Best Buy Orland Park

Absolutely horrible service. Went in to purchase the new Samsung earbuds. Went to the cellphone area. Found a person who happened to be the manager in charge. She sends me to customer service because that’s where they’re kept. I wait in line, the cashier says I don’t have any, who sent you? I point to the person and area and she says well you have to go over there. I asked, are you sure because I was sent here. She replied, well I don’t have em do I? Do you see them? I was frustrated at this point so I go to the initial person who again, was the manager in charge and ask. She’s like I’ll get someone to help you. She then proceeds to argue with the person she asked to help me about keys and whose job it was to get these headphones. I finally was able to purchase these $270 headphones. They made it so difficult to make a purchase. It’s no wonder Best Buy keeps closing everywhere.

Do not recommend shopping here, or any Best Buy. I bought an item because one of their staff assured me it worked for my application (speaker stands supposedly for Sonos Era 300’s). Upon assembly I realized they do not work and will not fit. I attempted to return them only to learn of a 15-day return policy, which I was outside of. This means they will not take the item back and refund money nor do a store credit. Even for unused items that were wrongfully recommended by their staff. Customer service through their customer service line is not helpful. The Orland Park manager simply regurgitated their policy and did nothing to attempt a positive outcome for both parties. If she had, she could’ve offered me $112 in store credit which is what I paid, and put these brand new stands back in stock that are currently selling at their store for $140. Horrible experience for a consumer and I will never shop at a Best Buy again.

Bought an Apple laptop computer, the sales person was informative, well spoken, easy to understand the differences between the options... they have 0% finance options for a time period or money off on a large purchase like that right up front that you choose. It only took about 30 minutes total

Useless store. Barely anyone working here and have to wait forever for anything. Stuff put on the shelves they won't even sell you and nothing is by the correct price tag. Just go to Target across the street because they might at least have what you went in for.