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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3020 reviews)
Olga R
March 10, 2026
1 out of 5
Had a bad experience in this location gentleman that helped us acted like he did not want to help at all. We spent over 200 and even when he put the stuff in the bag all the stuff fell out. You should get more customer freadly employees and show a little respect, you could just see that he did not want to help us at all.. did not get his name since I was holding back in saying something to the employee but did not want to make a seen. Very disappointed.
Response from Best Buy
March 10, 2026
Thank you for sharing your feedback with us, Olga. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/e1o8WX), X/Twitter (https://bby.me/0crD76) or Facebook (https://www. https://bby.me/bL9kbe) with the full details of your experience. Also add Google Review 127890. We look forward to hearing from you.
Sandi D
March 05, 2026
5 out of 5
I had a problem with my phone. Met Mikey at the geek counter. He was friendly, professional, and fixed my phone in 2 minutes. I am so grateful, thank you.
Mark R
March 01, 2026
1 out of 5
AI phone assistant is GARBAGE cannot talk to live person unless maybe you have a Presidential Red phone, you will not get a person on the damn phone. So I will be canceling my membership with the geek squad, have enough aggravation no need to stress myself everytime I try to call to speak with someone. This is another example of a business doing less actual customer service but not taking less of our money. So I guess I can just order online like the majority, this is how businesses sink because they work hard at doing less customer face to face and absolutely refuse to take a call God forbid from a customer who again is the reason they have a job. If I could give ZERO stars I would. Time will tell how this impacts their business.
Response from Best Buy
March 01, 2026
Mark,
It is important that customers have the best interactions possible. We can imagine the frustration of not being able to get help over the phone and invite you to send a private message via Facebook (https://bby.me/vd895u), Twitter/X (https://bby.me/9uspu4), or Instagram (https://bby.me/veis4e) so that we can help. When reaching out, please reference Google Review 124524.
Jack '
February 26, 2026
2 out of 5
Service is terrible
Response from Best Buy
February 26, 2026
Hello, thank you for taking the time to leave us a review. We aim to make every experience with us positive. Can you please reach out to us on Facebook (https://bby.me/qt2bnb), Twitter/X (https://bby.me/v3zbht), or Instagram (https://bby.me/qg9m7u) with more information about your experience? Please begin your message with "This is regarding my Google Review #122272".