At the Best Buy store on 615 E Palatine Rd, Arlington Heights, IL, I requested a price match on a Garmin device. The salesperson confirmed it met the criteria, but the manager, John, immediately refused, incorrectly claiming it was an Amazon Prime deal. When I showed the same price was available without Prime, he rudely cut me off and said, “We are done, you can go.” His behavior was unprofessional, dismissive, and disrespectful.
Disappointed. Asked for help, didn't receive any. Bought a geek squad "Excellent" quality product and ended up having missing parts so had to immediately return it.
I was getting some football cards and I asked if they had this in stock because the app said so and the worker was really nice and she looked all over the store to look for them. She couldn't find them, but she was really nice and awesome customer service.
Amazing environment, clean and organized!