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Frequently Asked Questions About Best Buy Crabtree

How do I check product availability at the Crabtree Best Buy?
How do I check my order status?
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Crabtree stores’ holiday hours?

Recent Reviews

4.1
(2437 reviews)
Alina Z
August 25, 2025
3 out of 5
Didn’t find what we wanted, and staff wasn’t really helpful. Said “If we have it, it should be in this area”.
Response from Best Buy
August 26, 2025
Hello, Alina, Thank you for your review. We appreciate your feedback. We know not getting the help you're expecting can be disappointing. If you need assistance or want to formally document your experience, please send us a private message on social media. Please include Google Review 35002 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Regards, ^Meghan
Marianella C
August 23, 2025
5 out of 5
I had an issue with Best Buy for over two weeks, and Raquel was the only one who truly helped me. She spent almost an hour on the phone, patiently gathering all the details and going above and beyond to get it resolved. Her professionalism and dedication made all the difference. Best Buy is lucky to have her!
Da H
August 22, 2025
1 out of 5
People who work here have no clue how to get the right product to someone. Horrible customer service
Response from Best Buy
August 22, 2025
Hi. Thank you for sharing your concerns with your product ordered not being fulfilled correctly. I can certainly understand that possibly getting the wrong item can be difficult. You can certainly reach out for support to any of our Social Media Profiles below with Review 33356 for questions or concern regarding products, services, and experiences. Facebook (https://bby.me/e8yhbs), Twitter/X (https://bby.me/b8myva), Instagram (https://bby.me/mbpj2o) Sincerely, ^ Tommy
Nandita D
August 18, 2025
5 out of 5
Knowledgeable sales associate, David!

About Best Buy Crabtree

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