Usually when I go there and don't need assistance all the staff walk up and ask if I need assistance but when I do need assistance they're gone lmao. They also don't have any pixel watches in stock fyi.
Mikey in the geek squad department, was awesome, very nice, very helpful. I had two days of hell with my phone doing weird things. I brought it to Mikey, 2 mins. It took him 2 Mins! I messed with that for 2 days. You saved my sanity that day, thank you.
Best Buy‘s garbage these days everybody just stands around nobody ask questions to. no customers not busy
Response from Best Buy
February 18, 2026
Good Afternoon, James,
We certainly understand how you are feeling after not getting the help you needed when you came in to shop. We would be happy to assist you with these concerns. Please feel free to send us a private message on social media, so we can help.
- Facebook (https://bby.me/hqs8x8)
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- Instagram (https://bby.me/wobc37)
Google U
February 15, 2026
Best Buy in Downers Grove just lost a potential sale of a TV. I ask 3 sales people for help while I was standing in the TV section for an hour and all three told me someone would help me in a couple minutes. Nobody came to help and I walked out after standing there for about an hour.