Best Buy Academy Blvd

I recently purchased an 86-inch LG TV from Best Buy that was shipped to my home. The TV arrived damaged out of the box. For a purchase of this size and cost, this was extremely disappointing. When I contacted customer service, I spoke with representatives DJ and Mark Moore. While explaining that the TV arrived broken, I could hear laughter in the background, which felt dismissive and unprofessional given the situation. Instead of immediately authorizing an exchange for a damaged delivery item, I was offered only $50 as compensation. Offering $50 for a damaged large-screen television is not an acceptable resolution. This was clearly a delivery damage issue, not customer error. I expected a straightforward exchange process and professional handling. Unfortunately, this experience did not reflect the level of service I would expect from Best Buy.

People standing around. I guess I am invisible. Took forever to fine someone to help me

I purchased a new Samsung TV on 1/30/2026 at this store and waited for my text message to pick it up. About 25 minutes prior to closing, still no text. We went in and the tv was ready, but no reason as to why no one ever bothered to text me. This is the second time this has happened at this store. Here it is 16 days later and my tv has a hardware problem, according to BestBuy and Samsung Tech Support, but I'm 2 days past my return window. The tv turns off and on by itself, so I did all the troubleshooting things myself, but it didn't help. Tried to get in touch with Samsung Support, but they said no techs were available and the second time, I was disconnected. Then, about a week later, about 8" of my tv screen was shaded across the whole bottom of the screen. I thought maybe it was the show I was watching, but it did it again last night on another streaming app. I did an online chat with BestBuy and it's too late to take it back. Everyone was trying to get me to buy from Costco in case something like this happened, but I didn't listen and bought from BestBuy. After talking to Samsung Support, I have to wait until I get moved and settled to have a technician come out and I don't move until Feb. 28th. This whole process has been extremely stressful. I'm in the process of moving for the second time in a month, almost 67 years old, with a torn rotator cuff, and a single female. None of which is their fault, but BestBuy is making this so much harder on me. I do not want parts replaced on a brand new tv or I would've paid for a refurbished tv and I do not want this same model again, as I do not trust it now. Problems from day one? No thanks! You can have your tv and I'll purchase a different model. This BestBuy has been no help at all and if I had known that the return window was so short, I would've never purchased from them to begin with. From now on, all my electronics will be purchased from Costco or eBay.

Pricey