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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2830 reviews)
Diego M
January 22, 2025
5 out of 5
CJ and the TV team there were awesome.
The managers also were very friendly and honest.
Bad reviews are easy to leave but these guys deserve this because it’s the best store experience I’ve had.
Spending all that money actually felt good 😊
Ilir n
January 21, 2025
5 out of 5
Thanks to Bashkar, I left the store with exactly what I needed and felt genuinely cared for. Best Buy is lucky to have such a dedicated member !
Anthony R
January 19, 2025
1 out of 5
ABSOLUTELY TERRIBLE WAITED
SO LONG AT THE CUSTOMER RETURN LINE
THE REP WAS HELPING SOMEONE FOR A VERY LONG TIME
FINALLY I ASKED IF SOMEONE ELSE
CAN TAKE MY RETURN
PERSON AT CASH REGISTER TOOK
MY RETURN
THE PERSON AT THE RETURN
ACKNOWLEDGED SHES THE ONLY ONE WORKING WOULD HAVE TO WAIT
TERRIBLE CUSTOMER SERVICE!!!!
Response from Best Buy
January 19, 2025
Hello, Anthony.
Thank you for taking the time to provide your experience. I know how longer wait times can be frustrating and we appreciate your patience. We would be more than happy to formally document your experience as well as assist in any way that we can.
Please feel free to send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64706835.
Best,
^AllisonS
Cole C
January 18, 2025
4 out of 5
Very helpful staff at the Lombard/Oakbrook location.