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Best Buy Harlem & Irving
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Harlem & Irving
How do I check product availability at the Harlem & Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harlem & Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harlem & Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harlem & Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3646 reviews)
Derek D
September 01, 2025
1 out of 5
This place is a very sad example of what not to do when it comes to customer service.
Laziness, lack of training and just general careless attitude. Your corporate office should be really pay more attention, but then again why would they care most likely out golfing somewhere.
Response from Best Buy
September 02, 2025
Hello, Derek,
I can certainly understand that not getting the experience you have come to expect from Best Buy can be difficult. We would like to speak with you more on your comment on your store experience if you could please reach out to us on any of our social media profiles below with Review 38271 for support.
Facebook (https://bby.me/i7qvji), Twitter/X (https://bby.me/56mdqz), Instagram (https://bby.me/zrmehp)
Sincerely,
^ Tommy
Drd B
September 01, 2025
1 out of 5
The customer service in this place is absolutely terrible, with in last two weeks we spent almost $6k in this place with all new HP computers for work. The sales person that did the transaction told us that we should buy the office 365 and we told them we might already have a subscription for this product. He explained not to worry about that is fully refundable as long as we don’t use it.
Here I am here today to return it and first thing out of the staffs mouth it’s not returnable, then yes it is but you have to go to Microsoft directly , then maybe we can override the return oh not I’m not sure now , we don’t have a store manager , hold on I really don’t know the managers name is maybe Steve , let me find out if there is a store manager
Absolutely zero policy answers , completely confused , waiting for some woman manger for last 10 mins but no one knows her name , everyone is afraid to help or just simply don’t care.
This is why online place like Amazon is killing the retail business with always free returns and zero customer headache.
You deserve to get your store closed and watch your stock price drop because of the incapable and disrespectful way you treat the customers.
It’s 20 mins later now I asked the guy in the front Name Juan for the lady’s mangers name that’s on duty that is supposed to help me and guess what he said he is not allowed to give out his managers name. It’s ok for BEST BUY to take your money but when you need help or have any questions no one knows anyones name again what a terrible experience.
To all future customers please take your business to ABT Electronics or just go directly HP store on Amazon.
Erika C
August 29, 2025
1 out of 5
Went in for help and asked to speak to store manager, and was denied by greeter. I wasn’t even told the managers name
Response from Best Buy
August 30, 2025
Hello, Erika,
Thanks for taking the time to reach out with your review. Trying to speak with a leader in your local Best Buy should be an easy ask, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/g952ka), Twitter/X (https://bby.me/jd93t5), or Instagram (https://bby.me/fq2l73). Please reference Google Review 337010.
Regards,
^ Aaron
Alex S
August 28, 2025
5 out of 5
Lots if options to buy what you need for electronics