Best Buy 75th & Lemont

The worst best buy I ever been to! After driving around from best buy to best buy. I came here and finally found the silver/grey Ninja Blast Max I was looking for. When I went up to the front to purchase it, I started asking some questions about the warranty and how it works. For a few minutes, this girl and about three other employees, kept looking at each other clueless and just gave me a general answer with no clue about how the warranty actually works. I know this because she asked two guys in front of me and they said they didn't know. They just said it would be covered in some way. Wether store credit, an exchange, or repair. To just bring the receipt if anything happens. I said "ok", as she was charging my card, and I told her to email me a receipt for the warranty. She looked at me clueless again and shocked because the receipt printed out. She then proceeded to tell me that they only do print outs, no email receipts. I said "you know what, nevermind, just give me my money back. The ink from the receipt won't even last more than three months for the 2 year warranty and i don't want to deal with the headache. I'm just going to go some place where they will email me a receipt". I ended up leaving the store after returning the product immediately after buying it. But what do you know, as soon as I walk out, i get an email that my protection plan has been canceled. I literally would've kept the product if they told me that it was tied to my email, which they told me it was not! They didn't know anything about how the warranties work! And she could careless if she wasted my time. Had no enthusiasm in her, nothing. She did not care one bit. Nor did the other employees.

In regards to purchasing appliances this place is horrible…. They sold me an oven that ended up breaking down and not working just a few weeks after owning it. When I purchased the oven they sent 3rd party people out to install the oven…. DO NOT LET THESE PEOPLE INSTALL IT. They disconnected the oven while leaving the gas on and my entire house started to fill with those gas fumes. My family member had to come out and fix their mistake and install it the correct way. Once the oven broke we went into the store cause they have no customer service number and they had no ovens in stock that were similar to the one I had. All on back order and managers had no clue when they would recieve more. This store is absolutely horrible and I have not had 1 good experience with them. Maybe there’s other Best Buy’s in the area that are better but definitely stay away from this one.

Before Christmas I have been herei was looking for ipad ,amazing customer service experience

Staff is horrible and not helpful at all to busy entertaining their peers