Best Buy Butterfield Road

I recently visited the Best Buy in Downers Grove, IL, and was pretty impressed. The store is spacious, clean, and well organized. What really caught my eye was the very large camera selection — they carry everything from point-and-shoots and DSLRs to lenses, tripods, and accessories. The staff in the camera section seemed knowledgeable and friendly, and I appreciated being able to compare gear in person. Prices were competitive, though a few items were marked “open box” or “on display” so check carefully. One downside: when I needed help at the more specialty departments, assistance took a few minutes to arrive. Also, some high end items are locked away, so be prepared to ask for staff help. Overall though, this Best Buy is a solid option if you’re shopping electronics, especially cameras, in the western suburbs.

Best buy put their price match policy behind a $50/year subscription.

If I could give zero 0 stars to the Best Buy on Butterfield Road in Downers Grove, IL - Experience Manager Kamil Toczydlowski I would. 🚨Frustrated Customer Experience🚨 I want to share my disappointing experience with the Best Buy on Butterfield Rd in Downers Grove, IL and their Experience Manager, Kamil Toczydlowski. I purchased a Lenovo computer a little over a year ago that has barely left my home. In just two months, I’ve already had to send it out for repairs twice: 1️⃣ The screen was detaching from the hinges. 2️⃣ The camera stopped working. Now, only three days later, the microphone hardware has failed. Best Buy insists I pay $100 each time to send it out, even though this is now the third repair for a product that clearly has ongoing hardware issues. When I asked for support with these repeated costs and computer issues, Experience Manager, Kamil Toczydlowski was unhelpful and unwilling to find a fair solution. He kept telling me what he wouldn’t do, never said what he would do to help correct the situation. I’m frustrated and disappointed that as a loyal customer, I’m being charged over and over for issues that are clearly not caused by me. Customers deserve better accountability and service. Best Buy – you need to do better.

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