If you value your time, don’t shop at Best Buy, because they clearly don’t.
TL;DR:
I ordered a dishwasher on April 1st. After three failed delivery/installation attempts, three trips to the store, and over an hour of phone calls, the job is still not done, and I am unable to even cancel. The dishwasher is sitting in my kitchen, unused, and Best Buy has offered no resolution.
I purchased a new dishwasher on April 1st, 2025, at my local Best Buy. I am very busy with work and didn’t want to deal with repairing the old one, so I opted for a new unit with installation and haul-away included, thinking this would save me time.
Attempt 1: April 5th
The installer arrived, inspected my sink, and pointed out a minor leak under the sink faucet. I appreciated him flagging it and offered to sign a waiver to document the existing issue so he could proceed with installing the dishwasher. The dishwasher has nothing to do with the sink faucet. He refused to install the dishwasher and left.
Attempt 2: Appointment Canceled (Supposedly)
While waiting on plumbing repairs, Best Buy called to reschedule. I explained the situation, and they said I could cancel if needed. The repair wasn’t done by the appointment, and I used the online system to cancel the next appointment in advance. Despite this, I received a text on the appointment day abut the incoming appointment, and when I called Best Buy, they informed me that same-day cancellations weren’t allowed and advised me to simply not open the door. I literally had to hide in my home while the delivery team knocked.
Attempt 3: Early Morning Wake-Up, But No Install
Once the plumbing was fixed, I called Best Buy. After 25 minutes on hold, I scheduled delivery/installation. They gave me a massive 7 a.m. to 7 p.m. delivery window. That morning, I was woken up at 7:10 a.m. by a phone call from Best Buy, and by 7:30 a.m., the delivery team was at my door. I opened it half-asleep, only for them to drop the dishwasher in the middle of my kitchen and leave. No installation. No haul-away. They told me they are here just to drop off the unit. When I called customer service again, which took another half an hour, I was told they couldn’t schedule anything until that day’s job was “closed out,” and to call back the next day.
Attempt 4: Haul-Away Only?
Frustrated, I went back to the store and spoke with the manager. He apologized and scheduled another appointment. On the day of that appointment, the team showed up just to haul away the old unit. I explained that the old unit is still installed. They said, “We’re only here to grab it.” That would be funny if it weren’t such a waste of my time.
Store Visit 3: Still No Progress
I returned to Best Buy and spoke with another manager, Nick, who apologized again and said he’d escalate the issue to corporate. At this point, I was asking to cancel my order and get my money back. I asked him to add a note to my file so I wouldn’t have to retell this story yet again. The sales associate, Percell, reassured me, saying Nick was great and I’d hear back soon.
I never got a call.
Store Visit 4: Starting Over
I went back to the store again, provided all my paperwork, and asked the present manager to check my account. She came back and asked me to repeat the entire story again because there was no record of any of it. When I asked for her name, she refused to provide it and wasn’t wearing a visible name tag. At this point, I just got back my folder and returned back.
So here I am, weeks later, with a dishwasher sitting in the middle of my kitchen, fully paid for, and still not installed. I’ve spent hours on the phone and in person with Best Buy, and no one seems capable or willing to take ownership of the issue.
If you respect your time, avoid Best Buy. Because clearly, they don’t.