Best Buy Harlem & Irving

I wanted to enter the store and the worker was mean and told me I couldn’t because I was under 18 even though I entered many times. I asked him him since when and he said “since I said so” he was extremely disrespectful for no reason.

Este local ultimamente me tiene decepcionada esperas como 1 hora para q alfin alguien te atienda ...

Currently waiting 25 minutes in line to return an item because they have one employee working the desk. I am the only person in line. When asked another employee if they can assist, I was told that only the one employee can help. Good luck returning something at this store, might be easier to do the mail in option.

I had a very frustrating experience at the Best Buy in Norridge. The manager, Angie, told me she could not process an exchange because the item was not purchased at her store. I originally bought the item at the Lincolnwood Best Buy, which she claimed made the exchange impossible. One of her employees initially told me he would process the return, but later retracted that statement after speaking with her. The inconsistency and back-and-forth were misleading and highly unprofessional. After leaving, I went to the Lincolnwood location, and they explicitly confirmed that the return could be processed at any Best Buy store, directly contradicting what I was told in Norridge. This makes the situation even more frustrating and reflects poorly on the management at this location. I wasted time, received inaccurate information, and left without a resolution. This store seriously needs better management and clearer adherence to company policy.