header_logo

Best Buy Aurora

Open Now
Closes at 9:00 PM
Open Now
Closes at 9:00 PM
ThursdayMay. 410:00 AM - 9:00 PMFridayMay. 510:00 AM - 9:00 PMSaturdayMay. 610:00 AM - 9:00 PMSundayMay. 710:00 AM - 8:00 PMMondayMay. 110:00 AM - 9:00 PMTuesdayMay. 210:00 AM - 9:00 PMWednesdayMay. 310:00 AM - 9:00 PM

Specialty Shops and Services

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

  • See how Samsung's technology can redefine your home theater experience.

  • Sony experts are ready to show you the latest TVs, sound bars and gaming experiences from Sony.

  • Discover the incredible pictures, theater-quality sound and stunning video of the latest LG TVs.

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

More to Explore

  • See what’s in-store. Connect with us from anywhere.

    Get Connected
  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.1
(2772 reviews)
Maria C
April 20, 2025
4 out of 5
Nice, friendly staff.
Iftikhar H
April 14, 2025
5 out of 5
Fabulous
Frank S
April 13, 2025
3 out of 5
Poor selection of laptops; all on display were low on memory, and didn’t have higher-memory options.
Response from Best Buy
April 13, 2025
Hello and thanks for reaching out on Google, Frank. We understand the frustration when unable to find a device that suits your needs. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65039040. Kindly, ^Graham
Aaron G
April 13, 2025
1 out of 5
Worst purchase experience of my life. I purchased an open box PlayStation 5 controller in purple and was sent a black PlayStation 4 controller instead. The fulfillment was originating from a store in Downers Grove for the online order. I went to return the item at my home store in Aurora and was told they could not accept the return. I called customer service that provided me a shipping label. When I shipped it, they returned it back, saying they could not accept the return. They then said I needed to go back to the store to return it. I went back to the store, and I was told I needed to talk to fulfillment on the phone. I talked to fulfillment, and they told me I needed to return it at the store. With fulfillment on the phone and two managers present, they determined that I could not return the item at the store and that I needed to go to the store that the controller originated from in Downers Grove. Mind you, in this time, the nice lady on the phone from fulfillment was providing step-by-step instructions to the manager, James, on how to return an item that was sent incorrectly, which the manager clearly didn’t know how to do. I went to the store in Downers Grove only to be told that they could not accept the item because the wrong item was sent, and that I needed to file a claim with my credit card. When I asked why I would’ve been told by the manager in Aurora that I needed to go to Downers Grove to return the item, the manager in Downers Grove actually said that maybe the manager in Aurora was “just trying to get rid of me.” Six trips to the store, four calls to customer support, and countless hours wasted trying to return this item, and it came to nothing. I am truly shocked how unhelpful the Best Buy managers in Aurora and Downers Grove were. It was a truly defeating experience. If this is the kind of customer support that Best Buy provides for an item purchased that ended up being the wrong item, I really advise against doing business with them. I should’ve trusted my gut and just purchased the controller on Amazon. At least Amazon’s customer support will provide you avenues for returns if the wrong item is sent.
Response from Best Buy
April 13, 2025
Hey there, Aaron, Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with your purchase being incorrect and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65038616" and share your full name, email, and phone number. Thanks, ^Jacob

About Best Buy Aurora

At Best Buy Aurora, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Aurora team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 4400 E New York St in Aurora, IL, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Aurora? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

bestbuy.com