Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Great experience today with David Baugh at the Crabtree location. David was knowledgeable, patient and "went the extra mile"!
Over the years, I have found the support personnel at the Crabtree store are more eager to help than the employees at the Cary (my neighborhood) and other locations! Today, David again confirmed my belief!
Went in looking for a tripod and had the absolute pleasure of having Todd help me. It showed as being in-stock online but wasn’t in the section it would usually be in. So many times I’ve encountered employees who chalk situations like that up to the system being wrong, but he checked the back twice and walked around half the store until he found it for me. Now that’s how you keep a customer coming back, thanks Todd!
I signed up for the warranty coverage, geek squad, etc. after two months my laptop already has issues. I scheduled a geek squad appt and when I showed up they said it was cancelled and they had no explanation why. And they were behind anyway because they had one person working. They didn’t seem to care or want to help.
Response from Best Buy
May 08, 2026
Hello, thank you taking the time to leave a review. Having trouble with your laptop so soon after purchase is definitely unexpected. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #150075".
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