Came for pick-up an order, hours from ordering, still not ready. Small order. Asked if they can help me receive it as I'm already waiting in the store, but, they just refused. Not a small efort from their side. Rude staff. Here for another 1h, still waiting.
Arturo B
November 21, 2024
Waited 20 min knew what I wanted checked in with an associate and wasn’t ever helped just left
Response from Best Buy
November 22, 2024
Hello, Arturo,
Thanks for reaching out and providing your feedback. I don't like waiting in myself so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64456645. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64456645
Thanks,
^Ezra
Ok best. I asked about the recent promo that came out, they didn't have it, but had 6 boxes full of old promos from last year and this year. These aren't in their system anymore, so they had a hard time figuring how to scan after I spent $15 to get one.
Response from Best Buy
November 14, 2024
Hi, John,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support on a recent promotion.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64426254” when reaching out on social media.
Regards,
^Ravi