Best Buy Morse Rd

BEWARE! ALWAYS CHECK WHATEVER YOU'RE BUYING FROM THIS STORE. On January 24th, 2025, I bought a Galaxy S24 Ultra (a $1000 phone) "Brand New," NOT "Open-box" for a close family member, and had them go pick it up. When he went to pick it up, he heard the employee who handed him the phone ask the other employee who went to take the phone from the warehouse: "Why is the box open?" The family member still took the phone and saw that it was not properly sealed and went on his way. But halfway home, he opened the box and saw that the screen was flickering and the top right corner had a dark spot of dead pixels. He immediately told me, and I told them to bring it back to BestBuy. They will help sort this no issue, I've been a long time customer of and they never failed me once. When he went there and tried his best to explain the situation (his English is not the best), they didn't exchange the phone. He called me to help explain better, which I did. I told them everything. While they were checking the phone, they saw that the IMEI on the box wasn't matching the IMEI of the actual phone. And I told them it was the exact same phone they gave him that he brought back. They went back to "investigate," then came back saying that they wouldn't exchange it. I went to another BestBuy to explain the situation, they said this store should be the one exchanging it since it was where I bought it from. But they gave me the store number for this location and advised me to call 1-800-BESTBUY number and have the Customer Resolution Team help me. I call them and had them, explained everything again, and then they opened a case for investigation. They also told me that I could call Samsung and have them check the IMEIs for me. When I called Samsung and gave both IMEIs, Samsung found out that: -The IMEI on the box was last active on January 19, 2025. I BOUGHT THE PHONE ON JANUARY 24, 2025. -And the IMEI of the actual phone was last active on August of *2024*! Again, I bought the phone on January 24, 2025! Please, beware!!!

Ethan was very helpful and very knowledgeable. Helped me pick out a really good set of speakers for my gaming setup

They move really slow at this location and wasn't very helpful this day at least! The item was ready but couldn't be released for no reason that was given. Management shouldn't leave the employees with no explanation for the customer. Yes, I blame management because I've worked management in retail and they are to direct the employee when there is an issue. Not tell them "umm I don't know". If you don't know find out! That's what you get paid for! The employee knew to ask you! Geez!

Customer service is pretty bad here. The lines are always a mess for both the check out and the online order pick up.