Jack G. I can’t say enough good things about him. Knowledgeable, kind, patient, friendly, and spent a great deal of time explaining all options. Good job Jack!!!
I ordered a microwave on March 20, 2026 to be picked up April 19.....30days later. I showed up today to get it and.....they don't have it. I have not received a SINGLE updated since I ordered it. Literally NOTHING my most recent Best Buy email is from my order on March 20. So, in a month's time they not only couldn't get my microwave ready, they couldn't be bothered to let me know it wasn't ready. Now they say it'll be the 25th, we'll see. Also, Tried their texting help even thought it says it's a human it's 100% an AI. Secondly when you call the store you can't get a human you just get stuck in their(self reported) AI system.
I'm so DONE with these big box stores. I'm going to start seeking out small local things for everything.
EDIT: I'm not on Twitter and I shouldn't have to seek you out on another platform. What y'all should be working on is getting it right the first time not placating to my complaint.
Response from Best Buy
April 19, 2026
Hi Austin,
Thanks for sharing your experience with us. We're concerned to hear about this experience and the issues and delays with your order. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/YSIu8K), Twitter/X (https://bby.me/tKqotI), or Instagram (https://bby.me/jOqcEP) and mention your "Google review #143889," we'll be happy to look into this with you.
Last time I buy anything from here, the last 5 visits I’ve come the item that I’ve needed have been “defective” can’t seem to get anything right here
Response from Best Buy
April 19, 2026
Hello Jon,
We can see why you’d be frustrated not being able to get the product you want. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #143541 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/yHj1mK)
• Twitter/X (https://bby.me/J7znP1)
• Instagram (https://bby.me/M3JBKO)
Always super helpful and very knowledgeable