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Frequently Asked Questions About Best Buy Burbank

How do I check product availability at the Burbank Best Buy?
How do I check my order status?
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burbank stores’ holiday hours?

Recent Reviews

4.1
(3582 reviews)
maggie
June 25, 2026
1 out of 5
literally horrible service, long lines in every spot, half of the workers don’t know how to operate computers—and not to be rude or anything of course because I work with computers too. Was waiting to return for 50 minutes, and most people don’t give tips for the department they are in.
roberto a
June 23, 2026
1 out of 5
Tried to buy a computer here yesterday, arrived at 6pm and picked one out around 6:15, I talked to 4 different employees all stating that they had one person left and would arrive shortly, 7:20 struck and I was still waiting. The customer service could use massive improvements.
Response from Best Buy
June 23, 2026
Hello, Roberto, Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would like to take a closer look into this. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 176412 Facebook (https://bby.me/hQAujK) Twitter/X (https://bby.me/8qq8zH) Instagram (https://bby.me/LT2dcS) We look forward to assisting you there.
Ralph K
June 21, 2026
1 out of 5
They LOVE TO LIE TO CUSTOMERS TELLING YOU THE COMPUTER TOWER WILL BE FIXED IN 2 HOURS AND IT'S BEEN 3 DAYS AND STILL NOTHING
Response from Best Buy
June 21, 2026
Hi there, Thanks for leaving your feedback. It's unfortunate that your computer was not repaired in the expected time. We understand why you would be frustrated, and we're happy to take a look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 175303 in your message to us. X: https://bby.me/SGaz9J Facebook: https://bby.me/OxsRSV Instagram: https://bby.me/n1GqhD
sweet i
June 20, 2026
1 out of 5
not comming back here need to educated employees about customer service
Response from Best Buy
June 21, 2026
Good morning! We are sorry to hear of the experience you had when looking for knowledgeable employees to assist with your concerns. Please send a private message that includes the phrase "Google Review 175188" so that we can look into this further. You can message support using the following: Facebook (https://bby.me/zULf5M) Twitter/X (https://bby.me/skgNgR) Instagram (https://bby.me/61iMxv Buy)

About Best Buy Burbank

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