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Frequently Asked Questions About Best Buy Burbank

How do I check product availability at the Burbank Best Buy?
How do I check my order status?
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burbank stores’ holiday hours?

Recent Reviews

4.1
(3362 reviews)
Donald V
March 30, 2025
4 out of 5
I used the Geek Squad for an Apple iPhone update. I was satisfied, although it didn't cure the issue I had. It was an Iphone specific problem. The staff @ Best Buy were friendly and helpful, which was nice to see
Judy A
March 24, 2025
1 out of 5
This store should be closed the workers hiding I'm looking at TV no one came so I left.
Response from Best Buy
March 24, 2025
Hello, Thanks for sharing your feedback with us. Getting a new TV should be an exciting purchase. I understand not being able to find an employee to assist you with this, wouldn't be welcome. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. Please also refer to your "Google review 64964145" in your message to us. Sincerely, ^Melissa
Eva
March 22, 2025
1 out of 5
Terrible customer service. Skip this location and make the drive to riverside one. We waited over 20 minutes before a random rep asked us if everything was ok. And this was after we had checked with customer service and asked for a sales rep because we had questions about laptops. There should be a call button at the stations because no one ever came out. This was extremely disappointing considering we were ready to make a big purchase and did not receive quality customer service. Apart from lack of quality customer service there were many loss prevention staff miling about- they could at least have gotten a sales rep for us while they were watching us awkwardly for 20 minutes. I felt extremely uncomfortable and encouraged my brother to make his purchase online but since we were already here he went ahead and bought it. Hopefully y’all don’t get commission because it is not deserved.
Response from Best Buy
March 23, 2025
Good Afternoon, Eva, We absolutely understand how you are feeling after not getting the assistance you needed when you reached out for help. We would love to connect with you and work to better assist you. Please feel free to send our team a private message on social media with your full name, phone number, and email address. Also be sure to include your Google review reference number in your message: #64958634. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
Brandon L
March 14, 2025
5 out of 5
Neat

About Best Buy Burbank

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