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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3622 reviews)
Dwight W
October 16, 2026
2 out of 5
Originally I took my 91 year old aunt that has glaucoma and cant see to get herself a slightly used refrigerator. They deliver it and after the 24 hours that it would take for the ice maker to be ready to use it didn't work. My aunt called them to send someone out to fix it, they came out twice to fix to no avail. They then recommend for her to come back out to look for a another replacement refrigerator. We have since picked out a replacement and it was actually delivered today. So we will see if this one works out. They did take care of the situation and we appreciate that but it was a very big inconvenience to have to do it all over again in less than a month's time.
CARLOSS B
October 12, 2026
5 out of 5
The customer service was too notch as soon as I walked through the door I was greeted and asked if I needed any help my first twenty feet past the door!!..as I was choosing my purchase I had a question but I ddnt have to look for an associate because one walked right up behind me and asked if I had any questions..awesome!!
Keegan L
October 08, 2026
1 out of 5
Worst customer service.
Darryl C
October 08, 2026
1 out of 5
Poor customer service...
Will not ever go back!!!
Response from Best Buy
October 08, 2026
We appreciate you taking the time to share your feedback. We'd like to hear more and ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/zwzyqU), Twitter/X (https://bby.me/rKOhcO), or Instagram (https://bby.me/fazUDt), and mention your Google review, 232232.