With the ever growing desire for Pokemon cards, families with children have been struggling to find stock available. This particular location has a policy that is not inline with the larger, Best Buy corporate policy. At this location, children under the age of 18 regardless of age, infant to 17, are not able to purchase packs of Pokemon cards at this location. Teenagers, under 18, able to drive to and wait in a line for Pokemon cards are turned away as they do "not have a parent with them." This is not the policy of Best Buy corporate as a whole, but a decision by staff members of this location. This restrictive policy is posted at no location on the exterior windows or within the store itself. I am currently in discussions with attorneys regarding this being a case under the Consumer Fraud and Deceptive Business Practices Act, 815 ILCS 505/1. Again, this restrictive policy is limited to this location. Near by locations in neighboring cities welcome parents with children. After all, Pokemon is intended to be a children's game.
Response from Best Buy
June 04, 2026
Thanks for sharing your experience with us. We can understand your concerns regarding this policy that you have been told about regarding Pokemon card purchases. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/JOvYah), Twitter/X (https://bby.me/FwPZVA), or Instagram (https://bby.me/PXnfPd) and mention your "Google review #160926," we'll be happy to look into this with you.
Helpful and good customer service
They didn't carry ANY Sexy Redd records. Only like Hannah Montana and creed albums
Chris was my rep...A girl couldn't help,so Chris took over. It didn't bother me.
He was super polite, understanding, smiling, and had a head on his shoulders. Excellent Customer Service at the Orland Pk Branch..
Tk u Julia Lucas