Best Buy Academy Blvd

Horrible customer service said they were going to get somebody to help me. And I sat there for twenty minutes, and still no one showed up, decided to go somewhere else

I had a frustrating experience at this Best Buy location. Although there were several staff members visible and the store wasn’t crowded, no one approached to assist with questions. Multiple announcements were made paging for help, but no one came for about 10–15 minutes. Eventually, a staff member who I had seen earlier chatting with a colleague in a different section came over—without any greeting or apology—and bluntly asked, “What do you need?” When I explained what I was looking for, he simply said, “It’s all in this aisle.” I had already been searching that area for over 14 minutes and told him it wasn’t there. Overall, the experience felt dismissive and unprofessional. Basic customer service expectations were not met.

Shout out to Kennan, a manager at the store near N Academy in COS. All the TVs I have bought there have broken. The last one, Roku, last 5 months. Kennan took the 2 broken Rokus off my hands and recycled them for me for no charge. Now I buy TVs from Costco which has lasted the longest so far. No more Rokus!

Got some Kenwood speakers for my car door.. good price