Best Buy Arlington Heights

Had no idea this company was still in business. Easy online order and in-store pickup was a breeze! Thanks Best Buy, I'll be back....

You buy something from Best Buy and use your Best Buy credit card. You should be able to return it at Best Buy but now I have to bring it all the way back and contact the actual seller that actually sold it through Best Buy horrible service. Can’t wait to cancel the credit card when I am done with this purchase also done with the store.

I had a very frustrating experience at this Best Buy. I had purchased two ZAGG screen protectors from Best Buy and came in to exchange them. The manager could only find one purchase in the system. He suggested that perhaps I had not provided my phone number when purchasing the second one, but instead of helping me investigate further, I was essentially left with the choice of exchanging one protector and purchasing the other one again. I knew that I had purchased both protectors from Best Buy, so this was extremely frustrating and resulted in a lot of wasted time. Eventually, another employee came to the register, and I suggested checking whether the second purchase might be under another Best Buy account/email. That was exactly the problem. The second purchase was found, and the issue was resolved. I appreciate that the problem was ultimately resolved, but I am disappointed that the manager did not take the extra step to check for another account or email himself. When a customer is certain that a purchase was made at Best Buy but it does not appear under one account, checking another account, email, or online order should be part of helping the customer find a solution. What should have been a simple exchange turned into an unnecessarily stressful and time-consuming experience. I have had good experiences at this store in the past, which made today’s experience particularly disappointing.

Horrible experience! Best Buy is not the same.