Best Buy Academy Blvd

I took my computer in for them to fix one single part in the computer and to repaste my cpu. I told them exactly what part wasn’t working but I guess they just didn’t believe me and decided to hold my computer for over two days and doing nothing to it besides repaste my cpu and dusting out the case they said they never even checked that part that I told them was wrong in over 20 buisness hours they had the computer in which the work they did complete would maybe take an hour tops. So I decided to just take my computer back and buy the part that I believed was wrong with it and replace it my self. This took maybe 30 minutes and 15 of it was watching the YouTube video and my computer works like brand new no problems . So what I don’t understand is what we’re they doing with my computer for the other 18 buisness hours. Completely un professional one of the workers seemed bothered and mad that I was asking what they have done to my computer and how long it would take after I went in on the second day of them having my computer because you can’t call the store or talk to anyone on the phone. And if you do set up for the store to call you through their customer support they will not call you at all regardless if they say it’s gonna be 2 buisness hours.

Possitive experience.

It's a best buy. Where else are you going too now?

The store was well stocked. Enough choices. Employees were helpful in our choices and with loading.