Easy parking, friendly staff. Most items are in stock right now. Great prices too.
Good second choice store after ABT electronics, good service.
On 7/17/25, I went to the Vernon Hills store to pick up a tv for my granddaughter birthday gift. The unqualified staff at Arlington Heights Best Buy was such a horrible experience, I drove to this store, in hopes they had the tv in stock that I was looking for. I found the tv right away, but couldn’t find the wall mount that was 39.99. The only one on the sales floor was opened and missing parts. That’s when Jared walked up. His in stocks reflected 3 in store, but he couldn’t locate any. Since this was a gift, he went out of his way to locate one at A. H. (UGH), but also gave me 10.00 off, for my troubles. What a kind, thoughtful and courteous guy Jared is. He totally made my day.
Horrible customer service especially who works at the it service , just to translate into different language in my computer asked me 40$ . I also felt racism from the worker !
Response from Best Buy
July 18, 2025
Hello, Ziiada,
Thank you for leaving us a review. We want to make sure all of our customer's have a positive experience at their local Best Buy store. However, that was not the case for you. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #17247” when reaching out on social media.
Regards,
^Ruby