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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2856 reviews)
Richard K
June 12, 2026
3 out of 5
Staff was friendly and helpful, the store however has an odd smell like a moldy abandoned house. Prices are higher than everywhere else.
Response from Best Buy
June 12, 2026
Hello,
Thank you for taking the time to leave a review. It's always disappointing when a store doesn't live up to expectations, so we appreciate this feedback. If you are in need of assistance or want to formally document your review, please reach out to our team on social media. Please include Google Review 171844 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tyler C
May 19, 2026
1 out of 5
Do NOT go to this location, me and my partner were looking for some options for a new 3d printer and while the trip here started nice, this old lady started to try and needlessly upsell us for a different 3d printer that was 300 dollars more. She started talking on and on about this best buy credit card that neither of us were interested in, but we walked away and looked through the rest of the store.
THEN when we decided to just buy some headphones and leave, she harassed us on the way out by butting in to the conversation we were having with the cashier talking about how creepy she was acting, and she WHINED saying "i didn't try to upsell you" in a voice i can only describe as a bratty tone, then she PHYSICALLY STEPPEX BETWEEN ME AND MY PARTNER, and harassing us about the best buy credit card AGAIN!! I had to step back, put my arm between us and tell her to not do that again, that woman single handedly made my first visit to a bestbuy make me never want to shop there again, and after i upload this review i am calling corporate because NOBODY should feeling hunted just because they were trying to shop!!
Response from Best Buy
May 19, 2026
Hello Tyler,
Thank you for your review. We always want to offer our customers the best options available, however, it's never our intent to anyone feel harassed. We appreciate you taking the time to bring this to our attention.
To formally document your concerns, feel to reach out to us on Facebook: https://bby.me/HSTUVb, Instagram: https://bby.me/k49S0A, or Twitter/X: https://bby.me/inKmpl. In your details, be sure to include your Google review 154410.
AM B
May 16, 2026
5 out of 5
Tyler was EXACTLY why you go directly to Best Buy.
Informed, inquisitive, and provided options.
Anthony C
May 16, 2026
5 out of 5
They had what I needed. And it didn't take long.