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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2844 reviews)
Matt H
February 23, 2025
1 out of 5
It's a lot of work being a customer of this store. Don't fall for their service plans that's all I can tell you. I bought the highest plan and they wouldn't help with the most basic repair/replacement. Then they wouldn't/couldn't cancel my membership. Told me I need to go elsewhere for help. Okay, I guess I will.
Response from Best Buy
February 23, 2025
Hello,
Thanks for sharing your feedback. Being a customer should be the easy part, so I understand feeling that you need to do all the work on your own and finding that your plan didn't cover what was expected, isn't ideal. I'd like to have our corporate team look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details on the service you were needing. Please also include a reference to your "Google review 64845325" in your message to us.
Sincerely,
^Melissa
Matt H
February 23, 2025
1 out of 5
Dont fall for the total membership or service plans. Buy a ton of stuff at this store and they def conned me. Im in the highest plan and they claim you get a service plan with all purchases....but I finally had a product fail and tried to use it. And the best buy employee told me I need to go get the product serviced or replaced by the manufacturer and nothing they can do to help me. This is on a product that's only $300 and less than 6 months old. If they can't help with something as basic as that then what does the plan cover?? Then I tried to cancel my plan membership since it seems like a fraud, but they couldn't do that and instructed me to call a different number. Anyway I've lost all trust with a Best Buy.
Response from Best Buy
February 23, 2025
Thank you for sharing your feedback with us, Matt. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64845172. We look forward to hearing from you.
Regards,
^Deysha
Kody A
February 17, 2025
1 out of 5
Was trying to buy a tv. Stood in line for 25 mins! One guy working the cash register was on the phone the entire time. Didn’t call anyone up to help, just kept telling me he was almost done. Several employees walking around the store mindlessly. Left the tv by the front and left. No wonder these places are going under.
Response from Best Buy
February 17, 2025
Kody,
Thank you for the review. I can understand your frustration with not receiving any help on your last visit. This is disappointing to learn and I would feel the same way.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64823712.
Regards,
^Kristy
Elaizah R
February 15, 2025
5 out of 5
The customer service was incredible! I think the name was Umar or Omar, but I’m not 100% sure. He was super helpful and explained everything I needed to know about my purchase. He was also super friendly and nice. I’m really happy with the purchase I made. 10/10 workers!