Everything was fine until I tried to check out. Then they wanted 3-digit number from the back of my BBY card. Since I didn't have my card with me and they've let me order in the past without it, I was miffed. I called the store with their automated horror show called an answering system and was told to go back to the website and order. Immediately thought of a Kafka story about beauracratic frustration. We'll, I guess I'll go to Amazon and give them my shekels.
Bought some AirPods from here & only one worked the other one worked for a day & went completely dead. Never came back on after multiple tries of charging & different chargers.
Response from Best Buy
October 02, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding your recent purchase not working as intended. W would like to assist here and see what may be possible here. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/cvxyd6)
- Twitter/X (https://bby.me/6lyuev)
- Instagram (https://bby.me/purqki)
When reaching out, please mention it is regarding your Google Review 51013.
Kindest Regards.
Can’t contact a store. Very poor customer service.
Response from Best Buy
October 02, 2025
Hello, Byron,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when wanting immediate assistance. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #50977” when reaching out on social media.
One star for carrying Apple Pencil in-stock, -5 stars for no employees available to unlock the cabinet. 2 other customers waiting in the Apple section with me. Great traffic for noon on a Wednesday but no sales.
Response from Best Buy
October 01, 2025
Hello, Seamus.
We understand the frustration when you are unable to get help with a purchase in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5dpdqj), Twitter/X (https://bby.me/idvwvu), or Instagram (https://bby.me/0cwgd9), and mention your Google review, 50574.