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Frequently Asked Questions About Best Buy Arlington Heights
How do I check product availability at the Arlington Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Arlington Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Arlington Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Arlington Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2408 reviews)
Harsh L
July 14, 2026
3 out of 5
Customer service is not good to explain about soundbar features. Seals-man ask to try and if don’t like we can return. West of time.
Response from Best Buy
July 14, 2026
Hello there!
Thank you for taking the time to reach out on Google with a review. It fully makes sense to expect support in store when selecting a sound bar. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #187409 in your message. You can find us here:
Facebook (https://bby.me/KK0ul0)
Twitter/X (https://bby.me/6GRsYe)
Instagram (https://bby.me/IdxFd6).
Gail G
July 11, 2026
3 out of 5
A week or so ago I bought a Lenovo laptop at this locale. Great service particular from Lenovo guy who doesn't actually sell them. Big purchase. Went back yesterday and waited by the computer sales desk for help/questions. Initially three guys were one aisle over moving things around. I watched them thinking surely one would offer to help or offer to get me help, make eye contact. I waited and waited feeling more and more invisible while these guys did stuff not 10 feet from me. Finally another guy came into the area. I stopped him. I said I felt invisible. He said everyone was helping customers. There were no customers. Disappointing. He did answer my question. I don't get it.
Response from Best Buy
July 11, 2026
Hello,
Thank you for taking the time to write a review. It can be frustrating when you aren't able to get your questions answered regarding a new product, so we understand your disappointment. Geek Squad agents are available to answer your questions via appointment to avoid unnecessary wait times. If you would like assistance creating an appointment, or you would like to formally document your review, please send us a message on social media. Please include Google Review 185959 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Lino C
July 08, 2026
3 out of 5
Me gusta
RXDOC73
July 07, 2026
3 out of 5
Was kind of dark and felt empty. Definitely not the Best Buy feeling of the past.