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Frequently Asked Questions About Best Buy Fairview Heights

How do I check product availability at the Fairview Heights Best Buy?
How do I check my order status?
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fairview Heights stores’ holiday hours?

Recent Reviews

4.1
(2727 reviews)
Destiny M
March 02, 2025
4 out of 5
Boyfriend got himself the ps5 since they allow afterpay. Only problem was when he ordered it, they said he could pick it up the same day but then had a message saying they couldn't fill his order until the day after. He still got it the next day and he's happy with it.
Shannon O
February 27, 2025
1 out of 5
I went in looking for a car stereo. But I left my readers in the car, and had other things to do,. So I went back to the area and looked up and down the aisle for 10-15 minutes. Trying to figure out which ones were carplay Android style because all the ones that seem I could see to find were Apple play. They were really popular. But not one associate ever asked me anything or offered to help. And the open box products were in an area but no prices. I mean there goes a 500 sale out the door. I think I will just order on crutch field or have it installed at a sound store. I think best buy will go down the rabbit hole as circuit city. Especially when the tariffs hit all there items
Response from Best Buy
February 27, 2025
Hey there, Shannon, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience in-store receiving support. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64869880" and share your full name, email, and phone number. Thanks, ^Jacob
Vibhu D
January 14, 2025
5 out of 5
Very polite staff. Well stocked store.
Tim S
January 10, 2025
5 out of 5
Helpful Knowledgeable staff!

About Best Buy Fairview Heights

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