I had a really great experience with the geek squad today! Jamal was the main associate who helped me. He offered kind service and was very accommodating. Him and his team members were extremely sweet, apologetic, and accommodating when a small inconvenience had occurred when setting up my phone. I was there for about an hour, and I have no complaints about my experience. They are a stellar evening team with awesome customer service skills. If I ever need anything from the geek squad again, I hope to book my appointment with them!
Very polite and friendly staff!!!
Customer service on La Grange is the worst. I ordered Dell computer recently. They delivered Lenovo! They were both on sale for the same exact price. My friend and I looked at both and compared the specs and decided on the Dell I bought a 55" TV at the same time. The saleslady punched in the wrong product. I went back the very next day for them to exchange the computer. The young supervisor said it was my mistake that I didn't look at the receipt. Huh? They were both the same price. I looked at the amount. So they mean to say they can deliberately cheat customers? She never apologized in the first place. I was frustrated and returned the computer including the accessories. If the TV wasn't set up right away, I really wanted to return it too. I've seen the same TV brand at Costco at the same price and it wasn't even on sale! I was going to get a new prnter too at Best Buy that day. Thank goodness I held off on that one. That's the last time I will buy anything from Best Buy and this story will be told to friends, co-workers, customers and anybody I will come across. Best Buy is not the same anymore. I should have gone to Costco or Walmart. I am happy with my purchase of the laptop and printer at Walmart. Very reasonable price! I was sorry I even bought a 55 " TV at Best Buy! "Best Buy" is history! Story will definitely be told over and over again. The young lady supervisor does not know anything about customer service!
Response from Best Buy
April 09, 2025
Hello,
Thanks for sharing your feedback with us. I understand receiving a different computer from what you were expecting, wouldn't have been a welcome surprise. I get that seeing the same price and it being a computer on the receipt, may not have immediately indicated there was a problem. Our employees should be ensuring that the right item is rung up though. I'd like to have our corporate team review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from the purchase or return receipt. Please also refer to your "Google review 65024898" in your message to us.
Sincerely,
^Melissa
Lots of products, great helpful staff.