Best Buy Evanston

Find out of business with regular prices. Waste of time.

We purchased a TV from this location today and the staff was nice and helpful - this is not a reflection on them. Yesterday, we purchased an open box TV marked in Excellent Condition. When we got it home ready to install it, we realized the screen panel was detached from the bottom of the TV. We thought maybe this would be reparable, so I called two independent TV repair companies as well as Sony, and they all said this TV is damaged beyond repair and should absolutely be returned. We brought it back today and bought the same TV new at full price, hoping that we may receive some type of small discount for the trouble and frustration as well as the fact that we were mislead that it was in Excellent Condition. We were told there was no way to discount the new TV and accepted purchasing it at its listed price. This all seemed fine, frustrating and expensive, but understandable that we couldn't get close to the open box price with a new TV. However, as we were leaving, several employees saw the TV we returned and told us that staff was fully aware that the TV was broken prior to yesterday. They were surprised it was even sold because they told other employees not to sell it because it was so damaged. We are really disappointed that we were purposely mislead and sold a completely defective TV. I'm not sure if this is a management issue or just an untrustworthy employee or two, but a really frustrating and disheartening experience lugging around a big TV two days in row due to dishonest sales practices.

If I could give this best buy 0 stars, I would. Spoke to an employee in hopes that I could purchase a new Macbook and was told to wait by the phones. Waited for around 45 minutes and no employee came to help. I’m looking around and seeing employees walking around, talking with each other, simply doing nothing. Super frustrating when you’re about to spend a lot of money on something and they don’t even bother to give you the time of day. Unbelievable. Ridiculous. Never giving Best Buy my business again.

Everytime I come to this Best Buy location I’m never greeted at the door. Always ignored. And all the employees act like you’re invisible. No one ever asks me if I need help. I went in today to make a $500 purchase (An Oculus 3) and no one even approached me. Employees were on their phones, or busy doing other things. I decided to take my money to a different location. As I walked out the guy at the door just stared at me as I left, didn’t even speak. I doubt I’ll ever come back to this location. I always feel like they do not care.