I have come to shop here a couple of times, but I swear the asset protection team thinks I am someone else. I worked AP for almost 6 years, and I'd say I'm pretty good at identifying these guys.
I always have strange encounters with guys with one earbud in following me looking at products nearby. Yet, every time I come in, I make a purchase.
It's not very comfortable to be followed every time. I intentionally went to look at the corner where they keep MICROSD and external drives with my new mouse and headset and the same weirdo by the PC parts just happened to follow me around and look at every item I did without picking a single thing up and constantly staring at me. I tested it further by going to the printers, and what do you know. There he is again.
That was the THIRD time I suspected I was being followed and watched.
Being this unreasonable towards customers drives business away.
Sharon D
February 27, 2025
Not customer friendly about lost item. I have to drive back over there. I am HANDICAPPED!!!
blockhead m
February 25, 2025
I had to ask for help as the store associates are all visiting with each other. I was gonna buy a flip phone but they didn't want to help. So I got one on Amazon. You suck best rip off. Your a dinosaur.
Response from Best Buy
February 25, 2025
Hello and thanks for reaching out on Google.
We understand the frustration when it is not easy to get help when visiting a store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64854814.
Kindly,
^Graham
The experience coming here all the time has been nice, and this time I traded in my laptop from college, too old to get money back for it. So they still took it in. Very nice without paying for it or no charge.