How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2863 reviews)
Steven G
November 14, 2025
5 out of 5
Jumped by to buy a tablet. The employee that helped me was kind, honest and helpful. Recommend this location due to the people.
Katica P
November 09, 2025
3 out of 5
I wish I could call the store directly... the employees are actually pretty nice there. Jared was the nicest, most customer service oriented person in the store.
Response from Best Buy
November 09, 2025
Thank you for sharing this experience with us, Katica. The idea is to alleviate the store from the phones, to help all of our in-person visitors. If you need assistance with anything, let us know.
Just message us through our social media channels on Instagram (https://bby.me/wnnmmp), X/Twitter (https://bby.me/9jvwap) or Facebook (https://bby.me/72v7ji). Please send us a message with the full details. Also add Google Review 66775. We look forward to hearing from you.
Craig P
October 16, 2025
2 out of 5
If you sign up for anything or join their clubs, they harass you with endless emails that they are very hard to turn off. I got over 20 emails the same day. I joined their $50 club.
Response from Best Buy
October 17, 2025
Good Morning, Craig.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#56899" for reference. You can find us here:
Twitter(X):
https://bby.me/upyck2
Facebook:
https://bby.me/60skuw
Instagram:
https://bby.me/ymjigq
Tim M
October 16, 2025
5 out of 5
Staff are always friendly to greet you. I gotta say I really like that the bathrooms are always super clean here too.