Best Buy Arlington Heights

Geek Squad fixed my tablet while I waited. He was professional and friendly

I purchased a television from Best Buy, which remained unopened in its box in my gym for approximately a month. Unfortunately, this placed me just outside the return window. Upon finally setting it up, I discovered the screen was completely non-functional. I understand I should have tested the unit sooner, and I acknowledge that's my error. However, given the undamaged packaging and the company's reputation, I reasonably expected the TV to work. When I brought the defective TV to the store, seeking a resolution, I was met with complete indifference. I wasn't expecting a full refund, but even a small gesture, such as a modest discount on a replacement, would have been appreciated. Instead, the service manager, who presented a dismissive and unprofessional demeanor, stated he 'couldn't even touch the box.' This response was not only unhelpful but also baffling. This experience exemplifies a profound lack of customer service. I am deeply disappointed and will no longer be a Best Buy customer. This incident reinforced my concerns about the company's long-term viability. If this is the standard of customer care Best Buy provides, I foresee their continued decline

I purchased a Samsung 65" QLED Samsung TV and what I received was an absolute joke. Best Buy delivered this expensive TV wrapped in some paper—without even a proper box. No protection, no packaging, nothing that you'd expect when you're spending this much money. This is completely unacceptable for a product of this value. It looked like someone just tossed it around in the back of a truck and dropped it off. No care, no professionalism. Best Buy clearly doesn’t care about their customers or the condition of what they're delivering. I’ll never be buying anything from them again, and I strongly advise others to avoid Best Buy if you care about getting your products in proper, safe condition. This was my last purchase with them. What a shame.

Great staff, very clean with ample parking outside and at a good location.