I went to Best Buy expecting to purchase the AirPods with noise cancellation that were clearly displayed for $89. However, when I went to check out, I was charged $154 instead. I brought this to the attention of the manager (AA), but instead of helping resolve the issue or honoring the displayed price, I was basically dismissed.
This is misleading pricing and poor customer service. If you're going to display a price, you should honor it — simple as that. Very disappointed with how this was handled.
Vincente D
October 04, 2025
This is mostly a review on the awful AI used when trying to call the store. It is nigh impossible to get a straight answer. Completely useless.
Response from Best Buy
October 04, 2025
Hi, Vincente,
Thank you for your review. Not getting the help you need over the phone can be frustrating. If you are in need of assistance or want to formally document your experience, please reach out on social media with a message. Please include Review 51777 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Anthony S
October 03, 2025
Stop by the other day to buy a computer unfortunately most of the associates just walked by without even asking if I needed any assistance also I sit there about a half hour looking over some of the items you had for printers especially HPs. Got tired of waiting around so I went to office Depot and bought a printer there HP. Locked in the store asked me what I needed right away and assisted me with everything I would need. Looking for a computer but I don't think I'll shop there unfortunately because the issues of standing around waiting for some associate to assist me. Have a great day!
Response from Best Buy
October 04, 2025
Hello, thank you for sharing your experience with us. Being able to ask questions before making your purchase is always important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #51429".
Facebook (https://bby.me/ev7i5y)
Twitter/X (https://bby.me/ck9tz2)
Instagram (https://bby.me/m9agup)
Phillip H
September 27, 2025
They took back my return without any issues. They are helpful and knowledgeable at this location