Didn’t find what we wanted, and staff wasn’t really helpful. Said “If we have it, it should be in this area”.
Response from Best Buy
August 26, 2025
Hello, Alina,
Thank you for your review. We appreciate your feedback. We know not getting the help you're expecting can be disappointing. If you need assistance or want to formally document your experience, please send us a private message on social media. Please include Google Review 35002 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
Marianella C
August 23, 2025
I had an issue with Best Buy for over two weeks, and Raquel was the only one who truly helped me. She spent almost an hour on the phone, patiently gathering all the details and going above and beyond to get it resolved. Her professionalism and dedication made all the difference. Best Buy is lucky to have her!
People who work here have no clue how to get the right product to someone. Horrible customer service
Response from Best Buy
August 22, 2025
Hi.
Thank you for sharing your concerns with your product ordered not being fulfilled correctly. I can certainly understand that possibly getting the wrong item can be difficult. You can certainly reach out for support to any of our Social Media Profiles below with Review 33356 for questions or concern regarding products, services, and experiences.
Facebook (https://bby.me/e8yhbs), Twitter/X (https://bby.me/b8myva), Instagram (https://bby.me/mbpj2o)
Sincerely,
^ Tommy
Knowledgeable sales associate, David!