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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.1
(2906 reviews)
Diego J
February 03, 2026
1 out of 5
Weekdays are not the day to shop here. Customer service is almost non existant. Employees on phones ignoring customers. Even worse If you are doordasher or use doordash. Possibly some profiling as well as receipt checker only will check certain peoples receipts 😒.
Shawn G
January 30, 2026
4 out of 5
The guys who helped me were great however I had some peculiar activity following my visit with geek squad. If your like me you probably receive quite a few spam or fraud emails, generally the ones I receive are from PayPal for something I never purchased. 2 days after my visit to geek squad, I received 2 separate invoices/receipts for my extended service contract (with geek squad) showing a 2 yr renewal for $488.xx. of course there were phone numbers and I'm sure if I called them someone would say "your computer is hacked! You must download this software right away so we can fix it!" Which would in turn lead to a draining of all my accounts. If you ask me, it sure seems like someone local or someone that manages their data is sharing the info with scammers or they are the scammers themselves. If it was some other timeline that I received such email invoices I probably wouldn't be concerned but these came 2 days after my first and only visit to geek squad and I've never visited geek squad or received phony geek squad invoices prior to this. Timing is everything! So if you visit geek squad please beware of fake invoices for your extended service contract, don't call the numbers given on the bogus invoice or respond to the email.
George C
January 29, 2026
5 out of 5
Nice
Arizmendi F
January 26, 2026
1 out of 5
bad practices
Response from Best Buy
January 26, 2026
Hi, Arizmendi, Thanks for the review. We'd like to follow up with you to learn more about what may have occurred. Please send us a private message through Facebook (https://bby.me/n4qqtw), Twitter/X (https://bby.me/d5vcug), or Instagram (https://bby.me/9jam79). When reaching out, please mention "Google review 109153."

About Best Buy Aurora

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