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Best Buy Crabtree
Services Offered
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2423 reviews)
Kenneth M
August 06, 2025
5 out of 5
Found what I was looking for and staff was helpful
Keith B
July 21, 2025
5 out of 5
Very helpful associates.
Nicholas H
July 17, 2025
1 out of 5
Left a laptop with this store' Geek Squad, was informed it would be 3 days until I had it back, or was informed of an update.
Instead, it's been a week, there are no updates, no communication, and Best Buy help line has informed me they've instructed this Geek Squad agency to contact me directly, twice. They have failed to do so. I have no trust this store can provide adequate customer service and would encourage you to take your business elsewhere. Waste of money.
Response from Best Buy
July 17, 2025
Hi, Nicholas,
Thank you for taking the time to share this review here, although we hate to hear your computer has been at service for longer than expected. We can definitely understand your frustration here, as not having an update would be hard. We would be happy to see if we can help in any way.
To get started, please send us a message on Facebook (https://bby.me/yaq2yd), Twitter/X (https://bby.me/72im3i), or Instagram (https://bby.me/9c6ws4). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #16914. We look forward to hearing from you!
Regards,
^Katie
J. S
July 16, 2025
4 out of 5
Parking was great, and nice courteous representatives inside.
I was looking for a tiny bluetooth speaker, and was directed to the Amazon abyss.