michael b
February 19, 2026
poor customer service, manager has poor communication skills but the attendants are very good
Response from Best Buy
February 19, 2026
Hello.
We always want our customers to be satisfied with the service that we provide. If you have any questions, please send us a message on social media. Be sure to include your review number, 119322, when you reach out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Alexandra S
February 18, 2026
I easily purchased a device here. However, the Geek Squad call routing goes directly to a Hispanic Cantina where nobody knows what a DDOS attack is, and I was reminded, in a gross sexist gesture, "To remember that *you* have a family." In an aside to a past employer who hates me.
I also spoke to two male customers prowling the Apple display who were pretending to be Victoria Secret employees and photographers. They insisted they needed the cameras for their work, and I explained to them that all their models are AI generated anyway. It seemed like a disgusting scam. Apple hires their own reps to work at Best Buy, but no one was there, and the products were mislabeled.
Apple - Is this how you want your brand represented?
Best Buy - Why do you bother with call routing to remote workers instead of just employing an actual tech support department?
Response from Best Buy
February 18, 2026
Good Afternoon, Alexandra,
We would love to learn more about these situations and work to better assist you better. Please feel free to send us a private message on social media, so our team can better assist you.
- Facebook (https://bby.me/brc9kv)
- Twitter/X (https://bby.me/pal5uw)
- Instagram (https://bby.me/zei8qo)
Its awesome great product
Haven't had any problems while shopping here. You might find a lot of opened packages and theft though. I'm not sure how many empty phone cases and ripped up pop socket packages I saw while there the other day. 😅