James V
September 29, 2026
Staff very helpful and knowledgeable.
Waited way to long to spend money. I had several people walk by. The stock person was the one person I have to say was awesome. Came over twice to make sure ro let me know he had called folks.
I purchased a computer on the BestBuy Website. I ordered a touchscreen. What I received was not a touchscreen. I tried to call the closest BestBuy to me (30 miles away). I got an automated AI assistant. Going around in circles with it for 10 minutes, asking for customer service for it to finally tell me that no customer service could be reached and try again later. It was AFTER 10am (as website stated opening time was) when I dialed the number to call. I tried again. Another 10 minutes with the non helpful, waste of time, AI assistant and was finally talking to someone who barely spoke english and could not answer my question on returning this item and told me to go the the store and talk with someone. I asked if there was a way to call the store, and she said "no, that was not possible". Because my question is not listed online in the return policy, and I cannot talk with anyone, I am going to have to take half a day to make a trip to the BestBuy store to ask a simple question. I've already wasted over 20 minutes. EXTREMELY FRUSTRATED at this point.
Response from Best Buy
September 25, 2026
Hi,
Thank you for reaching out. We understand how concerning it is to not be able to speak with the correct support team, and get your questions answered. We would like to help with this. Please reach out to us on our social media platforms.
Facebook (https://bby.me/wVsSNx)
Twitter/X (https://bby.me/JMUPwI)
Instagram (https://bby.me/HqNrVR)
Please mention your Google review #226444, so we can review this further with you.
Sebastian D
September 23, 2026
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