Best Buy Orland Park

Great service and the Employees that I met was so knowledgeable on the products I was looking for and about the warranty! Great job😍

Very disappointing experience. A few days ago, I came to the store to buy a printer (all-in-one with WiFi). There was a group of employees standing together talking among themselves, and no one approached to offer help. I spent quite some time walking around trying to find the right product on my own. Finally, I had to go up to them and ask if anyone was actually working. One employee came over, but without any real interest. He couldn’t answer my questions . In the end, I had to make the decision myself, without any real assistance. No one offered help with carrying a large, heavy box either — I had to take it to the checkout and to my car by myself. This level of customer service should not happen.

I bought a pair of Apple headphones from them and their price was competitive

I placed an online order for smoke detectors for in-store pickup at the Orland Park Best Buy. I arrived about an hour later (before getting the “ready” email), so I wasn't too surprised that my order wasn’t ready. I asked if I could just grab the items myself, but it was explained that I couldn’t because a stock associate was likely already retrieving them. The employee suggested I cancel the order and purchase them in-store instead. I did—but when I went to the shelf, only one item was left. The rest had apparently already been pulled for my original order. I went back to the pickup desk, but now there was a line, and what should have been a quick stop turned into a frustrating waste of time. I left without the items. The process between online orders and in-store inventory clearly isn’t very coordinated. I’ll likely order elsewhere next time.