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Frequently Asked Questions About Best Buy Vernon Hills

How do I check product availability at the Vernon Hills Best Buy?
How do I check my order status?
My local Vernon Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Vernon Hills stores’ holiday hours?

Recent Reviews

4.1
(1965 reviews)
BFFcult
November 19, 2025
1 out of 5
I went to this store today to pick up some holiday gifts and was told I couldn’t buy some of the gifts because they were “put on the floor early” and couldn’t be sold. Why are there items on the floor that aren’t ready to be sold? The tall cashier with glasses and a beard was unhelpful and rude and then took other customers instead of me even though I had other product to purchase. Do not shop here, they do not like their customers.
Response from Best Buy
November 20, 2025
Good morning. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience while shopping for holiday gifts. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #71618" for reference. You can find us here: Twitter(X): https://bby.me/fxmsnr Facebook: https://bby.me/hrdmfz Instagram: https://bby.me/0ketvl
Zack G
November 19, 2025
1 out of 5
My phone has been glitching after a few years. Stopped in yesterday to buy an unlocked phone. After like 5 minutes someone finally came by. They were busy on a call, strange that I reached a call center when I called this store. Did they send someone else? Check back? No they did not. Figured I would just drive up to the Gurnee store. Did anyone offer to help? No, no they didn't.
Response from Best Buy
November 19, 2025
Good Afternoon, Zack, We certainly understand how you are feeling after not getting the help you needed while looking for a replacement phone. We would be happy to review this situation with you and work to better assist you. Please feel free to send us a private message on social media, so we can help. - Facebook (https://bby.me/waaztz) - Twitter/X (https://bby.me/wuhfb1) - Instagram (https://bby.me/lzun41)
Favian D
November 17, 2025
1 out of 5
Bought a MetaQuest 3 and made me get the membership without honoring the return policy. Tried to return the MetaQuest because my son doesn’t use and they tried saying that I got the membership after the purchase. Anyways they told me I could try trading it in for something else and when they valued my purchase, they only offered $115 for a $500 VR set not even 4 months old.
KushDiet
November 16, 2025
2 out of 5
I was buying Cardsmith Currency Trading Cards and was lectured about crypto being for the environment at checkout - WOW!

About Best Buy Vernon Hills

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