Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2868 reviews)
La'So M
July 14, 2026
1 out of 5
Most return policies have 30 day to return. Well I was unable to return an unopened USB HDMI adapter that cost $60.00 that was purchased 6/21
and today is 7/14 , UNLESS I joined as a GOLD member. I couldn't even get a store credit..It's ok I'm canceling my credit card and Amazon has my business. They have a better return policy. Bestbuy is overpriced anyway..
Response from Best Buy
July 14, 2026
Hello. Thank you for your feedback regarding the Return Policy. If you need any assistance with a return, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Susan H
July 12, 2026
4 out of 5
We got our new phones there and the service rocked.
Wax
July 11, 2026
4 out of 5
Why always rumble strips outsite entrances? Just enough to rattle that new tv or conputer off your cart 😅
Todd S
July 02, 2026
5 out of 5
Didn't have one of my desired items in stock but the staff member reaearched it for me and could've had it sent to a store on my route, but I had no idea where I'd be and when... So he gave me the SKU number so I could irder it at yhe end of my road trip. Highly recommend!!!