Best Buy Orland Park

I visited this location earlier today to do two different trade ins for a credit towards another purchase. The trade ins were difficult, as one could only be done online, and the other had a hidden serial number that took us some time to find. Both of the employees that helped me (Shon and Crystal) were extremely patient and kind during the entire transaction. Despite them both needing to end their shift during the transaction, neither of them did, and they stayed until it was completely finished! I really appreciated their help - as someone who used to work retail, I remember how annoying this kind of thing was - but neither of them made me feel like a nuisance. Thank you again you guys!! Keep up the great work! Edit: I wanted to add that Alexis (I believe this was her name) was the one to check me out for my new purchase and she was also a gem!

This is my second experience with Mohammed Al-Ramahi, and once again he delivered absolutely outstanding service. Every time me and my kids visit Best Buy, he takes care of us with patience, professionalism, and genuine kindness. Even when he is busy assisting another customer, he still makes sure we are taken care of and never overlooked. Mohammed is fast, knowledgeable, and incredibly helpful. He goes above and beyond—honestly, he should be a manager with the way he treats customers. Thank you, Mohammed, for always providing the best service. We truly appreciate you!

I will never return to this location again. Most of the employees lacked knowledge about any of their products. If you asked them a question their response was they weren’t sure and not let me see what I can find out I had already done a bit of research before coming in for the product and one sells person was telling me wrong info and was super confident but it was wrong. I felt like she was try to hurry me up and get a sale. They didn’t want to show me where the car mounts were and the man just said in the corner over there and i was like where can you show me and the issue is they weren’t even there. He didnt show me after i askd him like three times. He did not want to assist. The greeters assisted with what they could which was appreciated. Natalie had the worst attitude and the worse employee I have ever encountered at a Best Buy location. I asked her for assistance and she told me she was doing something and could not help but will call someone. She did this with an attitude as I stated that everyone I have asked has not been knowledgeable of anything. She grabbed the same employee that just looked at the product with me and said she didnt know anything and when i mentioned that to Natalie she said “oh well I am not able to help you” i heard her mumble more but who treats their employees like this. It’s like a bunch of young people that don’t care. They just got hired. Geek Squad helped me a lot and I appreciated them but literally the only people knowledgeable and willing to help. If these other employees have nasty attitudes, smart mouths, lacking basic knowledge about air pods and car mounts, then why are they working here. They acted as if they were too busy to assist a customer and that’s not cool. I have never felt this way about Best Buy. I literally sat around the store wanting to just walk out but I had driven 20min to the store already. I will never return here and if I were you I would find a different location to shop at.

Best buy has a wide selection of products. Their prices are reasonable and their customer service is great! Employees are friendly and extra helpful!