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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2860 reviews)
Tim M
October 16, 2025
5 out of 5
Staff are always friendly to greet you. I gotta say I really like that the bathrooms are always super clean here too.
Guru M
October 16, 2025
5 out of 5
All electronics....can try and decide
Sandra S
October 07, 2025
1 out of 5
Bruce in. Geek squad messed up my phone. Ruined my phone can't do anything right. U need to fire him. He is not to touch my phone again he ruined it. He is ruined to people to. Don't go near him.
Bruce H
October 06, 2025
1 out of 5
I am very angry with Best Buy (Aurora, IL) right now! I just bought a $900 PC from them. During the checkout the associate asked me if I wanted to join the membership club for $49.99. He said my membership would entitle me to a $50 gift card and extend the price match period to 60 days. I expected my receipt or a follow up email would have info on the gift card but there was nothing. I talked to a store manager and he said the gift card offer was only available if I registered for a Best Buy Credit Card. The associate in the computer department apparently didn't know the Best Buy offers and I'm out $50 because of it. Beware of the games they play!
Response from Best Buy
October 06, 2025
Hello. To be misinformed is concerning, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/u0e3wf), Twitter/X (https://bby.me/h93qxc), or Instagram (https://bby.me/iug3w2). When reaching out via social media, be sure to mention Google Review number 52497. Thanks!