Best Buy Orland Park

I placed an online order for smoke detectors for in-store pickup at the Orland Park Best Buy. I arrived about an hour later (before getting the “ready” email), so I wasn't too surprised that my order wasn’t ready. I asked if I could just grab the items myself, but it was explained that I couldn’t because a stock associate was likely already retrieving them. The employee suggested I cancel the order and purchase them in-store instead. I did—but when I went to the shelf, only one item was left. The rest had apparently already been pulled for my original order. I went back to the pickup desk, but now there was a line, and what should have been a quick stop turned into a frustrating waste of time. I left without the items. The process between online orders and in-store inventory clearly isn’t very coordinated. I’ll likely order elsewhere next time.

Nice guys and fast service

Spencer honestly made this whole experience worth it. From the moment we walked in, he was super helpful, knowledgeable, and actually cared about getting us the right setup. No pressure, no rushing, just solid customer service all around. We ended up buying way more than we planned because of how smooth he made everything. He sold us a 77inch Sony OLED, ps5, doorbell and many more accessories. He really knows his stuff and made the whole process easy. I’ll be honest, I did have an interaction with another employee that came off pretty dismissive and unprofessional, which almost made us walk out. But Spencer completely turned that around and saved the experience. Management should definitely recognize him, he’s the reason we’ll be coming back.

I went to Best Buy recently and purchased a TV. The staff was knowledgeable and very helpful. Shout out to Bert! He packed up our TV and was a fantastic help when the TV did not fit in the car and we had to wait for backup.