21, 2025
5 out of 5
Very helpful.
David K
December 18, 2025
1 out of 5
I recently purchased an LG mini LED TV and when I came home it had a tiny burnt pixel. Some might say no big deal, but getting a brand new TV it should be perfect. So I took it back for a return/exchange. Got a Samsung QLED, brought it home to find micro scratches on the screen. Again took it back but this time for just a refund. Both times I brought back a TV to return the process seems to be very long. They have to take the TV out and see if it powers on. I guess company policy. After the return I went to Costco and bought a Samsung QLED. Came home, and upon inspection it had a screen protector film, peeled it off and screen is flawless. Neither one of the TVs from this Best Buy location had any protective film on the screens. I’m not sure what warehouses they get their stuff but it’s supposed to be brand new but looks to be something a customer opened and returned and it was just repackaged neatly. I lost trust in Best Buy. I have more assurance in Costco for my electric needs. Also. I found a TV remote at home and realised that I hadn’t boxed it with the LG TV that I returned so I took it back. The guy working at customer service desk said something on the lines that it took me 3 days. Was kind of passive aggressive an rude. I’m not happy with the customer service or the quality of products. I don’t believe I’ll be doing any shopping at this store again. I do feel for some of the employees including the guy that was a bit rude. He was the only one manning the checkout and customer service line. They seem very short staffed, and it seems like no one gets the help they are really looking for. And based on all the bad reviews for this store I see that it’s really a problem. I hope management steps up and does ALOT to improve the store for both customers and employees alike. I don’t want to be rude or mean but want to show kindness and grace and hope and wish for you guys to do better.
Beth S
December 18, 2025
2 out of 5
Asked for a particular item, it wasn't where staff said. Asked another from that area, he pointed to same area and said if we have any over there somewhere, then walked off. Not helpful at all.
Response from Best Buy
December 18, 2025
Hello Beth, Thanks for reaching out and providing your feedback. We can see how not having the proper amount of staff could hinder your shopping experience. We would like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #90547 in a private message. Facebook (https://bby.me/nh8reg) Twitter/X (https://bby.me/fmvgq1) Instagram (https://bby.me/giy4fn)
Brandon A
December 12, 2025
2 out of 5
Always looks blasted, and disorganized, total cluttered mess. Shelves are messy, and appear to lack stock.

About Best Buy Spartanburg

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