Timothy P
October 02, 2025
One of the best layouts and appearance inside a Best Buy that I have come across in a very long time. Their appliance section was excellent and TV entertainment took me back to old school where it felt like an experience. I do miss the Magnolia Home Theater rooms but this location was as good as you can get. Over heard a sales man in the entertainment department and he was excellent. He then later was able to help me find a JBL 120 boombox. I live in Pittsburgh and I was in Columbus for work. I would happily travel back to that location to do my electronic needs shopping. Great Store!
We checked out, powered up the phone, and we were met with a Verizon screen. I immediately went back inside to ask if the phone was indeed unlocked and I was told by the Verizon person (who was an angel) that it was in-fact a locked phone on a Verizon plan which is why it was the price it was. I was then told that the only phone we could by was a brand new A16 for $120 more then our budget. Not the Verizon guys fault but it was so frustrating. I went to return the phone, explain what happened, and The only option was to wait 2-3 days for the refund to take place. Everyone but the girl who sold us the phone was super helpful. I do recommend the store in general but make sure you as all of the questions on repeat or you may end up with a useless device.
Response from Best Buy
September 25, 2025
Hi, Andy,
Thank you for sharing your concerns with your experience in store with your phone purchase. We certainly understand that having concerns with a phone not being unlocked can be difficult. We offer many options from Prepaid, unlocked, or post-paid phone options. If you would like any support you can reach out to us on any of our social media profiles for support with review 47679.
Facebook (https://bby.me/1p691u), Twitter/X (https://bby.me/2gn2tu), Instagram (https://bby.me/a0b1zs)
Excellent customer service
Had a curbside order and they forgot to bring it to me. I had to go inside 30 min after and they thought I was at the wrong store, they in fact just forgot to bring out my order. Waste of gas and time.
Response from Best Buy
September 20, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding this recent curbside pick up experience. We would like to learn more about this situation and make sure it gets documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/bt0zhm)
- Twitter/X (https://bby.me/hq69oe)
- Instagram (https://bby.me/8iel1l)
When reaching out, please mention it is regarding your Google Review 45718.
Kindest Regards.