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Frequently Asked Questions About Best Buy Burbank
How do I check product availability at the Burbank Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burbank Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burbank Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3524 reviews)
Adriana R
January 09, 2026
5 out of 5
Quick and easy
Margot L
January 04, 2026
5 out of 5
Amazing customer service!
Joe L
December 30, 2025
1 out of 5
Ordered a Xbox Ally. The box arrived completely empty. Customer service hung up on me. The delivery driver said "I no speak English" and hung up. Will never shop at Best Buy again. What a joke.
Response from Best Buy
December 30, 2025
Hello, thank you for taking the time to leave us a review. Our team would love to look into this order for you. Can you please reach out to us on Facebook (https://bby.me/b46gag), Twitter/X (https://bby.me/vzis6u), or Instagram (https://bby.me/jzp9gq) with more information about your experience? Please begin your message with "This is regarding my Google Review #97918".
kanuke
December 28, 2025
1 out of 5
Spent over 20 minutes in the checkout line because now they group people checking out with merchandise in the same line as people returning merchandise. Why would you do this? Have a separate returns counter like you use to have. I know you revenue is down to a measly 41 billion. Surely you could pay someone 20/hr to work a customer returns counter instead of grouping the returns with the checkout lanes. Waste of time purchasing any items in the store. Next time, if there’s gonna be a next time, I’ll order it online. But, probably not from Not so Best Buy.