Best Buy Orland Park

Spencer honestly made this whole experience worth it. From the moment we walked in, he was super helpful, knowledgeable, and actually cared about getting us the right setup. No pressure, no rushing, just solid customer service all around. We ended up buying way more than we planned because of how smooth he made everything. He sold us a 77inch Sony OLED, ps5, doorbell and many more accessories. He really knows his stuff and made the whole process easy. I’ll be honest, I did have an interaction with another employee that came off pretty dismissive and unprofessional, which almost made us walk out. But Spencer completely turned that around and saved the experience. Management should definitely recognize him, he’s the reason we’ll be coming back.

I went to Best Buy recently and purchased a TV. The staff was knowledgeable and very helpful. Shout out to Bert! He packed up our TV and was a fantastic help when the TV did not fit in the car and we had to wait for backup.

Had everything we needed

Absolutely horrible service. Went in to purchase the new Samsung earbuds. Went to the cellphone area. Found a person who happened to be the manager in charge. She sends me to customer service because that’s where they’re kept. I wait in line, the cashier says I don’t have any, who sent you? I point to the person and area and she says well you have to go over there. I asked, are you sure because I was sent here. She replied, well I don’t have em do I? Do you see them? I was frustrated at this point so I go to the initial person who again, was the manager in charge and ask. She’s like I’ll get someone to help you. She then proceeds to argue with the person she asked to help me about keys and whose job it was to get these headphones. I finally was able to purchase these $270 headphones. They made it so difficult to make a purchase. It’s no wonder Best Buy keeps closing everywhere.