Best Buy Morse Rd

Helpful Staff. Good Selections.

Worst customer service. You can’t contact them by phone anymore. It always goes to a foreign agent who doesn’t know how to reach your store.

I went in store today to get a laptop and a printer for my business. No Budget. A young lady helped me to pick out the right one for my business needs. I told her that I would be back because I had to run to the bank. I came back and she was tending to another customer. The “Advisor “ began to assist me . His nametag read “Destry” or “Destyr”; dude with purple curly hair. I was informed that the laptop that I wanted was out of stock. I said fine, I need the printer. He asked for my number, I asked why. He asked if I was a member. I said no. He proceeded with the transaction and I saw that he skipped the warranty option. I asked him why, he said that I wasn’t a member so it didn’t matter. I told him that I most definitely needed a warranty. Once again, he said that I wasn’t a member. I asked him how long he has been working there. He said 1 yr. I asked him why didn’t he ask me to join. He said “ I don’t respond to AGGRESSION”. I was lost. I walked away and asked to speak to a manager….Long story short. I ended up walking out and going to Office Depot, next door. Customer Service was On Point!!!! Thank you Tye!!! I spent wayyyy more money than expected! $1500!!! Best Buy, keep hiring them type of employees. It drives up the competition’s numbers.

The store manager, Zachary, was outstanding—truly a 5/5 experience. Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don’t write many reviews, and when I do—positive or negative—it’s because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment—despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company’s expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary’s professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy’s ability to retain customer loyalty.