Best Buy Aurora

I purchased a screen protector last year (& many more years before in the past) with the promise of lifetime warranty installations (for which I paid the required amount). Now, I’m being told that the policy has supposedly changed, and I am expected to pay every time I need it installed. This is absolutely outrageous & makes no sense. To make matters worse, the policy I found online directly contradicts what I’m being told. The 'Geek Squad' representative refused to show me any documentation to back up his claims, insisting I take his word for it instead of addressing the discrepancy between what he said and the official policy posted on their website. How is this acceptable?

They immediately told me when I entered, great staff

Misleading Sales Tactics and Poor Service at Best Buy— Bait and Switch on MacBook Protection Plan— I was deliberately misled when purchasing my MacBook Pro. The sales associate insisted their protection plan would cover two years for $179.99 total, explicitly confirming this price when I directly asked. After purchase, I discovered via email it’s actually $179.99 PER YEAR - doubling the cost to $358.98. Customer Service Failure When I returned to address this deception, I was made to wait with no resolution. After 10 minutes, I was told the manager would be unavailable for another 30 minutes. No one attempted to help resolve the situation. This is unacceptable business practice. I expect Best Buy to: 1. Honor the price as represented ($179.99 for two years) 2. Address the misleading sales tactics being used in your stores Also it’s having issues with boot up ..worst experience ever ..need full refund from Best Buy Potential customers beware: Get all protection plan details in writing before purchasing.

This was one of the worst experiences. I brought my iPad in as the screen wasn’t turning on. I have bby total membership. I had GS look at it and they said they can’t get it up on a computer. I told them to use a hdmi to lightning cable and hook it up to a tv/monitor, the said it wouldn’t work and would be a waste of time. I went and bought the adapter and HDMI cable, went to my car and I was able to view the screen and backup my iPad all in my mini van.