Best Buy Aurora

I am incredibly disappointed with Best Buy. I purchased a 77” television and then was unable to open it up and mount it due to a family health issue. Immediately after installing it one time allowed for it, the TV wouldn’t work and Best Buy has so far not been willing to work with me because I didn’t discover the pre-existing damage until after the return period. It never occurred to me that the TV might be damaged because the box was in perfect condition or that a damaged item was subject to the same return timeframe. Because I had no intention of returning it and was consumed in caring for my family, I wasn’t focused on a timeframe. Now, I find myself with a $1,600 item that has never worked through no fault of my own and Best Buy has thus far been unwilling to discuss a fair and reasonable resolution with me. They sold me a damaged item and turned their back on me. I hope they do the right thing for a loyal customer and reach out to discuss the matter.

From the moment I entered staff was top tier greeting me and got me Keil who literally walk me through getting 2 televisions , sound bar and power cords all in my budget!! Excellent service 10 out of 10 I highly recommend.

My go to place. Always helped and great service. I always take advantage of the Finance options.

The store's great. But when I asked the guy in the blue shirt about a price match, he said no since I'd already paid. I told him Best Buy does price matching for 14 days, so he said he'd try. I showed him Amazon's price, but he said they couldn't match it because Amazon must've given me coupons. I told him to check Amazon himself, but he refused.