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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2784 reviews)
Love M
August 23, 2025
1 out of 5
Please do not shop at Best Buy for your appliances and electronics needs. I bought over 10k worth of items from them and my total tech membership expired without me knowing. I called customer service explaining this her name is Deepenjali and she did not care and told me they only contact by email if your total tech is about to expire. She also was talking over me and was rude. They do not call or send you a letter if your total tech about to expire. Basically they are scammers. After all that money I spent they make it my fault so if anything go wrong with my items I purchased they won’t fix. So do not shops there. They also sale appliances that only last
for 2 years and is discontinued where you can’t buy parts. Take your money to businesses that care.
Response from Best Buy
August 23, 2025
Hello,
Thank you for sharing your concerns with your My Best Buy Total membership. This is a yearly membership that auto-renews with the Credit Card on file. If this card changes it should be updated to avoid a payment failing. Failed payments can be corrected within 30 days and most if not all protection plans would be recoverable. We do email you on the information on the plan and the renewal reminders about 30 days before renewal and updates on the Best Buy app. You can certainly reach out for questions or concerns to any of our Social Media Profiles with Review 33742 if you need further support.
Facebook (https://bby.me/smlxja), Twitter/X (https://bby.me/5s3x65), Instagram (https://bby.me/db19hd)
Sincerely,
^ Tommy
reginald s
August 18, 2025
1 out of 5
Went into the store to purchase a mac book pro for my son. Was greeted at the door walked to mac area thru 5 associates. Stood there with my son waiting to be acknowledged so we could make the purchase. To be fair there was one more customer being served after he left the salesperson began talking to the the other salesperson finally one lady who is older but not from the area speaks and says someone will be here soon. Finally I raise my arms to salesman and he comes over mind you he's been looking at me the whole time. We have comments because he's rude and he's wrong. He didn't like me saying to acknowledge the customer was the right way. New generation huh. Now I'm ordering from Apple and the new home theater for the new home will not have best buy in it after over 20 years of my support
Response from Best Buy
August 18, 2025
Hello and thanks for reaching out on Google, Reginald.
Getting help with a purchase in our stores should be easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/r6aeez), Twitter/X (https://bby.me/674abt), or Instagram (https://bby.me/d0ib5k), and mention your Google review, 31241.
Regards,
^ Graham
Katrina
August 18, 2025
5 out of 5
Great service
pyrocra
August 15, 2025
2 out of 5
Online website states 1 hour pickup. Went there after 1 hour and was informed that it is standard practice for it to take two hours or more. Good products and friendly faces. But false advertisement on claiming 1 hour or less pickup
Response from Best Buy
August 15, 2025
Hello, pyrocra,
Thank you for your review. We appreciate you taking the time to let us know about your pick up experience. I'd certainly be disappointed if my order wasn't ready as expected. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 29829 in your message.
Here are the links to our socials: Facebook (https://bby.me/i7iw4m), Twitter/X (https://bby.me/deaonq), or Instagram (https://bby.me/2uewt3)
Sincerely,
^Meghan