I tried to pay my Best Buy credit card with cash here, but the staff member—a blonde woman—was extremely impatient and had an aggressive attitude. Her lack of patience made the experience very unpleasant. If you can’t even handle this level of customer interaction, maybe you shouldn’t be working here. Thanks.
Response from Best Buy
March 20, 2025
Hello, Hana,
Please know that this is not the experience that we want for customers simply trying to make My Best Buy Credit card payments in store. We share your disappointment and would like to look into this further. To do so, please send a private message that includes your full name, phone number, email address, and the location in question to one of the links I've listed below. When reaching out, be sure to mention that you are responding to "Google Review 664951142".
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina
I tried calling the store because I needed some help. I couldn't get through to any department. When the recording told me to hold for an associate, they never picked up. I was on hold for 25 minutes before I hung up.
Response from Best Buy
March 04, 2025
Good Evening, Janie,
We absolutely understand how you are feeling after not getting the assistance you needed when you called in for support. We would love to connect with you and work to assist you. Please feel free to send our team a private message via social media. From here, we will partner you with a specialist and work to help. Make sure you include your Google review reference number in your message: #64890226.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Romeoblu6
February 21, 2025
Nice service. The sales rep went the extra mile to be helpful .
Claudia O
February 16, 2025
Great service. They stand behind their products.