I do not recommend buying anything online from this company. I purchased an expensive TV through Best Buy’s website, but when I needed help, the store staff was rude and simply told me there was nothing they could do because it was sold by a third party. They completely washed their hands of the situation, even though the purchase was made on their website. It was a very frustrating experience, and I expected much better customer service from a company like Best Buy.
Response from Best Buy
July 13, 2026
Hello, Anthony,
Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/xavQn9)
X/Twitter (https://bby.me/TmwZeY)
Facebook (https://bby.me/WjGH0r)
Be sure to send the full details of your situation. Also add Google Review 186596. We look forward to hearing from you.
Quick, easy, and friendly. Thank you!
I stopped in to look at laptops and tablets with a general idea of what I wanted, but I wasn't completely sure which option would best fit my needs. Irving greeted me as soon as I arrived, took the time to understand what I was looking for, and walked me through several great options.
He was extremely knowledgeable about the products and explained the features and benefits of each without making the experience feel overwhelming. What I appreciated most was that he gave me the time and space to compare my options and make my own decision. At no point did I feel pressured to make a purchase.
Overall, it was an excellent customer service experience, and I left very happy with my purchase. Thank you, Irving, for your professionalism, patience, and expertise!
Love this place for all our electronics needs