Best Buy Mid Rivers Mall

I don't want to talk to AI or someone not in the store I purchased from. When I call because my item I bought is broke out of box and I am not able to speak to a person at the store it is not a good experience

my boyfriend took his airpods here to get fixed. took about a week exactly. they till him they're ready, only for him to get there and they tell him they lost the tips of his airpods. so they said they would look for them, that took a couple days. he gets a text that his airpods are ready for pickup. goes to get them, they still dont have the tips. these people are beyond incompetent. do NOT take your stuff here. how slow are you guys

Waited 30 minutes to be helped. Ended up doing my own research on monitors and everything single one there was under quality and over priced.

I purchased some parts for install at St Peters on Black Friday. I went back up while the installer was there to have him dbl chk bc a prior experience was that he sales people don’t know or pay attention to the items they’re selling. I’m glad I did bc they didn’t sell me parts that fit my car. The computer was having a lot of trouble to process an exchange so the regional manager got involved to help from another computer inside. It took an hour for her to process an exchange after many attempts. I changed my mind about 1 of the 3 items and chose to drop it bc it wasn’t what I thought it was and two other items needed to be swapped for parts that would fit my vehicle. Somehow it was the same price. It made no sense to me and she blew off my concern. She was polite and willing to help but seemed unknowledgeable or possibly trying to keep the sales #’s up for the day. I ended up going to S County for the install due to available tools for my vehicle. I called S County to check in on the parts and confirm a week prior and Lennox found that I was overcharged and processed a partial refund on my order without me even requesting it. He matched the sale price from the day I originally purchased, which I had previously requested from the RM and was given a bologna answer. Anyway, Pat, Lennox and a team of guys at S County made my install experience pleasant and successful. I appreciated their honesty, transparency and quick work. They changed a frustrating situation into a great one! Cannot thank them enough. I wish I remember the other names and the guys + St Peters installer bc they all deserve a shout out. RM might be a tad of a player..not thrilled with her treatment. Somebody should provide a new computer or send geek squad to their Installers in SP. He really needs some IT attention. And train your sales people so they’re not frustrating customers selling large $amounts of equipment.