I went in looking for a Stero system for my truck. I went to the auto section, looking at stereos, researching on my phone and couldn't find help, I went back to the store front, asked for help and was told someone would be right there. The store was not busy, I say several associates walking around. After about 10 min went back to the front, the gentleman I talked to earlier was gone. I've had bad experience with this store in the past, same type situation. I won't be back any time soon.
Response from Best Buy
January 24, 2025
Hi, Chip,
Thank you for taking the time to leave a review. I understand your concern with the lack of assistance provided during your recent visit to one of our Best Buy stores. Our goal is to create a positive customer experience in every interaction to ensure that every customer feels valued and welcome.
So that we can formally document your feedback and improve future experiences, please send a private message on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64723442.
Kind regards,
^Pre
Shipped iPhone box with nothing in it terrible customer service, rude employees I would rather drag my nuts across sand than ever walk into a Best Buy again and on top of that y’all gave me an automated response that said sorry it shipped late they just trolling now never again will I buy sum from there
Response from Best Buy
January 23, 2025
Hello,
Thanks for reaching out and providing your feedback. When I make an order I expect it to arrive as well, so I can understand your concern. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64722100". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Placed a pickup order and picked it up with no issues.
Expensive but great stuff!